CHAPTER THIRTEEN: MANGING WINDOWS Flashcards

(39 cards)

1
Q

Installing Windows: What’s Really Happening

A

When you install Windows (the operating system, or OS), you’re basically copying all the necessary files from some kind of media (like a DVD, USB drive, or over a network) onto your computer’s hard drive. Once that’s done, your computer can run Windows and do everything else.

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2
Q

Two Main Ways to Install Windows

A
  1. Clean Install

Imagine you’re starting fresh — wiping the whole computer clean, like clearing off a whiteboard.
This method erases everything on the hard drive (all apps, files, and settings).
It’s great if you’re setting up a new PC or want to fix major problems.
It’s the most reliable method.

  1. In-Place Upgrade

This means installing the new version on top of your current one.
You keep your apps, settings, and files.
It’s more convenient but less stable than a clean install.

Moe common for home users who just want the latest version without losing anything.

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3
Q

Attended vs. Unattended Installations

A

Attended Installation:
You sit at the computer and answer all of Windows’ setup questions (like your language, time zone, Wi-Fi info).

Unattended Installation:
You automate the answers using a script called an answer file.
Great for companies installing Windows on lots of machines. You set it up once, then walk away.

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4
Q

Upgrade Considerations: What to Check First

A

Before upgrading or installing, you should:

  1. Check Hardware Compatibility:
    - Does your computer have a 64-bit CPU? Enough RAM?
    - New Windows versions usually need more powerful parts than older ones.
  2. Check Application and Driver Support:
    - Drivers = software that helps your hardware (like printers, video cards) talk to Windows.
    - Some older apps and drivers won’t work with the new version — you may need updates or replacements.
  3. Backup Files:
    - ALWAYS backup your stuff before starting, even with an in-place upgrade.
    - If something goes wrong, your backup saves the day.
  4. Get Third-Party Drivers:
    - Windows might not come with drivers for special hardware like RAID controllers (used in complex hard drive setups).
    - Also make sure you have drivers for Wi-Fi or Ethernet just in case.
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5
Q

Boot Methods: How Windows Gets Loaded During Install

A

This is how your PC loads the setup to install Windows:

  1. Optical Media (DVD/CD):
    Old-school. You need a working disc drive.
    These discs get outdated fast, so it’s less common now.
  2. USB/External Drive:
    More common now. Just plug it in and set the boot order in your computer’s settings to start from USB.
  3. Network Boot (PXE):
    Used in workplaces. The computer connects to a server over a network to download and install Windows.
    It needs something called PXE support and help from a DHCP server to find the install files.
  4. Internet-Based Boot:
    A rarer method where the install actually comes from the internet, not just a local network.
    Most often, you still need the internet just to download updates during setup.
  5. Internal Hard Drive (Partition):
    After installation, your computer should boot from the hard drive.
    You can also use a special part of the hard drive (called a recovery partition) to reinstall Windows if needed.
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6
Q

Disk Configuration: Prepping Your Hard Drive

A

Before installing Windows, your hard drive (HDD or SSD) has to be:

  1. Partitioned – split into sections (even just one) so Windows knows where to put stuff.
  2. Formatted – gives that section a file system so files can be saved and read.

Partition info is stored using:
- MBR (Master Boot Record) – older, supports smaller drives.
- GPT (GUID Partition Table) – newer, supports larger drives and is needed for modern Windows setups.

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7
Q

Images and Slipstreaming (Advanced Tools)

A

An image is like a frozen copy of an already installed Windows setup, with all apps and settings.

You can clone this image to many PCs — super useful for IT departments.

Slipstreaming means taking the install files and adding updates and drivers into them beforehand, so you don’t have to install those separately later.

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8
Q

MBR-Style Partitioning (Old-School Method)

A

Master Boot Record (MBR): This is like a tiny notebook on the first page (first 512 bytes) of a hard drive. It tells the computer where everything is stored.

You can divide a single hard drive into four separate pieces, called primary partitions. These act like separate drives (C:, D:, etc.).

One of these can be the “active” partition — the one that boots up your computer.

Each partition can have its own job — one could be for Windows, another for files, another for backups, etc.

