Client Care Flashcards
1
Q
What is client care?
A
When you identify the needs of your clients and behave in an appropriate way to fulfil these needs.
2
Q
How do you manage client’s expectations?
A
- Listen carefully to understand the client’s requirements and objectives
- Agree terms from the outset in written terms of engagement
- Provide regular updates to the client
3
Q
How do you build and maintain client relationships?
A
- Regular communication with the client
- Deliver on what has been agreed, be reliable and manage the client’s expectations
- Produce high quality work
- Seek feedback
4
Q
When have you demonstrated client care?
A
- In agency role – regular meetings with the client
- Transaction management – bi-weekly- client meetings
5
Q
How do you identify a client?
A
Anyone who you owe a duty of care. E.g. a lender, landlord, etc.
