chapter 9: on the job

Question 1

what workplace principles should you practice to become a good team player?

Answer 1

• strive to help
• pitch in
• share your knowledge
• remain positive
• become a relationship builder
• be willing to resolve conflicts
• be willing to subordinate
• be sincerely loyal

Question 2

what are 3 common employment statuses for beauty professionals?

Answer 2

salary, commission, or salary plus commission

Question 3

what are four tips for increasing your income?

Answer 3

spend less money, work more hours, increase service prices, retail more

Question 4

what are the principles of selling products and services in the salon?

Answer 4

•be familiar with the features/benefits of various services/products that you are trying to sell
•only recommend what the clients need
• adapt your approach to meet the needs and personality of each client
• be confident when recommending products for sale
• generate interest/desire in the customer by asking questions that determine a need
• never misrepresent your services/products
• do not underestimate the client’s intelligence of their home care or needs
• delivered your sales talk in a relaxed friendly manner
•recognize the right psychology moment to close any sale

Question 5

what are 3 possible ke marketing techniques for maintaining and expanding your client base?

Answer 5

• provide consistently good service
• be reliable
•be respectful
•be professional
•be positive
• send birthday cards, with a special offer
• ask for your clients email
•utilize social media
• business card referrals
• local business referrals
• public speaking