Each partition starts with a little map called a boot sector (aka PBR – Partition Boot Record). It points to the OS startup program.

The “system partition” is the one your computer uses to boot up. The “boot partition” holds the actual Windows files.

MBR only works if your computer’s firmware is set to use the old-style BIOS startup system, not the newer UEFI. If it’s set to UEFI, it won’t boot from an MBR disk.

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9
Q

GPT-Style Partitioning (Modern Method)

A

GPT = GUID Partition Table. “GUID” just means a long unique ID — like a serial number.

GPT fixes MBR’s limits. Instead of 4 partitions, you can have up to 128!

GPT supports really large drives (more than 2 TB) and keeps backup info in case something breaks.

GPT disks include a “protective MBR” — a safety net for older systems that don’t understand GPT.

But: To boot from a GPT disk, your system firmware has to use UEFI mode (not BIOS).

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10
Q

Drive Format

A

A hard drive needs to be formatted — it’s like drawing lines on paper before writing.

The format must match your OS:

Windows: NTFS
Mac: APFS
Linux: ext3/ext4 (or others)

The OS setup will usually help you format things the right way.

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11
Q

Recovery Partition

A

Most store-bought PCs have a secret section on the hard drive (recovery partition) that can restore the PC to factory settings.

You can access it by pressing keys like F11 when the computer starts.

WARNING: This resets everything. It wipes your files and apps. Backup your stuff first!

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12
Q

Resetting Windows

A

You have two choices:

Refresh: Keeps your files and settings but removes all apps (except Windows Store ones).

Reset: Wipes everything and reinstalls Windows from scratch.

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13
Q

System Requirements for Apps

A

Apps need certain hardware to run well. These are called system requirements.

CPU (the brain of your computer): Some apps need a 64-bit CPU (not an older 32-bit one).

A 64-bit app needs both a 64-bit CPU and a 64-bit version of Windows.

32-bit apps usually still run on 64-bit systems.

RAM: Apps need memory to work. More apps running = more RAM needed.

Storage: Apps need space to install and save files.

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14
Q

32-bit vs 64-bit on Windows

A

64-bit Windows has a special tool called WOW64 — it tricks older 32-bit apps into thinking they’re still in a 32-bit world.

64-bit apps install into Program Files.

32-bit apps install into Program Files (x86).

System files for 64-bit are in \System32 (weird, I know).

32-bit system files go into \SysWOW64 (weirder).

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15
Q

Distribution Methods (How Apps Get to Your Device)

A

App distribution method means how you get the app onto your device.

Most apps today are downloaded through app stores (like Apple App Store or Google Play). These take care of all the setup for you automatically.
If it’s a desktop application (like for Windows or Mac), you usually download a setup file.

  • On Windows, setup files end in .EXE or .MSI.
  • On Mac, they use .DMG or .PKG.
  • On Linux, they come as .DEB (for APT) or .RPM (for YUM)

These files contain:

  • The app itself
  • Configuration files (settings)
  • Media files (images, sounds, etc.)

Once you run the setup, these files are unpacked and saved into a special folder on your computer meant for apps.

You can get setup files:
- From a USB drive, CD/DVD, or
- Download them from the Internet (most common today).

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16
Q

Other Considerations (Before Installing Apps in a Business)

A

Businesses have to be careful with new apps. Why?

Shadow IT: This is when employees install stuff without IT’s approval. It’s risky!

IT must keep control to avoid security or legal problems.

17
Q

Impact to Business (Why Apps Matter in a Company)

A
  1. Licensing
    Some software costs money and limits how many people can use it.
    If you break those rules, your company could get sued.
  2. Support
    Some software comes with paid support to help fix bugs or security problems.
    If it doesn’t, your IT team has to handle it—and that takes time and training.
  3. Training
    Complex software means employees need time to learn how to use it.
    When updates change the way the software looks or works, training needs to happen again.
18
Q

Impact to Operation (How Apps Are Installed in Companies)

A

For big companies with hundreds of computers:
They don’t install apps one by one. That would take forever.
Instead, they use automated tools to install apps over the network.

