Chapters 1-3

Question 1

a listening role in which the listener participates and shares in the communication process by guiding the speaker towards common interests

Answer 1

active listening

Question 2

a listening style used to enjoy pleasurable sounds, as in music or nature

Answer 2

appreciative listening

Question 3

a shared goal or interest

Answer 3

common ground

Question 4

the process of sending and receiving messages

Answer 4

communication

Question 5

any obstacle that gets in the way of effective communication (attitudinal, social, educational, cultural, environmental)

Answer 5

communication barrier

Question 6

awareness of, faith in, or reliance on one’s ability to do the right thing in a specific situation

Answer 6

confidence

Question 7

the information or topics presented in a work; a work’s meaning or significance; what is expressed

Answer 7

content

Question 8

a strong belief in one’s message and one’s determination

Answer 8

conviction

Question 9

a listening style used to analyze and assess a message for logic and value

Answer 9

critical listening

Question 10

a desire to practice and become committed to one’s speech

Answer 10

dedication

Question 11

conversation between persons, actors, or groups

Answer 11

dialogue

Question 12

a listening style used to single out a particular sound from a particular environment

Answer 12

discriminative listening

Question 13

a persuasive technique that involves “striking an emotional chord”; the use of issues and values such as patriotism, family, and honor (to win a an audience’s favor)

Answer 13

emotional appeal

Question 14

a style of listening that encourages people to talk freely, without fear of embarassment

Answer 14

empathic listening

Question 15

a sincere understanding of the feelings, thoughts, and motives of others

Answer 15

empathy

Question 16

the energy, both intellectual and physical, a speaker transmits to inspire an audience

Answer 16

enthusiuasm

Question 17

a persuasive quality based on a speaker’s natural honesty, sincerity, and commitment to what is right and good

Answer 17

ethical (personal) appeal

Question 18

a person’s sense of right and wrong

Answer 18

ethics

Question 19

a comparison of unlike things

Answer 19

false comparison

Question 20

a biological process that activates our emergency energy system so that we can cope with danger; unpleasant, often strong, emotion caused by anticipation or awareness of danger

Answer 20

fear

Question 21

a reaction that a receiver gives to a message offered by a sender

Answer 21

feedback

Question 22

to use emotional barriers to absorb information selectively

Answer 22

filter

Question 23

a warm, congenial attitude

Answer 23

friendliness

Question 24

how an audience perceives a speaker, based on the way they present themselves and their ideas

Answer 24

impression

Question 25

transmittal of messages between two or more people

Answer 25

interpersonal communication

Question 26

dialogue conducted with oneself to assess one's thoughts, feelings, and reactions

Answer 26

intrapersonal communication

Question 27

persuasive technique based on the need to conform

Answer 27

jump on the bandwagon

Question 28

thinking time created by the ability to listen faster than people can speak

Answer 28

listening spare time

Question 29

the use of sequence, analysis, organization, and evidence to prove a point and persuade

Answer 29

logical appeal

Question 30

that which is sent or said

Answer 30

message

Question 31

an inner drive, need, or impulse that causes a person to act

Answer 31

motivation

Question 32

to give someone a negative label without any evidence

Answer 32

name calling

Question 33

an original or unique approach to a topic

Answer 33

newness

Question 34

something communicated without words, as through facial expressions and body language

Answer 34

nonverbal message

Question 35

a listing of ideas in brief, outlined form

Answer 35

notes

Question 36

communication that is primarily spoken

Answer 36

oral (or verbal) communication

Question 37

a person who delivers a public speech--especially a person known for doing this skillfully

Answer 37

orator

Question 38

the art or study of public speaking

Answer 38

oratory/rhetoric

Question 39

in a speech, a structure or form that enables an audience to follow along easily

Answer 39

organization

Question 40

to repeat in one's own words

Answer 40

paraphrase

Question 41

a listening role in which the listener does not share in the responsibility for, or involve themself in the conversation process

Answer 41

passive listening

Question 42

how one sees things

Answer 42

perception

Question 43

a specific stage fright, often associated with musicians, actors, and other entertainers

Answer 43

performance anxiety

Question 44

a persistent, irrational fear that causes a person to avoid specific situations

Answer 44

phobia

Question 45

a person who intercepts a message and then decodes it

Answer 45

receiver

Question 46

respect for oneself, often realized through self-discovery

Answer 46

self-esteem

Question 47

a person who transmits a message

Answer 47

sender

Question 48

to present unbalanced evidence that only presents one side

Answer 48

stack the deck

Question 49

the nervousness felt by a speaker or performer in front of an audience

Answer 49

stage fright

Question 50

making a distorted mental image of someone or something on the basis of an oversimplified opinion, a prejudiced attitude, or an unexamined judgment held in common by members of a group

Answer 50

stereotyping

Question 51

to cover the main points in a compact manner, without wasted words

Answer 51

summarize

Question 52

(1) anything that stands for an idea and is used for communication (2) an image of a person, place, thing, or action, that calls to mind some other, usually broader, idea or range of ideas

Answer 52

symbol

Question 53

a celebrity or expert endorsement of a message

Answer 53

testimonial

Question 54

any communication that must be read

Answer 54

written communication