CMP Practice Exam #2 Flashcards by Kate Anthony

All of the following are components of any well-designed visual system except:

A. Source(s) of input
B. Viewing medium
C. Mixer
D. Switching or other processing

C. Mixer

CIC 195-196 – a mixer is part of an audio system

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The meeting professional is about to meet with the members of the meeting’s planning program
committee. There is no meeting professional is on the program committee. Which of the following is
least important to give to the planning committee in order for them to develop content?

A. Attendance figures for all program sessions for the last 5 years
B. Organization’s goals and objectives
C. Budgets for the past meetings
D. Speakers for the past meetings

C. Budgets for the past meetings

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When guests are arriving in a single group at one time for a reception, there should be:

A. Two bartenders for every 150 people
B. One bartender for every 100 people – the ratio is 75-100pp when guests are
not arriving all at once
C. One bartender for every 50 people
D. one bartender for every 25 people

C. One bartender for every 50 people

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To evaluate effectiveness of an international meeting risk management plan, the identified
risks could be compared to what resource?

A. Travel advisory notices (typically on the destination’s travel website)
B. The United States Department of Tourism website
C. Risks identified by the destination marketing organization (DMO)
D. Risks identified by meeting attendees

A. Travel advisory notices (typically on the destination’s travel website)

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The BEST way to obtain a cost and services estimate from a supplier is:

A. Distribute a request for proposal (RfP)
B. Published priced lists
C. Visiting their website
D. Talking to past clients

A. Distribute a request for proposal (RfP)

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Stage height is often determined by .

A. Ceiling height
B. Size of the audience
C. Speaker preference
C. Size of the room

B. Size of the audience

CIC page 197 – so the back row can see

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You are planning a meeting for 1,200 Environmental Protection Agency (EPA) employees.
The meeting will take place in Colorado, in June. Which of the following is LEAST likely to
meet their guidelines for a green meeting?

A. Use paper cups
B. Print handouts on both sides
C. Use overhead projectors rather than flip charts
D. Collect plastic name badge holders

A. Use paper cups

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On a tight schedule during the install and dismantle of exhibits, which of the following is the LEAST
important factor to consider:

A. Number of union staff
B. Number and position of docking facilities
C. Direct vehicle access to the floor area
D. Insurance and liability policies

D. Insurance and liability policies

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Which of the following setups would be classified as partially interactive?

A. Hollow Square
B. Theater
C. Board Room
D. Two-Tiered

D. Two-Tiered

CIC page 176

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Which of the following items is LEAST likely to be included in a convention final program?

A. Floor and room diagrams
B. Special events
C. City guides and tourist attractions
D. Daily events

C. City guides and tourist attractions

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The Benefit Cost Ratio can be expressed as:

A. Meeting Benefits minus Meeting Costs
B. Net Monetary Benefits over Meeting Costs x 100
C. Meeting Benefits minus Meeting Costs over Meeting Costs
D. Meeting Costs plus Meeting Benefits

C. Meeting Benefits minus Meeting Costs over Meeting Costs

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If an association is serving liquors/spirts from a hosted bar at a function attended by
attendees/delegates and their guests, which of the following is the MOST appropriate step in limiting
the association’s potential liability for sponsoring the event?

A. Issuing a limited number of drink tickets to each adult
B. Serving only beer and wine
C. Not allowing the attendees/delegates to pour their own drinks
D. Limiting the time during which liquor isserved

C. Not allowing the attendees/delegates to pour their own drinks

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What protects a meeting professional against bodily injury or property damage claims involving third
parties outside of the US?

A. Protective Liability Insurance
B. Event-specific Public Liability Insurance
C. Medical Liability insurance
D. General Liability insurance

D. General Liability insurance

Page 69, CIC

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Creation of an event volunteer program begins with:

A. Identifying skills needed for key functions
B. Reviewing applications from potential volunteers
C. Defining the volunteers’ roles and responsibilities
D. Obtaining feedback from the previous year’s volunteers

C. Defining the volunteers’ roles and responsibilities

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You are planning a reception for 200 guests with a standard bar and light hors d’oeuvres and now
your boss would also like to add a band and room for dancing. The band and dance floor will require an
additional 1,500 square feet. What is the total number of square feet you’ll need to accommodate this
function?

A. 1,800-2,000 sq. ft.
B. 3,300-3,500 sq. ft.
C. 5,000–5,200 sq. ft.
D. 1,700-1,900 sq. ft.

B. 3,300-3,500 sq. ft.

CIC page 183 – receptions require 9-10 sq. ft. per person (1800-2000 + 1500 =
3300-3500)

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You are on-site at a 4-day out of state conference you have planned. While unpacking you
realize you did not bring your event specification guide, and your pre-event planning
meeting starts in 1 hour. What is your BEST course of action now to be prepared for the
meeting?

A. Request your office courier your event specification guide immediately
B. Request a copy of your event specification guide from your convention service manager
(CSM)/professional congress organizer (PCO)
C. Review the housing delegate arrival list
D. Have the event specification guide sent to you by facsimile

B. Request a copy of your event specification guide from your convention service manager
(CSM)/professional congress organizer (PCO)

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Exposition service suppliers are generally referred to as official service contractors, exclusive
contractors, and exhibitor appointed contractors. Exhibitor appointed contractors are selected by the:

A. Exposition management
B. Exhibitor
C. Convention and visitors bureau (CVB)/tourism office
D. Union business agents

B. Exhibitor

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Assuming all of the following 4 potential programs are attractive to a resort property and
the dates and space are available, which of the following combinations of hotel
arrangements is likely to yield the lowest rates for sleeping rooms and meeting rooms?