One method:
Copy the setup file to a shared network folder.
Use Group Policy Objects (GPOs) to automatically install it on each computer.

Benefits:
Users don’t need admin privileges (superpowers on the computer).
This prevents people from installing dangerous or fake software.
installs can run using a service account, a special account with just enough power to do the job.

Also:
Users only need read/execute permission (basic rights to run the app).
Personal settings or saved work should go to the user’s folder, not the app’s folder.

19
Q

Impact to Device and Network (Security Stuff)

A

Apps can:

Be infected (on purpose or by accident) with viruses or Trojan Horses (software pretending to be useful, but it’s actually harmful).
Use too much CPU, memory, or network bandwidth—slowing everything down.
Conflict with other apps, crash things, or open up security holes (called vulnerabilities).

To avoid this:
Only install from trusted sources.
Make sure the code is digitally signed.
Test the app in a lab environment before giving it to everyone.
Research security advisories to see if it has known issues.

20
Q

Boot Process (How a Computer Starts Up)

A

When you power on your computer:
The firmware (BIOS or UEFI) runs a POST (Power-On Self-Test) to check your hardware.
It looks for a boot device (your hard drive or SSD).
Then it hands over control to the boot loader, which loads your operating system (like Windows).

21
Q

BIOS (older systems)

A

It looks for the MBR (Master Boot Record) to find the operating system.

Loads BOOTMGR.EXE, which reads BCD (Boot Configuration Data) to figure out what OS is installed.

Then it runs WINLOAD.EXE, which loads:
- The kernel (NTOSKRNL.EXE)
- HAL.DLL (hardware abstraction layer)
- Drivers and other system files

22
Q

UEFI (newer systems)

A

It uses GPT (GUID Partition Table).

Loads BOOTMGFW.EFI from a special EFI System Partition.

Still uses BCD to know which OS to load.

Then loads WINLOAD.EFI, which gets the OS going just like above.

23
Q

Boot Recovery Tools (If Your PC Won’t Start)

A

If Windows doesn’t boot right:
It’ll try to bring up the Advanced Boot Options menu.

You can also access it manually:
On BIOS systems, press F8 during startup.
On UEFI, hold SHIFT and click Restart.

From the menu, you can:
Choose Safe Mode (press F4), which loads just the basics.
Access tools like System Restore, chkdsk, or antivirus scans to fix things.

24
Q

WinRE and Startup Repair

A

If your computer won’t start up (boot), you can use something called Windows Recovery Environment (WinRE). Think of it like a built-in emergency room for your PC.

To get into this recovery mode:
You can boot from:

A Windows product disk (the installation DVD or USB).
A repair disk (a disk you can make before things go wrong).
A recovery partition (a hidden part of your hard drive just for fixing the system).

You might have to go into your computer’s BIOS or UEFI settings first to tell it to boot from the DVD or USB before your normal hard drive.

Once you get into WinRE, click:
Troubleshoot > Advanced Options

From here, you can:

Run Startup Repair – this tries to fix boot files if they’re messed up.
Use System Restore – go back in time to when things were working.
Restore from a system image – like putting your PC back to how it was when you took a full backup.
Run Command Prompt – where you can type powerful

