Chapters 1 & 2 Flashcards
(33 cards)
Covers all types of interactions among people - their conflicts, cooperative efforts, and group relationships
Human Relations
A person’s collective single system that is composed of several separate characteristics such as emotional control, self-awareness, or physical fitness
Total Person
The collection of shared values, beliefs, rituals, stories, and myths that foster a feeling of community among organizational members
Organizational Culture
A movement initiated by Fredrick W. Taylor that focused on how jobs, work, and incentive plans can be designed to improve productivity
Scientific Management
Became a sweeping investigation into the role of human relations in group and individual productivity. These studies also gave rise to the profession of industrial psychology by legitimizing the human factor as an element in business operations
Hawthorne Studies
A network of relationships that exerts considerable influence on workers’ performance
Informal Organization
The means by which we come to an understanding of ourselves and others
Communication
The ability to recognize and understand your moods, emotions, and drives, as well as their effect on others
Self-awareness
The foundation of successful interaction with others
Self-acceptance
The personal dynamics that exist between people, not necessarily defined by the more rigid role relationships
Interpersonal Relationships
The influences that account for the initiation, direction, intensity, and persistence of behavior
Motivation
The building block of all successful relationships with coworkers, customers, family members, and friends
Trust
The process of letting another person know what you think, feel, or want. It is one of the important ways you let yourself be known by others
Self-disclosure
If your job includes supervisory-management responsibilities, you will spend a great deal of time in ______ to resolve conflicts among members of your staff
Conflict Resolution
A one-way communication process that transfers basic information such as instructions, policies, and financial data
Impersonal Communication
The exchange of information between two or more people
Interpersonal Communication
If interpersonal communication is to be effective, some type of ____, of understood response, from the person receiving the information is necessary
Feedback
The study of the relationship between a word and its meaning(s)
Semantics
The accumulation of values, rules of behavior, forms of expression, religious beliefs, and the like, for a group of people who share a common language and environment
Culture
The ability to interpret human actions, gestures, and speech patterns in a foreign culture
Cultural Intelligence (CQ)
The messages (other than spoken or written words) we communicate through facial expressions, voice tone, gestures, appearance, posture, and other nonverbal means
Nonverbal Messages
____ is fueled by curiosity and requires your complete concentration on what you are hearing, body language that exhibits your listening attitude, and feedback as to what you think the speaker is trying to tell you.
Active Listening
The attempt to see the topic of discussion from the speaker’s point of view and to consider how the speaker’s perception of the situation may be different from your own
Critical Listening
Listening with your ears, your eyes, and your heart
Empathatic Listening
