Chat/Email Only Dispositions Flashcards
(5 cards)
1
Q
Emails that contain advertisements, look like spam or note they are for testing the system.
A
Junk/ Spam/ Test
2
Q
New order emails from customers
A
Data Entry Order
3
Q
Customer would like a Supervisors/Manager.
A
Chat/Email Issue- Escalation
4
Q
Chat came through with no responses. Customer left the chat while interacting.
A
Chat/Email Issue- Disconnection
5
Q
Can I speak with X? Use this when transferring to another chat member.
A
Chat/Email - Transfer