25
Run Command Prompt
diskpart (manages disks), sfc (scans system files), chkdsk (checks for hard drive problems), bootrec (fixes boot info), bcdedit (edits boot config), regedit (edits the Windows Registry).
26
System Restore
System Restore is like a time machine for your computer. It takes snapshots called restore points of your system settings, drivers, registry, and installed programs. - Restore points are made automatically (like before installing an update). - You can also make one manually. - If something breaks, you can use it to undo the bad changes without deleting your personal files. To turn on or adjust this: - Go to System Protection settings (found in System > -- -Advanced system settings). - Choose which drive you want protected. - It needs to be NTFS format, over 1 GB in size, and have at least 300 MB of free space.
27
Update and Driver Roll Back
Sometimes, an update or a new driver (software that helps hardware work) messes things up. To fix it: Try System Restore first. Or, go to Programs and Features > View installed updates to uninstall a bad update. If it’s a hardware issue, open Device Manager, right-click the device, go to Driver tab, and click Roll Back Driver to use the old one.
28
Creating and Using a Recovery Image
A system image is a full backup of everything on your PC—your Windows, programs, settings, and files. You make this using Backup and Restore in Control Panel. You need a big backup drive. Expect the image to be about half the size of the stuff you're backing up (due to compression). Use System Image Recovery in WinRE to restore it.
29
Troubleshooting Boot Issues
If your computer shows errors like: ❌ "Invalid boot disk" or "No boot device found" It can’t find a drive to start from. Could be because: A USB or DVD is still plugged in. The hard drive isn’t properly connected. Or, the hard drive is failing. ❌ "No operating system found" The drive exists but the PC can’t find Windows on it. Try: Checking cables. Running chkdsk (checks for disk errors). Running bootrec commands: bootrec /fixmbr – Fixes the Master Boot Record (MBR), only use if you’re not using GPT partitions. bootrec /fixboot – Fixes the boot sector. bootrec /rebuildbcd – Rebuilds the Boot Configuration Database (BCD). Also, use diskpart to: Make sure the system partition is marked active (only one partition should be active).
30
Graphical Interface Fails to Load / Black Screen. What's happening?
Your computer turns on, but nothing shows up—maybe a black screen, no login screen, or just stuck loading. This usually means a problem with display drivers (the software that tells your screen how to show stuff) or system files (important behind-the-scenes instructions for Windows).
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black screen, what to do
Safe Mode test: If you can get to "Safe Mode" (a stripped-down version of Windows for fixing things), try reinstalling your graphics adapter driver (the software that helps Windows talk to your video card). No Safe Mode either? You may need to repair or reinstall Windows, or try restoring from a backup. msconfig check: Someone may have changed your startup settings using msconfig (a tool for managing what starts with Windows)—you might just need to undo that. Special case: Windows Update black screen Sometimes after updates, Windows sits on a black screen for a while. Look for signs that it's still working: spinning dots or hard drive lights blinking. If it stays stuck, look online for others having the same issue—there may be a fix. Try this trick: Press Start + Ctrl + Shift + B. If your system is actually running, this tells the graphics driver to reset. You’ll hear a beep and maybe the screen will come back. Still happening a lot? Run chkdsk (checks the hard drive) and sfc (System File Checker) to make sure your system files aren’t messed up. Consider updating or rolling back the graphics driver (installing an older version that worked).
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Troubleshooting User Profile Problems
If your desktop takes forever to load: This might mean something’s wrong with your user profile (the settings and files that make Windows look and act the way you like it). Key file to know: NTUSER.DAT This file stores your settings, and if it gets corrupted, your profile might act weird. Fix it like this: Create a new account. Copy your files from the old user folder to the new one—but don’t copy these: NTUSER.DAT, NTUSER.DAT.LOG, or NTUSER.INI.
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Troubleshooting Performance Issues (Slow Computer)
Check with Task Manager: Open Task Manager and look to see if your CPU, Memory (RAM), or Disk usage is stuck at 90–100%. The process hogging it might be something like: Windows Update SuperFetch/Prefetch (speeds up boot but can slow things when it's working hard) Windows Defender Indexing/Search service Let it finish: If there's a lot of activity, it might just be busy. Wait and see if it calms down. If it stalls (e.g. disk stuck at 100%), the process might be frozen. Still frozen? Try stopping the process. Or reboot the system to clear out junk. Keeps coming back? Disable the process if you can. Check the software vendor’s site to see if it's a known issue. Try these: Install updates for Windows and drivers. Defragment the drive (only if it’s a hard disk, not SSD). Check hardware limits—use Task Manager or Performance Monitor to see if the system needs more power. Disable startup items using msconfig or Task Manager. Scan for viruses, but make sure your antivirus isn't overdoing it. Check power settings—if the system is in "power saving" mode, it might be underperforming. Overheating can also slow it down.
