class test two Flashcards
(134 cards)
what can culture be considered?
a broad concept that embraces all aspects of life including customs, beliefs, technological achievements, language and the history of a particular group
what does culture produce?
a shared identity and unity within a group
what can culture be described as?
a system of beliefs, values and behaviours
what does culture include?
- physical and/or material items
- expected behaviours and roles
- guiding thoughts/ philosophy
- norms
in order to communicate in a way that is culturally effective as a health professional what is it important to understand?
that each person has diverse experiences, world views, beliefs, attitudes and values that affect that affect their understanding of power and privilege
what is the notion of cultural safety?
embraces all diverse groupings regardless of age, gender, sexual preferences and disability and breaks down systems that disempower
what is critical self-awareness as a strategy for culturally congruent communication?
evaluate personal cultural values, beliefs and traditions, be aware of your own biases/tendencies to stereotype
what is personal commitment to understand differences as a strategy for culturally congruent communication?
life long learning of requirements for effective communication for all groups of people
what is investing time to understand as a strategy for culturally congruent communication?
don’t rush encounters with individuals
what is the anticipation of difficulties as a strategy for culturally congruent communication?
be prepared to change the way you communicate
what are strategies for culturally congruent communication?
- critical self-awareness
- personal commitment to understand differences
- invest time to understand
- anticipation of difficulties
- use an interpreter when required
what are some challenges and barriers in communication that can occur?
- misunderstandings
- giving offence/taking offence
- confusion
- inability to build rapport
- poor verbal/non-verbal communication etc.
what are some enablers of culturally congruent communication?
- active listening
- awareness of theirs and your values
- clarify differences
- be aware of body language, tone and pitch
what is assertiveness?
the effort a person makes to influence or control the thoughts or actions of others
what do people who are assertive do?
- tell others how things should be
- task orientated, active, confident
what do people who are not assertive do?
- ask others how things should be done
- reserved, easy going, private and deliberate
what is expressiveness?
the effort that a person makes to control his or her emotions and feelings when relating to others
what are dimensions of style of communication?
expressiveness and assertiveness
what do people who are expressive do?
- display emotions
- versatile, sociable and extraverted
what do people who are not expressive do?
- control their emotions
- dogmatic, controlled and quiet
what are the four different team member styles?
- direct
- spirited
- systemic
- considerate
what does a direct team member style consist of?
- focus on big picture
- believes that conflicts are constructive
- takes risks
- communicates assertively
what does a spirited team member style consist of?
- loves generating new ideas
- open to change
- recognises and praises accomplishments of others
- energy and enthusiasm
what does a systemic team member style consist of?
- thinks critically and analytically
- strong organisational skills
- high standards
- pays attention to detail