A. 50 sleeping rooms and 8 meeting rooms with food functions
B. 500 sleeping rooms and 10 meeting rooms with food functions
C. 50 sleeping rooms and 2 meeting rooms with no food functions
D. 500 sleeping rooms with no food functions

B. 500 sleeping rooms and 10 meeting rooms with food functions

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Last year, the exhibition portion of your meeting had 200 10x10 booths and required an additional
7,500 square feet for registration and the show management office and 2,500 square feet for
concessions. This year you are expecting a 10% growth in the number of exhibitors. How much square
footage will you need for this year’s exhibition?

A. 44,000 sq. ft
B. 54,000 sq. ft
C. 50,000 sq. ft.
D. 60,000 sq. ft.

B. 54,000 sq. ft

(40,000 needed for booth last year + 10% = 44,000 plus 10,000 needed for reg, etc. =
54,000) –

PMM page 420

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When dealing with soft currency during international travel, the meeting planner should
confirm how payments can be made because:

A. The currency exchange risk is solely on the organization
B. Most countries only negotiate in their currency
C. Wire transfers may not be accepted as a form of payment
D. Currency must be received and exchanged at the same rate

C. Wire transfers may not be accepted as a form of payment

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To ensure correct invoicing and to exercise responsible financial management, it is wise to
review the hotel’s resume with the:
A. Group banquet costs
B. Front office manager or accounting manager
C. Head bookkeeper or captain
D. General manager or resident manager

A. Group banquet costs

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Your association’s upcoming educational conference in Tucson, Arizona will have five rooms set
schoolroom style for 100 people each. How much room should be left between the tables?

A. At least 1.5’
B. At least 2’
C. At least 3.5’
D. At least 3’

C. At least 3.5’

CIC page 183

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The meeting professional should schedule more volunteers than needed in order to:

A. Greet early arrivals
B. Provide superior service
C. Guard against attrition
D. Take care of VIP’s

C. Guard against attrition

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When selecting a site for a five day sales meeting, which of the following is the LEAST important
factor to consider:

A. Time of year
B. Types and availability of transportation
C. Meeting facility
D. Geographic accessibility

B. Types and availability of transportation

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The term “certificate of insurance” refers to: A. A special liability policy B. The meeting professional’s insurance policy C. A validation of the meeting professional’s coverage by the insurance commissioner D. The verification that the meeting professional’s suppliers/vendors carry workers’ compensation and general liability insurance

D. The verification that the meeting professional’s suppliers/vendors carry workers’ compensation and general liability insurance

During an international conference, in accordance with cultural practice, a meeting professional is presented with a fruit basket. The meeting professional should: A. Present the gift to a supervisor to consumer B. Display this personal gift in an area to be enjoyed by all staff C. Re-gift the fruit basket to a loyal volunteer in attendance D. Acknowledge receipt of the gift and then discreetly discard

B. Display this personal gift in an area to be enjoyed by all staff

A religious conference is to be held in the hall of the convention centre, and the organization has requested a dais. The meeting professional should arrange for a: A. Raised platform on which the head table is placed B. Free-standing pavilion C. Plush-covered chair to define the audience area D. Platform that extends from the stage into the audience are

A. Raised platform on which the head table is placed

Your annual conference is taking place in Chicago this spring, you’re expecting over 20,000 attendees and plan to use shuttles to get guests from their hotels to the convention center. All of the following are transportation options that will improve environmental impact except: A. Using public transit B. Using hybrid vehicles C. Walking D. Encouraging attendees to carpool

D. Encouraging attendees to carpool CIC page 213

For a multiple hotel convention, the program committee has agreed to handle room reservations through the convention bureau’s housing bureau. It is LEAST appropriate for registrants to return the registration form to: A. Association Office B. Convention Bureau C. Housing Bureau D. Headquarter Hotel

D. Headquarter Hotel

The meeting professional is preparing a final income and expense statement to compare financial transactions from a meeting that has already taken place. The registration fee was $500 USD. Which of the following items is NOT an example of an income item? A. Sponsorships B. Sporting event fees C. Advertisement sales D. Registration desks

D. Registration desks

Which of the following jobs could a meeting planner assign to a volunteer? A. Registration B. Program development C. Site visit D. Budget management

A. Registration

When researching a location for a conference of 500 teaching staff, which of the following would be considered unethical during the prospecting phase? A. Accepting a fruit basket during the site visit B. Shopping bids, complete with proposal and concepts C. Overestimating room blocks to extract additional concessions D. Attending a fam trip with other meeting professionals to site locations

C. Overestimating room blocks to extract additional concessions

In the writing of promotional materials for a meeting, which of the following is the MOST important value proposition that needs to be considered? A. Compliment the prospective audience B. Highlight the speakers and their credentials C. Emphasize the benefits of attending D. Include content to stimulate interest

C. Emphasize the benefits of attending

The general session is set theatre style for 1,000 in a ballroom. At the 15 minute break, it will be divided into four break-out rooms for 250 each. To ensure a smooth transition, the CSM must consider all of the following EXCEPT: A. Type of chairs B. Number of Staff required C. AV needs of the breakout rooms D. Placement aisles in the general session