34
Blue Screen of Death (BSoD)
A BSoD is when Windows completely crashes and shows a blue screen with an error message. Usually bad hardware or drivers (software that controls devices like graphics or network cards). Can also happen during startup. What to do: Try System Restore (goes back to a working state). Boot into Safe Mode, and roll back any new driver or update. Uninstall any new hardware or programs. Check that everything inside the PC is plugged in right. Run chkdsk, scan for malware, and clean the dust from fans (yes, really). Write down the STOP code (starts with 0x...) and look it up online.
35
System Freezes or Random Shutdowns
Your PC freezes, reboots randomly, or just shuts off—no error message. Common causes: Overheating Bad power supply Problems with the CPU, motherboard, or RAM Corrupt kernel files (core files that make Windows run) Try this: Run Windows Memory Diagnostics to test your RAM (found in Admin Tools). If it shows errors: Remove all RAM sticks except one, test one at a time. If a good stick fails, the motherboard might be the problem. Use sfc C: to scan for bad system files, and sfc C: /f to fix them.
36
USB Issues
What can go wrong? USB devices don't work when plugged in. They stop working after the PC wakes from sleep. You get warning messages about USB problems. Fixes: Update your chipset and USB drivers from Windows Update or your computer maker’s website. Go to Device Manager, uninstall each USB Host Controller, then reboot to reinstall them fresh. Turn off USB Selective Suspend (a power-saving feature that may cause USB issues).
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When Applications (Apps) Crash
Sometimes, just one program on your computer (like Microsoft Word) can crash or freeze. That doesn’t mean your whole system is broken—it’s just that app. Here’s what to do if an app crashes: Try to save your work. Most modern apps like Microsoft Office auto-save your work often. This helps you not lose everything if the app suddenly stops working. Backup systems can help. If you use something like Windows File History or OneDrive, your files are being backed up regularly. This means you might be able to get back an older version of your file. Give it a minute. Sometimes the app just needs a little time to catch up. If it doesn’t, then use Task Manager (a built-in Windows tool) to shut it down safely. If it crashes again and again: Look in the Event Logs (a Windows record of errors) to see if there's a clue why it's failing. See if the crash only happens with a certain file. Maybe the file is broken. Check if there’s an update available for the app—these are often found in the “Help” menu. Updating can fix bugs. If updating doesn’t work: Uninstall and reinstall the app. Or, if the app has a repair installer, use that—it fixes broken parts without removing the whole program. If uninstalling doesn’t clean everything up: Sometimes Windows doesn’t remove all the leftover bits like registry settings (which are hidden files that tell Windows how to run things). In that case, you might have to do a manual uninstall, which involves cleaning up those leftovers yourself.
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When Services Don’t Start
A service is like a background program your computer runs to keep things working smoothly. For example, some services handle your printer or internet connection. If you see an error like “One or more services failed to start,” here’s what to do: Use Event Viewer or the Services snap-in These are tools built into Windows that help you find which service failed. Try starting it manually. Services can get stuck during startup. Try restarting them to see if that helps. Check service dependencies. Some services need other services to be running first. If one is off, the rest might not work. Check permissions. Services often run under a special user account. If that account doesn’t have the right permissions or has the wrong password, the service can’t start. If it’s a Windows service: Run a system file check to make sure nothing is corrupted. Scan for malware (bad software). If it’s an app-related service: Try reinstalling the app it belongs to. Use regsvr32 to re-register DLLs. Some services depend on DLL files (which are like plugin files for software). If one isn’t working, you can try re-registering it using the regsvr32 command. Check for “orphan” services. Sometimes, uninstalling an app leaves behind broken service entries. You can find and remove these using: System Configuration Utility (msconfig) Registry Editor (regedit)
39
Time Drift (When Clocks Get Out of Sync)
This is about your computer's internal clock being off. Sounds simple, but it can cause major problems—especially for things like logging in (authentication) or backups. Each computer has its own clock (powered by a little battery called the RTC chip), but it’s not super accurate. If one computer’s time is even 30–60 seconds off, it can mess up connections with servers (other computers). Fixing time drift: Computers can sync their clocks with Internet time servers or GPS-based time sources. If you're in a company network (called a domain), it’s best to have all the computers use the same authoritative time server. Using a pool of time servers (multiple sources) is even better, because it helps correct errors by comparing them.