CMDB and CSDM (5%)

Question 1

7 ways to create CIs in the CMDB

Answer 1

• Direct manual creation via Configuration App Module
• Service Catalog fulfillment process
• Import from external source
• Integration with 3rd party system
• Automated Discovery tools
• Creation triggered by asset management
• Creation via Change Management process

Question 2

Related list to use to extend and track different types of groups assigned to a CI.

Answer 2

Teams Related List

Question 3

Field on a CI table that may be used to route Incidents to the appropriate group to resolve CI-related incidents quickly.

Answer 3

Support Group

Question 4

3 things you can identify in ITSM processes using CMDB

Answer 4

• Upstream and Downstream Impacts
• Business Criticality of affected Cis to help prioritize and escalate
• Support and approval groups

Question 5

CMDB Data Manager, 3 true statements.

Answer 5

• Can create policies that govern CI life cycle stages like retirement and deletion
• Wizard-like tool that provides a comprehensive solution for managing CIs
• Policy-driven framework for managing CIs life cycle operations

Question 6

What CMDB table stores the basic attributes of all the CIs.

Answer 6

cmdb_ci

Question 7

CMDB table for non-IT CIs.

Answer 7

cmdb

Question 8

Table that contains CI relationship data.

Answer 8

cmdb_rel_ci

Question 9

Use to drive priority, assignments, and approvals for all ITSM processes.

Answer 9

CI meta data

Question 10

4 ways CMDB Data Manager operates.

Answer 10

• Operates in Bulk
• Scales to large CMDBs
• Helps maintain CMDB in a healthy and efficiency state
• Copes with rapid changes in a cloud-based world

Question 11

Why do organizations fail to complete implementation or realize business value from CMDB.

Answer 11

• Inconsistent data quality
• Unknown CIs
• Ill-defined relationships among CIs

Question 12

What is a Dynamic CI group?

Answer 12

Dynamic grouping of CIs based on common criteria.

Question 13

The maximum number of CIs a Dynamic Group can contain is _______

Answer 13

10,000

Question 14

When you select a dynamic CI group on an ITSM application record (incident, change, problem) what happens?

Answer 14

All CIs related to the dynamic group is populated in the Affected CI related list

Question 15

Use to explore the hierarchy and table definitions of CMDB Classes.

Answer 15

CI Class Manager

Question 16

What types of CIs will be in a report for cmdb_ci_computer table?

Answer 16

CIs in cmdb_ci_computer and all child classes

Question 17

Which field from CI will automatically populate in Assignment Group of an incident?

Answer 17

Support Group

Question 18

Which role would give you access to the CI Class Manager?

Answer 18

ecmdb_admin