Chatper 11

Question 1

Team

Answer 1

Consists of two or more people who work interdependently over some time period to accomplish common goals related to some task oriented purpose

Question 2

5 Types of Teams

Answer 2

Work, management, parallel, project, action

Question 3

Work teams

Answer 3

Permanent; purpose is to produce goods or provide services, and they generally require a full-time commitment from their members

Question 4

Management teams

Answer 4

Permanent; participate in managerial-level tasks that affect the entire organization

Question 5

Parallel teams

Answer 5

Part-time commitment; short term or long term; composed of members from various jobs who provide recommendations to managers about important issues that run “parallel” to the organization’s production process

Question 6

Project teams

Answer 6

Temporary; formed to take on “one-time” tasks that are generally complex and require a lot of input from members with different types of training and expertise

Question 7

Action teams

Answer 7

Perform tasks that are normally limited in duration, but are compelx and visible

Question 8

Virtual teams

Answer 8

The members are geographically dispersed, and interdependent activity occurs through electronic communications

Question 9

Steps to make a team

Answer 9

Forming, storming, norming, performing, adjourning

Question 10

Forming

Answer 10

Members orient themselves by trying to understand their boundaries in the team

Question 11

Storming

Answer 11

Members remain committed to ideas they bring with them to the team

Question 12

Norming

Answer 12

Members realize that they need to work together to accomplish team goals and they begin to cooperate with each other

Question 13

Performing

Answer 13

Members are comfortable working within their roles, and the team makes progress toward goals

Question 14

Adjourning

Answer 14

Members experience anxiety and other emotions as they disengage and ultimately separate from the team

Question 15

Punctuated equilibrium

Answer 15

Forming and pattern creation, inertia, process revision, inertia

Question 16

Task interdependence

Answer 16

The degree to which team mementoes interact with and rely on other team members for the information, materials, and resources needed to accomplish work for the team

Question 17

Pooled interdependence

Answer 17

Group members complete their work assigned independently, and then work is piled up to represent the group’s output

Question 18

Sequential interdependence

Answer 18

Different tasks are done in a prescribed order, and the group is structured such that the members specialize in these tasks

Question 19

Reciprocal interdependence

Answer 19

Members are specialized to perform specific tasks and they interact with a subset of other members to complete the team’s work

Question 20

Comprehensive interdependence

Answer 20

Highest level of interaction and coordination; members have a great deal of discretion in terms of what they do and with whom they interact in the course of collaboration and completing the work

Question 21

Goal interdependence

Answer 21

Team members have a shared vision of the team’s goal and align their individual goals with that vision as a result

Question 22

Mission statements

Answer 22

Clearly describe what the team is trying to accomplish in a way that creates a sense of commitment and urgency among team memerns

Question 23

Outcome interdependence

Answer 23

When team members share in the rewards that the team earns, with reward examples including pay, bonuses, formal feedback and recognition, etc

Question 24

Team composition

Answer 24

Mix of people who make up the team

Question 25

Role

Answer 25

Defined as pattern of behavior that a person is expected to display in a given context

Question 26

Leader-staff teams

Answer 26

The leader makes decisions for the team and provides direction and control over members who perform assigned tasks

Question 27

Team task roles

Answer 27

Behaviors that are directly facilitate the accomplishment of team tasks

Question 28

Oriented

Answer 28

Establishes the direction for the team

Question 29

Devil’s advocate

Answer 29

Offers constructive challenges to the team’s status quo

Question 30

Energizer

Answer 30

Motivate the team members to work harder toward team goals

Question 31

Team building roles

Answer 31

Behaviors that influence the qualitative of the team’s social climate

Question 32

Harmonizer

Answer 32

Mediates differences between group members

Question 33

Initiator-contributor

Answer 33

Proposes new ideas

Question 34

Coordinator

Answer 34

Tries to coordinate activity among team memberes

Question 35

Procedural technician

Answer 35

Performs routine tasks needed to keep progress moving

Question 36

Encourager

Answer 36

Process the contributions of other memebrs

Question 37

Compromiser

Answer 37

Attempts to find the halfway point to end conflict

Question 38

Gatekeeper expediter

Answer 38

Encourages participation from teamates

Question 39

Standard setter

Answer 39

Expresses goals for the team to achieve

Question 40

Follower

Answer 40

Accepts the ideas of teammates

Question 41

Aggressor

Answer 41

Deflates teammates, expresses disapproval with hostility

Question 42

Blocker

Answer 42

Acts stubbornly resistant and disagrees beyond reason

Question 43

Recognition seeker

Answer 43

Brags and calls attention to him/herself

Question 44

Self-confessor

Answer 44

Disco loses personal opinions inappropriately

Question 45

Slacker

Answer 45

Acts cynically, or nonchalantly, or goofs off

Question 46

Dominator

Answer 46

Manipulates team members for personal control

Question 47

Individualistic roles

Answer 47

Behaviors that benefit the individual at the expense of the team

Question 48

_____ is more important to teams where members hav to learn from one another to adapt to unexpected changes

Answer 48

Cognitive ability

Question 49

Disjunctive tasks

Answer 49

Tasks with an objectively verifiable best solution, the member who possesses the highest level of the ability relevant to the task will have the most influence of the effectiveness of the team

Question 50

Conjunctive tasks

Answer 50

Tasks where the team’s performance depends on the abilities of the “weakest link”

Question 51

Additive tasks

Answer 51

Contributions resulting from the abilities of every member add up to determine team performance

Question 52

Team diversity

Answer 52

Degree to which members are different from one another in terms of any attribute that might be uses by someone as a basis of categorizing people

Question 53

Value in diversity problem solving approach

Answer 53

Diversity is benediction because it provides for a larger pool of knowledge and perspectives from which a team can draw as it carries out work

Question 54

Similarity attraction approach ion

Answer 54

People tend to be more attracted to others who are perceived as more similar

Question 55

Surface level diversity

Answer 55

Diversity regarding observable attributes such as race, ethnicity, sex, and age

Question 56

Deep level diversity

Answer 56

Diversity with respect to attributes that are less easy to observe initially but that can be inferred after more direct experience

Question 57

Team viability

Answer 57

The likelihood that the team can work together effectively into the future

Question 58

Hybrid outcome interdependence

Answer 58

Members receive awards that are dependent on both their team’s performance and how well they perform as individuals

Question 59

When Mia performs day-to-day tasks needed to keep her team moving forward, she is performing the role of a(n)

Answer 59

procedural-technician.

Question 60

Which of the following statements about team and individualistic roles is true?

Answer 60

A standard-setter expresses goals for the team to achieve.

Question 61

True or False: Jan works on the budget team. Members include the bookkeeper who tracks the daily expenditures and revenues of the company; the accountant who takes the bookkeeper’s work and organizes it into financial statements, including the cash flow statement, the income statement, and the balance sheet; and the analyst who interprets the financial statements. Once these three tasks have been accomplished, Jan prepares and presents the results to top management. Jan’s team engages in reciprocal interdependence.

Answer 61

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