A. Type of chairs

Which of the following is a sustainability recommendation for an on-site office? A. Provide copiers with double-sided copying options B. Use desktops instead of laptops to reduce energy loss C. Use ink-jet printers for low energy consumption D. Use printing paper with at least 10% post-consumer content

C. Use ink-jet printers for low energy consumption

You are working on the program schedule for your 1.5 day meeting in Albuquerque and you’d schedule a seated luncheon to start at 12:30pm on the first day. What is the appropriate end time for the luncheon? A. 1:30pm B. 2:00pm C. 1:45pm D. 2:30pm

B. 2:00pm PMM page 247 –90 minutes should be allotted

``` In the financial analysis of a meeting that will attract 100-300 attendees/delegates, an example of a variable expense is: A. Promotion B. Food C. Speaker D. Meeting Room Rental ```

B. Food

An essential element of an emergency action plan involves: A. Establishing a definite chain of command B. Conducting a unique site inspection concerning security at the venue C. Collecting contact information from all attendees/delegates D. Identifying the location of the closest police station

A. Establishing a definite chain of command

You are creating your signage and wayfinding plan for your upcoming convention that will host over 20,000 delegates from around the world. You want to make sure that you are following the best practices for signage sustainability. All of the following measures will accomplish that except: A. Use PVC banners B. Select sustainable inks C. Use materials that can be donated D. Use digital options

A. Use PVC banners CIC pages 187 and 190

A meeting planner is coordinating the installation of more than 800 exhibits with 3.5 days to move-in. All workers in the exhibit hall are union affiliated. A grievance arises and the electricians threaten to close the hall because carpenters are changing light bulbs. What should the planner do FIRST to avoid a late opening? A. Hold a meeting with the unions involved B. Advise exhibitors to abide by the show rules C. Watch the exhibitors more closely to avoid future problems D. Advise the official show contractor to get the problem resolved before it escalates

D. Advise the official show contractor to get the problem resolved before it escalates

The biggest single factor that impacts comfort level in an educational session is the room that is used as the classroom. When choosing a room within a facility, all the following factors should be considered except: A. Ventilation B. Access and Egress Points C. Temperature Controls D. Comfortableness of chairs

D. Comfortableness of chairs PMM page 340

Typical sanctions for violating exhibition booth/stand rules and regulations include all of the following except: A. Loss of one-half accrued points B. Loss of remainder of points C. Monetary fine to the exhibitor D. One year suspension of exhibit privileges

C. Monetary fine to the exhibitor

The promotion of an annual meeting for a 10,000 member professional association requires the first notification be sent to members six months in advance. The budget for printing and mailing the notifications is $5,000. The first notification should contain all the following elements EXCEPT the: A. Registration Form B. Housing Policy/Procedure C. Overview of the Schedule D. Workshop Speakers

D. Workshop Speakers

After determining the objectives and budget for audiovisual (A/V) presentations, to BEST ensure their success, the meeting professional needs to: A. Obtain the necessary A/V equipment B. Develop a good working relationship with the A/V supplier C. Examine the room that will be used D. Look for ways to reduce the expenses

B. Develop a good working relationship with the A/V supplier

A religious event is schedule in a hotel ballroom and an information kiosk is requested. The meeting planner should provide: A. Free standing pavilion or light structure B. Plush-covered chair to define the audience area C. Raised platform for the communion table D. Platform that extends from the stage into the audience area

A. Free standing pavilion or light structure

You are preparing for your 350- person sales meeting which starts next week, with major arrivals on Sunday. The Opening Night Welcome Reception takes place the following night, Monday night at an offsite venue, which is catered by the hotel. In speaking with your CSM, who will be critical in attending the pre convention meeting? A. Security personnel B. DMC C. Catering Manager D All of the Above

D All of the Above Page 268 PMM

The Irish-American Business Council is meeting in Philadelphia and officials from Ireland will be attending the welcome dinner. Which country’s anthem should be played first at the start of the event? A. Ireland B. The United States C. Neither as the countries are considered equal D. Neither as there may be guests from other countries too and it may offend them

A. Ireland CIC page 217 – the visiting country’s anthem is played first and the host country’s may or may not be played after

What term describes a group that is appointed to give expert information at a particular event or entire program? A. Task Force B. Advisory Board C. Ad hoc Committee D. Business Exchange

B. Advisory Board

Developing program components involves which of the following potential events. A. Selecting, Structuring and Sequencing B. Planning, Scheduling and Detailing C. Creating, Testing and Utilizing D. Creating, Selecting and Scheduling

A. Selecting, Structuring and Sequencing CIC page 141

What is a key consideration in speaker selection? A. Group profile B. Budget C. Event stakeholder objectives D. Session topic

C. Event stakeholder objectives CIC p. 142

All of the following are onsite management documents that outline the program flow except: A. ESG B. BEO C. Scripts for MC/host D. Attendee Agenda/Program

B. BEO CIC p. 144

The most critical issue regarding whether to provide children’s programs is: A. Budget B. Number of children attending C. Event objectives D. Risk of liability

D. Risk of liability PMM 494

Which of the following types of speakers may require special training, as the skills required for this role differ from public speaking? A. Host/MC B. Moderator/Facilitator C. Academic Speaker D. Industry Expert

B. Moderator/Facilitator CIC page 150

All of the following background information should be provided to the speaker in advance except: A. Insider news or views B. Other speakers that will be involved in the program C. Evaluations D. Profiles of key people in the host organization

C. Evaluations CIC page 154 – this should be sent after the event

When each course is served individually and sequentially, which service is being used? A. Pre-plated B. French C. Continental D. English

B. French PCMA Module 9 Quiz

Which of the following represents an internal risk of meeting's sponsoring organization? A. Facility under construction isn't done in time for the meeting B. The meeting facility suddenly becomes a known target for terrorist activity C. The meeting will be attended by a large number of persons with disabilities who need accommodations D. The meeting is being held in an area that has recently been experiencing political unrest

C. The meeting will be attended by a large number of persons with disabilities who need accommodations

