chpt 18 or 19

Question 1

nurses, physicians and other professionals working in a healthcare facility are _______ customers of sterile processing

Answer 1

internal

Question 2

________ ide tifies and resolves work related problems

Answer 2

process improvement

Question 3

______ is defined as the consistent delivery of products and services according to established standards

Answer 3

quality

Question 4

the ______ must be the center of every quality concern

Answer 4

patient

Question 5

the _________ process looks backward at an event to identify the root cause and help prevent it from reoccuring

Answer 5

root cause analsys

Question 6

the quality process th focuses on developing and delivering near perfect products and services is called

Answer 6

six signa

Question 7

______ is an international standard used by participating organizations to help ensure their quality management system is effective

Answer 7

ISO 9000

Question 8

a series of work activities of work activities that produces a product or service is called

Answer 8

work process

Question 9

the act of granting authority to employees to make decisions within their areas of responsibility is called

Answer 9

empowerment

Question 10

an unexpected

Question 11

when items are needed immediately SP technicians may receive a _____ order

Answer 11

STAT

Question 12

a _______ distribution method is designed to provide instruments and supplies

Answer 12

case cart

Question 13

detergents,sterilization quality assurance products and other items that are purchased,used and replaced are called

Answer 13

consumable inventory

Question 14

sterilizers , mechanical washers and other expensive are example of

Answer 14

capitsl equiment

Question 15

the act of moving supplies throughout the facility is called

Answer 15

distribution

Question 16

______ describes processes designed to reduce harm to the enviorment

Answer 16

sustainability

Question 17

what can happen when quality is not emphasized

Answer 17

conflicts can arise

Question 18

what looks at a poor outcome to prevent its reoccurrence

Answer 18

RCA

Question 19

this is the process of maintaining or improving quality outputs

Answer 19

quality monitoring

Question 20

describe distribution

Answer 20

the movement of supplies

Question 21

describe exchange cart system

Answer 21

when one cart gets used , switch it with the other one

Question 22

list some of the quality control indicators

Answer 22

RCA used to determine how well the PPT is meeting objectives should be monitored periodically

Question 23

this system provides supplies and instruments for indiviuals surgical procedures

Answer 23

case cart

Question 24

what replenish system is computerized

Answer 24

automated supply system

Question 25

list 3 consumable supplies

Answer 25

wrapping supplies, processing chemicals, sterility insurance products

Question 26

where are product expiration dates are located on this part of each purchased sterilized package

Answer 26

no standard requirement

Question 27

define the PAR system

Answer 27

an inventory replenishment system in which the desired amount of products that should be available is established and inventory replenishment

Question 28

define capital equipment

Answer 28

high quality expensive equipment

Question 29

define sigma six

Answer 29

quality process that focuses on developing and delivering near perfect products

Question 30

providing quality products directly impacts a patients

Answer 30

outcome

Question 31

failure mode and effects analysis FMEA tries to predict

Answer 31

a product failure before it occurs

Question 32

quality monitoring is

Answer 32

the process of maintaining or improving quality

Question 33

this organization uses unannounced inspections to monitor standards

Answer 33

centers for Medicare and Medicaid services

Question 34

root cause analysis

Answer 34

looks at poor outcome to prevent its reoccurrence

Question 35

quality control indicators

Answer 35

include RCA and FEMA Are used to determine how well the department is meeting its objectives should be monitored periodically

Question 36

quality processes in decontamination include

Answer 36

measuring chemicals

Question 37

assuming responsibility for survey readiness is one factor in

Answer 37

keeping focus on the patient

Question 38

this component of a quality program moves decision making to Frontline staff

Answer 38

empowerment

Question 39

when quality is not emphasized

Answer 39

conflicts can arise

Question 40

which of the following systems provides supplies and instruments for individual surgical procedures

Answer 40

case cart

Question 41

the inventory system that socks supplies by pre established stock levels is called a/an

Answer 41

PAR system

Question 42

the inventory system that uses two identical carts to facilitate supply replenishment is called the

Answer 42

exchange cart system

Question 43

automated supply replenish systems are

Answer 43

computerized

Question 44

the movement of supplies throughout the healthcare facility is called

Answer 44

distribution

Question 45

supply inspection should include

Answer 45

checking for excessive handling

Question 46

items like disposable wraps are called

Answer 46

consumable supplies

Question 47

capital equipment items are

Answer 47

items with a higher purchase price