Flashcards in CJ461 Final Deck (18)
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1
What is a major event that is unstable and considered a vital threat to an organization, specific entity, or public?
Crisis
2
What is an event that may begin as a normal disaster but has the potential to become a major event in short amount of time?
Critical incident
3
Most receive info-it is info that is passed down to the public in the event that something has already occurred or is about to occur within the community
Public information
4
Mostly proactive-seeks to prevent a harmful situation by providing info through ties that they have made within the community.
Public relations
5
Four categories of critical incidents
Organizational-technological, workplace violence
Natural disaster-Hurricane, Earthquake, Forest fire
National Emergency-Presidential Address, War
State or Local Emergency-multiple victim accident, multiple alarm fire
6
What is an adaptive, short-term, helping process that focuses solely on an immediate and identifiable problem?
Critical Incident Stress Management
7
5 p's of marketing
People
Price
Product
Promotion
Place
8
Do PIOs perform viral marketing functions for their agencies?
Yes
9
What is the type of public information that typically affects a larger geographic area, such as a state, county, or heavily populated city?
Disaster
10
What is a phenomenon where a jury and their verdict may be influenced by television and other media dramatizations?
The csi effect
11
What are the 6 different steps that a PIO may take to correct mistakes?
Do nothing
Talk to reporters
Meet with editor, manager or owner
Infirm state media association/media-emergency coalition
Go to the competition
Take legal action
12
What public information system defines the operating characteristics, management components, and structure of incident management organizations throughout the life cycle of the incident?
The incident command system
13
What involves promoting and selling a product that an audience needs?
Marketing
14
What is a national public warning system that requires broadcasters, cable television systems, etc. to provide the communication capability to the president to address the American public during a national emergency?
Emergency alert system (eas)
15
What are the temporary symptoms one may have following a critical incident?
Physical: fatigue, chest pains, rapid heartbeat, and blood pressure.
Behavioral: avoidance, erratic movement, restless, change in usual communications.
Emotional: fear, grief, panic, anxiety.
Cognitive: confusion, uncertainty, memory loss, self-blame, pity.
16
What are three "customers" of law enforcement agencies?
Citizens
Facilities within a given jurisdiction
Politicians
Agency employers
The public
The media
The agency
Other agencies
17
Which process allows those involved with a critical incident to process the event and reflect on its impact?
De-escalation
18