Your boss has asked you to plan a first time event in the city where your company’s headquarters are located. When determining the feasibility of this event, what would be among the internal factors you would consider? A. Audience B. Risks C. Technology Requirements D. Marketing and Brand Considerations

D. Marketing and Brand Considerations CIC Page 6

For an annual conference, what type of information to promote the meeting should be released approximately one year in advance? A. General session speakers B. Complete printed brochure C. Save the date postcards directing people to the meeting website D. Date, location, theme, and logo announcement

D. Date, location, theme, and logo announcement CIC 260, PMM 67

Constraints fall into these categories A. Time, Resource and Performance B. Cost, Resource and Productivity C. Cost, Performance, Financial D. Time, Cost, Performance

D. Time, Cost, Performance CIC p. 34

It is the last day of your meeting at the Ritz Carlton and your final room pick up will incur attrition damages. You also have comp rooms that did not get used. What course of action should you take? A. Ask the hotel to credit you for the unused comps to reduce the anticipated attrition damages B. Ask if you can use the comp rooms for a future meeting C. Ask if you can use the unused comp rooms for your own personal vacation D. Ask if you can spend more on catering for the closing night party to reduce the anticipated overall damages

A. Ask the hotel to credit you for the unused comps to reduce the anticipated attrition damages

What is the first step in implementing a marketing plan? A. Setup website or online registration sites B. Conduct situational analysis C. Determine goals and objectives D. Define target market segment

A. Setup website or online registration sites CIC 259

Which of the following tools will assist in determining the most attractive features of your trade show from current exhibitors' perspectives in order to develop effective promotional materials and grow booth sales by 20%? A. Surveying attendees B. Focus groups with a cross-section of current exhibitors C. Surveying potential new exhibitors D. Exhibitor evaluation results from a competing show

B. Focus groups with a cross-section of current exhibitors PCMA Module 22 Quiz

When comparing the definitions of the Mission Statement, Goals and Objectives, respectively, which of them remains unchanged over time? A. Only the mission statement B. The goals and the mission statement C. Only the objectives D. All of them remain unchanged over time

A. Only the mission statement

What are the three elements of strategic planning? A. Objectives, Financial Planning and Implementation B. Discovery, Analysis and Planning C. Discovery, Objectives and Implementation D. Internal Assessment, External Assessment and Implementation

B. Discovery, Analysis and Planning

When determining the business value of a meeting, take into account: A. The SMART Objectives B. How you will achieve the organization’s goals through the event C. The financial bottom line and the outcomes that are expected by the business D. The organization’s mission statement

C. The financial bottom line and the outcomes that are expected by the business

Your annual education conference in Boston just ended and you are already implementing your marketing timeline for next year’s meeting in Austin. All of the following actions will be taken 24 weeks before the meeting in Austin except: A. Send mailing #1 – a flyer or postcard B. Send news release #3 with details about speakers, exhibitors, etc. C. Place ads in trade journals including the event’s web address D. Launch event’s website

B. Send news release #3 with details about speakers, exhibitors, etc. CIC 260

What is an example of a key performance indicator? A. Final registration numbers B. Logistical requirements C. Pre-event survey results D. Financial summary

A. Final registration numbers

Which of the four P's of marketing suggests that where the "product" is delivered has significant impact on the sales of that "product"? A. Product design B. Product price C. Product placement D. Product promotion

C. Product placement CIC 251, PMM

You are planning your annual education conference and so far you have established the purpose of the event, outlined the scope and defined the goals and objectives. What is the next phase of the project plan? A. Initiation B. Implementation C. Planning D. Closure

C. Planning CIC p. 35

You are planning on sending out four news releases for your upcoming convention in Vienna, Austria, you’ll want to schedule them for , , , and out from the meeting dates. A. 40 weeks, 26 weeks, 20 weeks and 6 weeks B. 52 weeks, 40 weeks, 26 weeks, 4 weeks C. 40 weeks, 26 weeks, 16 weeks and 6 weeks D. 24 weeks, 16 weeks, 8 weeks and 2 weeks – first three milestones are the ideal dates for mailings

A. 40 weeks, 26 weeks, 20 weeks and 6 weeks CIC 260

The most serious decision to be made by meeting management in the event of a threat is: A. Whether to cancel the event B. Whether to postpone the event C. Whether to relocate the event D. Whether to evacuate the building

D. Whether to evacuate the building

Which of the following is not a characteristic of an adult learner A. They are self-directed B. They are 21 years of age or older C. They have multiple life experiences D. They have a problem solving orientation

B. They are 21 years of age or older PMM p. 249-250. Adult learners are defined as anyone who is 16 years old or older and not enrolled as a full time student

A more modern mix of the 4 P’s is the 5 C’s. Which of the following is not part of the 5 C’s? A. Competition B. Collaboration C. Communication D. Context

C. Communication CIC 251 – the other C’s are Customer and Company

All of the following measures should be taken with regarding to media management before a crisis EXCEPT: A. Determine message, target and media outlets that could be used B. Keep contact information for key media contacts in host city C. Update crisis plans D. Train designated spokespersons

C. Update crisis plans This should be done AFTER a crisis – PMM page 688

What would be the best example of the “Rethink” A. Double-sided printing B. Creating a mobile app to replace paper collateral C. Ensuring fair labor practices D. Reducing corporate risk

B. Creating a mobile app to replace paper collateral

Your boss has asked you to put together sustainable event standards that are based on reporting protocol. Which body of work would you utilize in this case? A. GRI EOSS B. CIC SES C. APEX/ASTMD D. ISO 2021

A. GRI EOSS

A crisis that affected your event is now over. What is one of the steps you should take with regard to media management? A. Interview and survey key participants B. Offer reassurance C. Avoid fixing blame D. Maintain trust and credibility with the media all the time

A. Interview and survey key participants

________ is no longer an important demographic to consider when defining your target market segment. A. Income B. Geography C. Age D. Decision-making authority

B. Geography CIC 253 Decision-making authority is a VERY important demographic to consider!

