Chapter 9 Project Resource Management Flashcards
(36 cards)
Intrinsic Motivation
An approach that causes people to participate in an activity for their own enjoyment
Extrinsic Motivation
An approach that causes
people to do something for a reward or to avoid a penalty
Hierarchy of needs
A pyramid structure illustrating Maslow’s theory that people’s behaviors are guided or motivated by a sequence of needs
Power
The ability to influence behavior to get people to do things they would not otherwise do
Legitimate power
Getting people to do things
based on a position of authority
Coercive power
Using punishment, threats, or other negative approaches to get people to do things they don’t want to do
Synergy
An approach in which the whole is greater than the sum of the parts
Referent power
Getting others to do things
based on a person’s own charisma
Reward power
Using incentives to induce people to do things
Expert power
Using one’s personal knowledge
and expertise to get people to change their behavior
Emphatic listening
Listening with the intent to understand
Mirroring
Matching certain behaviors of
another person
Rapport
A relation of harmony, conformity,
accord, or affinity
Emotional Intelligence
Knowing and managing
one’s own emotions and understanding the emotions of others for improved performance
Subproject managers
People responsible for managing the subprojects of a larger project
Deputy project managers
People who fill in for project managers in their absence and assist them as needed
RACI charts
Charts that show Responsibility,
Accountability, Consultation, and Informed roles for project stakeholders
Responsibility assignment matrix (RAM)
A matrix that maps the work of a project, as described in the WBS, to the people responsible for performing the work, as described in the organizational breakdown structure (OBS)
Organizational breakdown structure (OBS)
A specific type of organizational chart that shows which organizational units are responsible for particular work items
Team charters
Document to help promote team work and clarify team communications
Resource histogram
A column chart that shows the number of resources assigned to a project over time
Staffing management pan
A document that describes when and how people will be added to a project team and taken off it
resource breakdown structure
A hierarchical structure that identifies the project’s resources
by category and type
Overallocation
A state in which not enough resources are available to perform the assigned work during a given time period
