Chapters 1 & 2

Question 0

What is scientific management by Frederick Taylor?

Answer 0

Develop rules of motion, standardized work implements, and proper working conditions for every job. Carefully select workers with right abilities for job, train them and provide proper incentives. Support them by carefully planning their work and removing obstacles.

Question 1

What are the three classical approaches to management?

Answer 1

• Scientific Management
• Administrative Principles
• Bureaucratic Organization

Question 2

What is scientific management by the Gilbreths?

Answer 2

Improving performance eliminating wasted motions.

Question 3

What are the rules of management when it comes to administrative principles by Henri Fayol?

Answer 3

1) Foresight
2) Organization
3) Command
4) Coordination
5) Control

Question 4

What is bureaucracy?

Answer 4

An ideal, intentionally rational, and very efficient form of organization based on principles of logic order and legitimate authority.

Question 6

What are the Hawthorne studies?

Answer 6

The initial study examined how economic incentives and physical conditions affected worker output, and there was no consistent relationship found. Psychological factors influence results and they put to question methods of scientific management.

Question 8

What are the four human resource approaches?

Answer 8

1) Hawthorne studies
2) Maslow’s theory of human needs
3) McGregor’s theory of X and Y
4) Argyris’s theory of adult personality