Your executive director has asked you to factor in a $7,000 profit into your annual conference budget. There will be 350 people attending the meeting. Based on the following criteria, what registration fee should you charge for your event? Fixed Costs = $10,000 Variable Costs = $150 per person A. $199 B. $49 C. $185 D. $179

A. $199 | CIC pages 98-99 - Reg = FC + P/A +VC; 10,000 plus $7,000/ 350 = $48.57 plus $150 = $198.57 round up to $199

One of the hotels you are including in your contracted block can accommodate 500 of the 1650 rooms you need on peak night. If on the night before the peak night you need 58% of the peak, how many rooms would you block at this hotel? A. 950 B. 58 C. 290 D. 158

C. 290 (58% of 500)

You are the event organizer for the Oceanographers of America Society and one of the sustainability measures you are taking is consulting recommendations from Seafood Watch when making menu selections. What element(s) of a sustainability plan would these measures relate to? A. Actions & Initiatives and Vision Statement B. Principles, Important Issues, and Action & Initiatives C. Principles and SMART Objectives D. Measurement and Reporting and SMART Objectives

B. Principles, Important Issues, and Action & Initiatives

A winter meeting scheduled in the city of Banff in Alberta, Canada might present what type of risk? A. International B. Internal C. External D. Program

C. External

It is _______ away from your event start date and registration goals are not being met. You decide you’ll need to have staff or maybe telemarketers call potential attendees? A. 3-4 weeks B. 4-8 weeks C. 5-6 weeks D. 8-10 weeks

B. 4-8 weeks CIC 255 – also specifically mentioned

You are planning your annual conference in Paris in June 2017 and registration will open in June 2016. You will be having a tradeshow in addition to educational sessions. When should you start the tax registration process? A. Between June and December 2015 B. Between January and March 2016 C. Between March and June 2016 D. Between June and December 2016

A. Between June and December 2015 CIC page 96, tax registration should occur 1 year to 6 months in advance of registration

Which of the following is NOT an element of a sustainability plan? A. Verifying sustainability practices on-site B. Vision Statement C. SMART Objectives D. Important Issues

A. Verifying sustainability practices on-site

Funds received prior to the meeting: A. Should be kept and deposited when the break-even point is reached B. Should be deposited as soon as possible in your company's checking account C. Should be deposited in a separate income-bearing account. D. Should be used to pay bills or debts that have been incurred

C. Should be deposited in a separate income-bearing account. ``` PCMA CMP Study Course budgeting module quiz ```

Work that must be performed to deliver a product, service or result with the specified features and functions is the definition of what? A. Project Management B. Project Scope C. Project Task List D. Project Plan

B. Project Scope CIC page 34

You’ve decided that you’d like to offer a giveaway at the organization’s booth on the tradeshow floor at your upcoming expo and want to make sure that the item you choose reflects your organization’s commitment to sustainability. All of the following are important considerations, except: A. Quality of the product B. Labor conditions C. Functionality D. Quantity ordered

D. Quantity ordered CIC 271

The _________ answers the question of how the event will respond to budget shortfalls A. Sustainability plan B. Financial summary D. Balance sheet D. Cash flow statement

B. Financial summary

Your organization has decided that it would like to realize a profit of 15% on its upcoming event. If your fixed costs are $40,000 and you are expecting 500 attendees, what formula would you use to calculate the registration fee you will need to charge? A. Fixed Costs plus Profit divided by the number of attendees B. Fixed Costs plus Profit divided by the number of attendees plus Variable Costs – this is how to calculate a specific dollar amount in profit C. Fixed Costs divided by the number of attendees plus the Variable Costs – this is how to calculate the break-even registration fee D. Fixed Costs divided by the number of attendees plus the Variable Costs x 1.15

D. Fixed Costs divided by the number of attendees plus the Variable Costs x 1.15 CIC pages 98-99

Because of their tendency to cancel on shorter notice, ________ tend to need more strategic cancellation policies A. Association B. Corporate C. Independent Meeting Planners D. Non-Profits

B. Corporate

You’d like to recognize the volunteers who worked the registration area at your recent educational conference. The following are all examples of ways to do this, EXCEPT: A. Provide feedback B. Organize a special event to recognize them C. Listen to their ideas and act on them D. Give them small gifts

D. Give them small gifts

You are soliciting sponsors for your upcoming educational conference in Dubai and you’ve been asked to create a sponsor prospectus for tiered sponsorship levels designated as Silver, Gold and Platinum. In creating the prospectus, you’ll include all of the following EXCEPT: A. Terms and conditions B. Benefits and limitations C. Sustainability requirements for the event D. Letter of Proposal

C. Sustainability requirements for the event CIC page 81 and 85 – this item would be included in an exhibitor prospectus, not a sponsor prospectus

Managing or mitigating risks means putting into place measures that will do all of the following EXCEPT: A. Reduce the consequences if the crisis, disaster or emergency does occur B. Transfer all or some of the risk to another party C. Reduce the probability that the crisis, disaster or emergency does occur D. Protect the organization from financial liability

D. Protect the organization from financial liability CIC page 65

You are selecting an ASP for your upcoming convention in San Francisco, which will host over 10,000 attendees and 500 exhibitors next July. Which of the following is NOT a financial criteria for comparing bids? A. Is the ASP able to protect financial information via a secure digital certificate, PCI compliance or tokenization? B. Is the ASP able to provide on-site registration equipment? C. Can the ASP provide comprehensive reports for reconciliation? D. Is the ASP able to issue invoices and payment reminders?

B. Is the ASP able to provide on-site registration equipment? CIC page 85

The purpose of the Letter of Intent is to hold space at a convention center until _______ out from the meeting start date when the license agreement can be signed A. 18-24 months B. 2-3 years C. 6-9 months D. 12-18 months

D. 12-18 months

Consulting with internal stakeholders and potential partners is part of which step in the strategic partnership development model? A. Asset Valuation B. Asset Inventory and Identification C. Communicating with Internal Stakeholders D. Ongoing Fulfillment, Activation and Review

B. Asset Inventory and Identification

Evaluation offers maximum ________ and an audit offers maximum _________. A. Transparency; Accountability B. Integrity; Accountability C. Transparency; Responsibility D. Insight; ROI

A. Transparency; Accountability CIC page 41

