Class Notes (Prep for Exam 2)

Question 1

What are Emotions?

Answer 1

Our body’s responses to any goal-related event. Different from Moods, Emotions are Feelings, often Prolonged, that have no Identifiable Causes.

Question 2

Physiological Emotion

Answer 2

Your body responds to emotions in physical ways

Question 3

Cognitive Emotion

Answer 3

How you think about emotions affects how you experience them.

Question 4

Behavioral Emotion

Answer 4

Emotions motivate us to do things. (Shame, Guilt, Joy)

Question 5

Social/Cultural Emotion

Answer 5

Our experience of Emotions in America is different than emotions that others feel elsewhere. (Love, Shame, Honor)

Question 6

Emotions vary in _______ and __________.

Answer 6

• Intensity (How Strong)

- Valence (How Positive/Negative)

Question 7

Simple Emotion

Answer 7

Happiness (Singular)

Question 8

Complex Emotion

Answer 8

Anxious = (Fearful + Happy)

Question 9

Meta Emotion

Answer 9

Emotional reactions to emotions about feelings.

Question 10

Emotions are Guided by Expectations

Answer 10

1. Display Rules

2. Emotion Labor: The expectation that you’ll show certain emotions

Question 11

What is Emotion Influenced By?

Answer 11

1. Culture
2. Sex & Gender
3. Technology
4. Personality

Question 12

What is Emotional Intelligence?

Answer 12

Shows in skills, being a competent communicator, recognizing personal emotions, and learning to recognize and manage emotions in other people.

Question 13

What is Emotion Contagion?

Answer 13

The spread of Emotions.

“Emotions are Contagious”

Question 14

Emotions are Communication

Answer 14

(Biting My Nails/Worried Facial Expression = I Am Stressed/Nervous)

Question 15

Communication Can Be Emotional (NonVerbal)

Answer 15

(I Am Describing My Midterms While Biting My Nails/Facial Expression)

Question 16

Communication Impacts Emotion

Answer 16

(You Reminding Me of My Midterms Makes Me Stressed/Nervous)

Question 17

Emotion Impacts Communication

Answer 17

(My Nervousness/Stress Elicits Your Sympathy/Support)

Question 18

What is Envy?

Answer 18

The Feeling that you have when you want something that someone else has.
-“I want what you have.”

Question 19

When Do We Feel Envy?

Answer 19

When the Situation is:

• Relevant
• Similar
• Negative (You have something I don’t have)

Question 20

What are the Consequences of Envy?

Answer 20

• Degrading the Other
• Happy when they Fail
• Negative Self-Image
• Motivation

Question 21

What is Jealousy?

Answer 21

I perceive someone is threatening my relationship itself and/or its quality.

Question 22

When Do We Feel Jealousy?

Answer 22

When the Situation Is:

• Loneliness
• Uniqueness
• Esteem
• Rules
• Context

Question 23

What is Listening?

Answer 23

• More than just hearing
• A learned skill
• Impacted by cultural expectations for Verbal Communication

Question 24

What are the 6 Stages of Listening?

Answer 24

1. Hearing
2. Understanding
3. Remembering
4. Interpreting
5. Evaluating
6. Responding

Question 25

What are the 3 Types of Listening?

Answer 25

1. Informational Listening 2. Critical Listening 3. Empathic Listening

Question 26

What is Informational Listening?

Answer 26

When you are listening to learn about something.

Question 27

What is Critical Listening?

Answer 27

Is there evidence to back up a claim or idea?

Question 28

What is Empathic Listening?

Answer 28

Listening to understand how the speaker feels about something.

Question 29

What are the Barriers to Listening?

Answer 29

- Noise (Internal & External) - Pseudo-Listening/Selective Attention - Information Overload - Glazing Over - Rebuttal Tendency (Out-Loud or In-Head) - Being Close-Minded - Competitive Interrupting

Question 30

How do you improve Informational Listening?

Answer 30

- Separate what is and isn't said - Avoid Confirmation Bias - Listen for Substance more than Style

Question 31

How do you improve Critical Listening?

Answer 31

- Be a Skeptic - Evaluate a Speaker's Credibility (Ethos) - Understand Probability

Question 32

How do you improve Empathic Listening?

Answer 32

- Listen Non-Judgmentally - Acknowledge Feelings - Communicate Support Non-Verbally