Chp 8

Question 1

The quality assurance process involves taking responsibility for quality throughout the project’s life cycle.

Answer 1

True

Question 2

Validated changes and validated deliverables are the outputs of the quality assurance process.

Answer 2

False;

quality control process not quality assurance process

Question 3

The design of experiments technique cannot be applied to project management issues such as cost and schedule trade-offs.

Answer 3

False;

CAN be applied

Question 4

Customer requirements are an important aspect of the quality planning process.

Answer 4

False;

?!?!?

Question 5

Reliability is the ability of a product or service to perform as expected under deviant conditions.

Answer 5

False;

under NORMAL conditions

Question 6

Project managers are ultimately responsible for quality management on their projects.

Answer 6

True

Question 7

Only in-house auditors can perform quality audits.

Answer 7

False;

in house and third parties

Question 8

Products that are accepted by project stakeholders are considered to be validated deliverables.

Answer 8

True

Question 9

A run chart is a bar graph that depicts data points and their order of occurrence.

Answer 9

False;

a LINE Chart

Question 10

Using Six Sigma principles is an organization-wide commitment and all employees must embrace its principles.

Answer 10

True

Question 11

The Six Sigma approach works best for a project where a quality problem is identified between the current and desired performance.

Answer 11

True

Question 12

The term sigma means median.

Answer 12

False;

Sigma= Standard Deviation

Question 13

Testing as a stage is important only at the end of an information technology product development.

Answer 13

False;

at every phase

Question 14

Integration testing involves testing of each individual component to ensure that it is as defect-free as possible.

Answer 14

False;

test functionally grouped components

Question 15

In TQC, product quality is more important than production rates, and workers are allowed to stop production whenever a quality problem occurs.

Answer 15

True

Question 16

DeMarco and Lister’s study on organizations and productivity found direct correlations between productivity and programming language, years of experience, and salary.

Answer 16

False;

found no correlation

Question 17

Gantt charts cannot be used to aid project quality management.

Answer 17

False;

CAN be used

Question 18

____ means the project’s processes and products meet written specifications.

Answer 18

Conformance to requirements

Question 19

_____ means that a product can be used as it was intended.

Answer 19

Fitness for use

Question 20

Process improvement plan, quality metrics, and quality checklists are the outputs of the _____ process of project quality management.

Answer 20

planning quality management

Question 21

A _____ is a standard of measurement in quality management.

Answer 21

metric

Question 22

The _____ process is often associated with the technical tools and techniques of quality management, such as Pareto charts, quality control charts, and statistical sampling.

Answer 22

quality control

Question 23

Performing quality assurance is a subprocess of the _____ process of project quality management.

Answer 23

executing

Question 24

Validated changes and validated deliverables are the outputs of the _____ subprocess of project quality management.

Answer 24

monitoring and controlling

Question 25

_____ is a technique that helps identify which variables have the most influence on the overall outcome of a process.

Answer 25

Design of experiments

Question 26

_____ is the degree to which a system performs its intended function.

Answer 26

Functionality

Question 27

_____ are the system’s special characteristics that appeal to users.

Answer 27

Features

Question 28

_____ addresses how well a product or service performs the customer’s intended use.

Answer 28

Performance

Question 29

_____ is the ability of a product or service to perform as expected under normal conditions.

Answer 29

Reliability

Question 30

_____ addresses the ease of performing maintenance on a product.

Answer 30

Maintainability

Question 31

_____ generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization.

Answer 31

Benchmarking

Question 32

____ refers to action taken to bring rejected items into compliance with product requirements or specifications or other stakeholder expectations.

Answer 32

Rework

Question 33

_____ correct(s) or prevent(s) further quality problems based on quality control measurements.

Answer 33

Process adjustments

Question 34

A _____ is a graphic display of data that illustrates the results of a process over time.

Answer 34

control chart

Question 35

_____ help users to identify the vital few contributors that account for most quality problems in a system.

Answer 35

Pareto charts

Question 36

_____ involves choosing part of a population of interest for inspection.

Answer 36

Statistical sampling

Question 37

Six Sigma’s target for perfection is the achievement of no more than _____ defects, errors, or mistakes per million opportunities.

Answer 37

3.4

Question 38

Projects that use Six Sigma principles for quality control normally follow a five-phase improvement process called _____.

Answer 38

DMAIC

Question 39

Important tools used in the _____ phase of the DMAIC process include a project charter, a description of customer requirements, process maps, and Voice of the Customer (VOC) data.

Answer 39

define

Question 40

An important tool used in the _____ phase of the DMAIC process is the fishbone or Ishikawa diagram.

Answer 40

analyze

Question 41

A ____ is a bell-shaped curve that is symmetrical regarding the average value of the population (the data being analyzed).

Answer 41

normal distribution

Question 42

A(n) _____ is any instance where the product or service fails to meet customer requirements.

Answer 42

defect

Question 43

The _____ is a measure of quality control equal to 1 fault in 1 million opportunities problems.

Answer 43

six 9s of quality rule

Question 44

A(n) _____ is done to test each individual component (often a program) to ensure that it is as defect-free as possible.

Answer 44

unit test

Question 45

____ is an independent test performed by end users prior to accepting the delivered system.

Answer 45

User acceptance testing

Question 46

Which of the following is one of Deming’s 14 Points for Management?

Answer 46

Eliminate the annual rating | or merit system.

Question 47

One of Juran’s ten steps to quality improvement states that:

Answer 47

an organization should build awareness of the need and opportunity for improvement.

Question 48

___ wrote Quality Is Free in 1979 and is best known for suggesting that organizations strive for zero defects.

Answer 48

Crosby

Question 49

_____, a quality system standard is a three-part, continuous cycle of planning, controlling, and documenting quality in an organization.

Answer 49

ISO 9000

Question 50

_____ is the cost of evaluating processes and their outputs to ensure that a project is error-free or within an acceptable error range.

Answer 50

Appraisal cost

Question 51

_____ is a cost that relates to all errors not detected and not corrected before delivery to the customer.

Answer 51

External failure cost

Question 52

_____ helps integrate traditionally separate organizational functions, set process improvement goals and priorities, provide guidance for quality processes, and provide a point of reference for appraising current processes.

Answer 52

CMMI