A sponsor can make an event more successful by: A. Assisting with funding for the event B. Providing in-kind donations C. Providing volunteers to work the event D. Providing additional public relations and marketing for the event

D. Providing additional public relations and marketing for the event CIC page 82.

A projection screen should be at least ____ off the floor and the distance from the projector to the screen should be at least ____ times the width of the screen A. 2, 8 B. 4, 8 C. 5, 2.5 D. 5, 1.5

D. 5, 1.5 CIC page 196

You are doing your evaluation planning for next year’s annual education conference. Which of the following is a key consideration? A. Writing learner objectives B. The type of evaluation instrument(s) you will be using C. The desired level of evaluation (0-6) D. Defining success

C. The desired level of evaluation (0-6)

You are planning a meeting at the same hotel for the next 3 years – 2015, 2016 and 2017 The hotel has agreed to limit increases in catering costs to no more than 5% per year. If catering costs total $4,000 for the 2015 meeting, what is the best estimate for 2017 you can put in your budget? A. $4,410 B. $4,200 C. $4,630 D. $4,600

A. $4,410 PMM page 33 - $4,000 x1.05 = $4200 in 2016, $4200 x1.05 = $4,410 in 2017

What is the difference between a Modified American Plan and a Demi-Pension? A. Only non-Americans call this rate a Demi-Pension B. There is no difference except that that this rate is called a Modified American Plan in the US and Canada (APEX) C. A Demi-Pension only includes breakfast D. A Modified American plan includes 2 meals where a Demi-Pension includes all meals

B. There is no difference except that that this rate is called a Modified American Plan in the US and Canada (APEX)

When temporary personnel are handling money, it is critical that they are ______. A. Trained in basic computer skills B. Familiar with the type of attendees at your event C. Bonded D. Trained in basic accounting skills

C. Bonded

An unexpected actual or impeding situation that may cause injury, loss of life, destruction or interruption of normal business operations is the definition of what? A. Emergency B. Critical Issue C. Disaster D. Act of God

A. Emergency

During the data collection stage of the Phillips Evaluation & ROI Process, one of the speakers conducts a pre-test and then a post-test to measure learning as a result of a specific session at a meeting, this represents which level of evaluation? A. level 0 B. level 1 C. level 2 D. level 3

C. level 2

You have been tasked with budgeting for all catered functions taking place during your annual meeting. In estimating costs, it is important to keep in mind that, tax and gratuity may add as much as to the overall cost. A. 18% B. 22% C. 30% D. 15%

C. 30%

________ is a tool that allows organizations to focus on their core competencies. A. Volunteer staffing B. Outsourcing C. Temporary staffing D. Strategic planning

B. Outsourcing

When determining the objectives for your organization’s Mid-West region sales training Chicago, which of the following is a verb you might use: A. Understand B. Learn C. Define D. Comprehend

C. Define

When developing the income budget: A. The process is completely different from developing the expense budget B. It is important to determine from where the majority of revenues will come C. Project the items as accurately as possible and less than the expense accounts D. Plan to add at least 10 percent to allow for growth.

B. It is important to determine from where the majority of revenues will come

What are the four basic stages of Risk Management? A. Assessment, Analysis, Crisis Planning, Crisis Response B. Identification, SWOT Analysis, Develop Plan C. Preparedness, Response, Mitigation and Recovery D. SWOT Analysis, Response, Mitigation and Insurance Claim

C. Preparedness, Response, Mitigation and Recovery CIC page59

The best way to minimize potential delays and risks as they relate to the project schedule and critical path is ________. A. Check in regularly with those assigned to specific tasks B. Threaten punishment to anyone who doesn’t complete their part of the project on time C. Keeping all key stakeholders informed about event progress D. You can’t, delays and risks are inevitable

C. Keeping all key stakeholders informed about event progress CIC page 49

You are the meeting planner for the National Yachting Association and you are partnering with the Boating Equipment Suppliers Association to promote both of your tradeshows to a shared targetaudience where attendees who register for both shows receive a discount. This is what type of promotion? A. Cross-Promotion B. Multi-tiered Promotion C. Partnership Promotion D. Discount Promotion

B. Multi-tiered Promotion CIC 277

Which of the following facts is NOT true of a digital signature? A. It is a replication of a manual or typed signature scanned into a computer B. It is generated by computer software C. It allows the recipient to determine if the digitally signed communication was changed or not after it was digitally signed D. It was developed by legal and technical experts

A. It is a replication of a manual or typed signature scanned into a computer

When envoys of equal rank are guests at an event, they are ranked according to: A. Date/hour they presented their letters of credentials B. Alphabetically by name C. Alphabetically by country name D. Size and influence of the nations they represent

A. Date/hour they presented their letters of credentials CIC page 216

Content distribution beyond the meeting room requires A. Additional funds B. Technology C. Approval D. Social media

C. Approval CIC p. 142

If you budgeted a registration fee of $200 per person, fixed costs of $20,000 and variable costs of $75 per person, how many units (attendees) would be required for the budget to break-even? A. 266 B. 160 C. 100 D. 72

B. 160 CIC pages 98-99: CM =Reg – VC; BE units = FC/CM – 200-75 = $125; $20,000/125 = $160

Your keynote session for 200 guests will be setup with an 8x8 projection screen, 15 rows of chairs. Knowing that you should not place more than 14 chairs in each row, how far from the screen with the first and last rows be located? A. no less than 16 feet from the screen and no more than 64 feet from the screen B. no less than 32 feet from the screen and no more than 64 feet from the screen C. no more than 32 feet from the screen and no less than 64 feet from the screen D. no more than 16 feet from the screen and no less than 32 feet from the screen

A. no less than 16 feet from the screen and no more than 64 feet from the screen CIC page196

A ________ committee is one formed to deal with a specific issue to be resolved upon making its final report A. Ad Hoc B. Advisory C. Steering D. Reporting

A. Ad Hoc – PMM page 120

You are going to contract with the headquarters hotel for association’s West Coast educational conference and exhibition. When reviewing the attrition clause, which of the following items should NOT be included? A. Percentage of attrition the group is allowed before damages apply (usually 10%-30%) B. A statement that the hotel does not have to attempt to resell unused rooms C. The formula for determining attrition damages D. A statement as to whether attrition will be based on room night guarantees or revenueguarantees

B. A statement that the hotel does not have to attempt to resell unused rooms

