Wellevate Dispositions

Question 1

How do I change/cancel my Auto refill?

Answer 1

Auto Refill- Cancellation

Question 2

I would like to change payment for my Auto Refill. My address changed, how do I change it for my auto refill?

Answer 2

Auto Refill- CC/ Address Updates

Question 3

I would like to delay my next shipment for my auto order.

Answer 3

Auto Refill- Interval/ Date Changes

Question 4

I no longer need my items, can I return them?

Answer 4

Auto Refill- Returns

Question 5

Any question pertaining to Fullscript.

Answer 5

Dispensary - FullScript Question

Question 6

How do I change my profit/discount? Can you change my profit/discount?

Answer 6

Dispensary - Profit Change Wellevate

Question 7

Any question pertaining to sales tax for wellevate.

Answer 7

Dispensary - Sales Tax Wellevate

Question 8

Any question pertaining to Stripe.

Answer 8

Dispensary - Stripe Question Wellevate

Question 9

Any question pertaining to the WV app.

Answer 9

Dispensary - Wellevate App

Question 10

How do I invite my patients? Any question pertaining to wellevate that does not fit any other listed disposition.

Answer 10

Dispensary - Wellevate Question

Question 11

Any question regarding EHR options/integrations/etc.

Answer 11

Dispensary Question- EHR

Question 12

How do I set up a Telehealth appt? Can I extend my appt? Any other questions pertaining to Telehealth.

Answer 12

Dispensary Question- Telehealth

Question 13

I can’t access Launch Labs, can you help? How do I order labs?

Answer 13

Dispensary- Lab Kits (Evexia)

Question 14

Can you add/invite all my patients for me? How do I add all my patients at once?

Answer 14

Dispensary- Patient Invite/ Import

Question 15

How do I create a protocol? Can I send a protocol to multiple patients? What is a public protocol?

Answer 15

Dispensary- Protocols

Question 16

How Do I send a recommendation?

Answer 16

Dispensary- Recommendations

Question 17

Can you give me a report for profit/taxes/patients/etc.?

Answer 17

Dispensary- Reporting

Question 18

Do you accept HSA/FSA? How do I add HSA/FSA to my platform?

Answer 18

Stripe- HSA/ FSA

Question 19

Patient: I got an error message when trying to place an order (requires us to reach out to the prac to notify them they need to update stripe).

Practitioner: I need help navigating or updating the required info stripe is asking for so my patients can resume placing orders.

Answer 19

Stripe- Live Charges

Question 20

How do I see my profits? Where in Strip do I find XXX?

Answer 20

Stripe- Navigation

Question 21

Login issues where the customer is getting a blue “spinning” wheel.

Answer 21

Website Inquiry - Login (Blue Latency Wheel)

Question 22

Login issues where the customer is getting a message that the email/pw failed.

Answer 22

Website Inquiry - Login (Login Failed email/pw combo)