Chapter 9: Producing World-Class Goods & Services Flashcards Preview

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Flashcards in Chapter 9: Producing World-Class Goods & Services Deck (31)
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The creation of finished goods and services using the factors of production


Production management

The term used to describe all the activities managers do to help their firms create goods


Operations management

A specialized area in management that converts or transforms resources, including human resources, into goods and services


Facility location

The process of selecting a geographic location for a company's operations


Facility layout

The physical arrangement of resources, including people, in the production process



Consistently producing what the customer wants while reducing errors before and after delivery to the customer


Six sigma quality

A quality measure that allows only 3.4 defects per million opportunities


SQC: Statistical quality control

The process some managers use to continually monitor all phases of the production process to assure that quality is being built into the product from the beginning


SPC: Statistical process control

The process of taking statistical samples of product components at each stage of the production process and plotting those on a graph. Any variances from quality standards are recognized and can be corrected if beyond the set standards


QFD: Quality function disployment

A process of linking the needs of end users (customers) to design, development, engineering, manufacturing, and service functions


ISO 9000

The common name given to quality management and assurance standards


ISO 14000

A collection of the best practices for managing an organization's impact on the environment


Form utility

The value added by the creation of finished goods and services, such as the value added by taking silicon and making computer chips or putting services together to create a vacation package


Process manufacturing

That part of the production process that physically or chemically changes materials


Assembly process

That part of the production process that puts together components


Continuous process

A production process in which long production runs turn out finished goods over time


Intermittent process

A production process in which the production run is short and the machines are changed frequently to make different products


MRP: Materials requirement planning

A computer based production management system that uses sales forecasts to make sure that needed parts and materials are available at the right time and place


ERP: Enterprise resource planning

A computer application that enables multiple firms to manage all their operations (finance, requirements planning, human resources, and order fulfillment) on the basis of a single, integrated set of corporate data


Just in time inventory control

A production process in which a minimum of inventory is kept on the premises and parts, supplies, and other needs are delivered just in time to go on the assembly line



The function in a firm that searches for quality material resources, finds the best suppliers, and negotiates the best price for goods and services


Flexible manufacturing

Designing machines to do multiple tasks so that they can produce a variety of products


Lean manufacturing

The production of goods using less of everything compared to mass production


Mass customization

Tailoring products to meet the needs of individual customers


Competing in time

Being as fast as or faster than competition in responding to consumer wants and needs and getting goods and services to them


Computer-aided design

The use of computers in the design of products


Computer-aided manufacturing

The use of computers in the manufacturing of products


Computer-integrated manufacturing

The uniting of computer-aided design with computer-aided manufacturing


PERT: Program evaluation and review technique

A method for analyzing the tasks involved in completing a given project, estimating the time needed to complete the task, and identifying the minimum time needed to complete the total project


Critical path

in a PERT network, the sequence of tasks that takes the longest time to complete