``` Your annual fundraising gala will be held at the Four Seasons this April. You are expecting 300 guests and you will have an extensive program with audio-visual. All of the following will be key considerations when selecting event décor and furnishings except: A. Décor maintenance B. Walls and Rigging Points C. Square feet required per person D. Time ```

C. Square feet required per person CIC page 184

When conducting a SWOT Analysis, a political speaker that may draw negative press would be what type of factor? A. Strength B. Weakness C. Opportunity D. Threat

B. Weakness CIC page 61

Your meeting budget outlines a registration fee of USD$595 per participant and you are planning for 200 attendees. Variable costs total USD $375 per person. Fixed costs total USD $45,000. What is the contribution margin? A. $220 B. $225 C. $375 D. $395

A. $220 CIC page 98 – CM = Registration Fee – Variable Costs

You are planning a large meeting in Istanbul, Turkey and need to have your initial press release translated into several languages as attendees will be coming from throughout the US and Europe. Paying attention to this detail falls into which category of considerations for marketing international events? A. Countries and Regions B. Languages C. Time and Distance D. Perception

C. Time and Distance ``` CIC 258 (adapted from Intl Edition) – need to allow time for translation in marketing schedule ```

This type of meeting or event facility has a higher ratio of meeting space to sleeping rooms than a hotel. A. Resort B. Conference Center C. Convention Center D. Colleges & Universities

B. Conference Center CIC 223, PMM 150

You are planning an upcoming medical conference for 400 people in Singapore for 2017 and you have a site visit scheduled for next month. When choosing a hotel, you’ll want to consider structural accessibility for any disabled attendees. All of the following would fall under this category except: A. Ramps and elevators B. Availability, size and location of toilets C. Access routes D. Location of the front desk

D. Location of the front desk CIC 224-225

When considering accessibility from a program and services standpoint, you’ll want to ensure availability of all of the following except: A. Accessible transportation B. Sign language interpreters and assistive listening devices C. Designated parking D. Services such as wheelchair repair and veterinarians

