Chapters 4-8

Question 1

A pushy or brash way of comunicating, which considers only one point of view, leaving little or no room for compromise or discussion

Answer 1

aggressive tone

Question 2

An annual publication that provides statistics and general facts

Answer 2

almanac

Question 3

A direct yet tactful communication approach

Answer 3

assertive tone

Question 4

Publication that includes maps and other geographical information

Answer 4

atlas

Question 5

The process by which a speaker considers the needs and expectations of the audience that will be listening to a speech

Answer 5

audience analysis

Question 6

The way one uses his or her body send messages

Answer 6

body language

Question 7

A transition from one answer to another

Answer 7

bridge

Question 8

A complete list of materials in a library collection briefly describing each and indicating where it can be found

Answer 8

catalog

Question 9

Politeness manners and respectful consideration for others

Answer 9

courtesy

Question 10

A collection of related information

Answer 10

database

Question 11

A device used by speakers that involves looking directly into listeners eyes to emphasize a point or show how strongly the speakers feel about something

Answer 11

Eye contact

Question 12

Question that helps an interviewer pursue topics that come up unexpectedly during interview

Answer 12

Follow-up question

Question 13

Body language involving hand or arm movement

Answer 13

Gesture

Question 14

In a book an alphabetical list found in the back indicating the exact page or pages on which the reader can find particular information

Answer 14

Index

Question 15

A cooperative system by which libraries lend specific materials to one another; something lent or a grant of temporary use through such a system

Answer 15

Interlibrary loan

Question 16

The person who asks the questions in an interview

Answer 16

Interviewer

Question 17

The distance used primarily for confidential exchanges (within 18 inches), almost always reserved for close friends

Answer 17

Intimate distance

Question 18

A question that puts words in the subjects mouth

Answer 18

Leading question

Question 19

The communication approach that lacks vitality, seeming uninterested and uninvolved

Answer 19

Non-assertive tone

Question 20

Something communicated without words, as through facial expressions and body language

Answer 20

Nonverbal message

Question 21

A question that allows the subject to decide how best to answer. It encourages a comprehensive, in-depth response and discourages a yes no or true false response

Answer 21

Open-ended question

Question 22

Rewording an original passage

Answer 22

Paraphrasing

Question 23

A lull in conversation, often providing a good opportunity for an interviewer to convey more information

Answer 23

Pause

Question 24

The ability to work well with others by using polite communication procedures

Answer 24

People skills

Question 25

The publication such as the newspaper, magazine, or journal that is published at regular intervals

Answer 25

Periodical

Question 26

A listing of articles published in periodicals

Answer 26

Periodical Index

Question 27

The distance comfortable for conversation between friends (a foot and a half to 4 feet)

Answer 27

Personal distance

Question 28

A comfort zone each person maintains around himself or herself, where intrusions would usually be unwelcome

Answer 28

Personal space

Question 29

Copying or imitating another person's language and passing them off as one's own original work

Answer 29

Plagiarism

Question 30

A selection of work, such as a job candidates best school assignments, used to show and help assess one's performance

Answer 30

Portfolio

Question 31

Communication that takes place on the job or is related to a career

Answer 31

Professional communication

Question 32

The distance maintained between strangers (normally 12 feet or more) – a distance at which people need barely acknowledge each other's presence

Answer 32

Public distance

Question 33

And easy, open-ended question

Answer 33

Puffball

Question 34

A shared feeling of trust and cooperation

Answer 34

Rapport

Question 35

Website with software that allows users to search for specified information on the World Wide Web

Answer 35

Search engine

Question 36

The communication that occurs in one's personal and community life

Answer 36

Social communication

Question 37

The distance generally maintained between people in most social and business exchanges (4 to 12 feet)

Answer 37

Social distance

Question 38

A brief statement that sticks in the mind, as often heard on television and radio broadcasts

Answer 38

Soundbite

Question 39

Information (especially in the form of an analogy, story, anecdote, or quotation) given during a response that makes the point come alive

Answer 39

Sparkler

Question 40

The person who answers the questions in an interview

Answer 40

Subject

Question 41

The outline of the books general plan or organization–normally found at the beginning of the book and listing the main sections and chapters

Answer 41

Table of contents

Question 42

Diplomacy in dealing with others

Answer 42

Tact

Question 43

A combination of the pitch and timbre of the speakers voice, pauses, rhythm, and unique pronunciation – often a reliable clue to the speakers feelings

Answer 43

Tone

Question 44

The pitch and timbre (distinctive tone) of a persons voice

Answer 44

Tone of voice

Question 45

Word-for-word

Answer 45

Verbatim

Question 46

A question that may be answered with a simple yes or no – thus allowing the subject to answer without elaborating

Answer 46

Yes no question