Chapter 9 Study Guide Flashcards
(25 cards)
A form of organization that seeks to maximize internal efficiency.
Mechanistic Organization
An organizational form that emphasizes flexibility.
Organic Organization
An organization skilled at creating, acquiring, and transferring knowledge and modifying behavior to reflect new knowledge/insights.
Learning Organization
A type of organization in which top management ensures that there is consensus about the direction in which the business is heading.
High-involvement Organization
A formal relationship created among independent organizations with the purpose of joint pursuit of mutual goals.
Strategic Alliance
- Large organizations can
have difficulty
managing relationships
with customers and
among its own units - Large organizations are
more difficult to
coordinate and control - Smaller organizations can:
- Move fast
- Provide quality goods
and services to targeted
market niches - Inspire greater
involvement from their
people - Being small can avoid
diseconomies of scale
Advantages/Disadvantages of Big/Small Organizations
Lower costs per unit of
production.
Economies of Scale
Economies in which
materials and processes
employed in one
product can be used to
make other related
products.
Economies of Scope
A successful effort to achieve an appropriate size at which the company performs most effectively.
Rightsizing
Revolutionizing key organizational systems and processes to answer the question: “If you were the customer, how would you like us to operate?”
Processes are designed from scratch as if the organization was just starting out.
Reengineering
Loss of productivity and morale in employees who remain after a downsizing.
Survivor’s Syndrome
A multifaceted process focusing on creating two-way
exchanges with customers to foster intimate knowledge of their needs, wants, and buying patterns.
CRM (Customer Relationship Management)
An integrative approach to management that supports the attainment of customer satisfaction through a wide variety of tools and techniques that result in high-quality goods and services.
TQM (Total Quality Management)
The sequence of activities that flow from raw materials to the delivery of a good or service, with additional value created at each step.
Value Chain
Technologies that produce goods and services in low volume (high variety, customized).
Small Batch
Technologies that produce goods and services in high volume (mass production, more standardized).
Large Batch
A process that is highly automated and has a
continuous production flow
(technologies do not stop & start).
Continuous Process Technology
The production of varied, individually customized products at the low cost of standardized, mass-produced products.
Mass Customization
The use of computer-aided design and computer-aided
manufacturing to sequence and optimize a number of production
processes.
CIM (Computer-integrated Manufacturing)
Manufacturing plants that have short production runs, are organized around products, and use decentralized scheduling. (greater variety)
Flexible Factories
An operation that strives to achieve the highest possible productivity and total quality, cost effectively, by eliminating unnecessary steps in the production process and continually striving for improvement.
Lean Manufacturing
Strategies aimed at reducing the total time needed to deliver a good or service.
TBC (Time-based Competition)
The movement of the right goods in the right amount to the right place at the right time.
Logistics
A system that calls for subassemblies and components to be manufactured in very small lots and delivered to the next stage of the production process just as they are needed.
JIT (Just-in-time)