C. Designated parking CIC 225 – this is a structural consideration

One of the sessions at your upcoming event will be set classroom style for 56 guests so that attendees can take notes while they listen to the presentation. You are also expecting 2 guests who are in wheelchairs. You’ll want to ensure that the aisles are at least wide and the guests in wheelchairs will have at least of space per wheelchair at their tables. A. 6 feet, 3-3-.5 feet B. 5 feet, 2-2.5 feet C. 6 feet, 2-2.5 feet D. 4 feet, 3 feet

A. 6 feet, 3-3-.5 feet PMM 343

Temporary structures will be built as part of your upcoming exhibition, which will feature more than 100 exhibitors. Who will be responsible for obtaining a permit from the local fire authorities? A. The meeting manager B. The convention center C. The GSC D. Any exhibitor-appointed contractors hired for I&D

C. The GSC CIC 231

Your next regional meeting will be taking place in Phoenix in 4 months. You’ll have a general session as well as several breakout sessions and meals. When creating your site plan, you should base your space assignments for each session of the meeting on: A. Capacity charts for each room B. Goals and objectives for each session C. Audio-visual needs D. Projected attendance for each session

D. Projected attendance for each session CIC 232

All of the following items are included in the ESG except: A. Attendee Profile B. Event Profile C. Meeting Policies D. Session Content

D. Session Content PMM 525 and CIC 236 - an event agenda would contain this, the ESG just has details needed to make session happen as planned

Your upcoming convention at the Moscone Center in San Francisco is 6 months away and you are organizing your logistics action plan. What is the first piece of information you will need to do that? A. Dates and times your group will have access to the venue B. Goals and objectives of the convention C. The floor plan for the exhibit hall D. A draft timeline from the GSC

A. Dates and times your group will have access to the venue CIC 236

All of the following terms are other names for an ESG except: A. Production Schedule B. Staging Guide C. Meeting Resume D. Function Sheet

D. Function Sheet CIC 236, PMM 524

Once the ESG is completed, what is your next step? A. Send to the CSM B. Send to the GSC C. Send to department leads D. Send to suppliers

C. Send to department leads CIC 237

When estimating the value of a shipment for customs purposes, you’ll want to base the valuation on: A. Actual value of the shipment B. Product replacement value C. 1.5 times the actual value of the shipment D. 50% of the actual value of the shipment

B. Product replacement value CIC 241

Which of the following is/are most popular and common type of on-site communication at an event. A. Walkie-talkies or radios B. Mobile Phones C. Signage D. Mobile applications

C. Signage CIC 245

Your general services contractor is acting as the shipping agent for your upcoming trade show at the Javits Convention Center in New York. This method is usually the most economical method of transporting large quantities of materials to a meeting site, but it may have a specific window for in which the materials must be sent to the GSC. That window is usually no less than ______ before theevent and no more ______ than before the event. A. 2 weeks, 4 weeks B. 10 days, one month C. 15 days, two months D. 1 week, one month

B. 10 days, one month PMM 532

A significant number of your attendees have indicated on their registration forms that they are wheelchair-bound. Which of the following is the MOST effective method to facilitate their check in to hotels and on-site registration? A. Have general service contractor build a handicapped accessible registration counter as well as a temporary lower counter near the hotel front desk B. Require wheelchair-bound attendees to bring along a non-disabled person to assist with registration and hotel check-in. C. Make no changes or accommodations for these attendees. D. Provide clipboards at hotel check-in and registration area

D. Provide clipboards at hotel check-in and registration area PCMA Module 5 Quiz

``` You are planning an educational conference for 500 medical professionals in Bangkok, Thailand. The conference is going to last for 3 days. The workshops taking place would be an example of what format of learning experience? A. Individualized B. Small Group D. Large Group D. Mass Learning ```

B. Small Group PMM page 252

``` Your welcome reception is taking place from 6pm-8pm on a Tuesday evening. The average consumption of wine and hors d’oeuvres you should expect in the first hour is: A. 3 glasses per person B. 3 1/2 glasses per person C. 2 to 2 ½ glasses per person D. 1 to 1 1/2 glasses per person ```

C. 2 to 2 ½ glasses per person PMM book

When hospitality suites are planned by exhibitors at a convention they are referred to as what type of event? A. Underground B. ICW C. Outboarded D. Offsite

B. ICW PMM page 407 – In Conjunction With

To create a sense of urgency to register for a meeting/event, promotion should be sent out when? A. One year in advance B. 40 weeks in advance C. 26 weeks in advance D. 16 weeks in advance

D. 16 weeks in advance – PCMA Module 22 Pre-Test

Which of the following would be an example of asynchronous learning A. Webinar – PMM 258 – asynchronous learning allows learners to “patch in” when convenient for them, in synchronous learning, all learners are learning the same thing at the same time B. Keynote Session C. Buzz Session D. Teleconference

A. Webinar PMM 258 – asynchronous learning allows learners to “patch in” when convenient for them, in synchronous learning, all learners are learning the same thing at the same time

Which of the following is NOT true about on-site data collection? A. It results in rich data because it is fresh in people’s minds B. It can capture satisfaction like site aspects like heat, sound and lighting and program content C. It is collected once the event has begun D. It can shape future programming

D. It can shape future programming

You are working on the staffing plan for an after hours event during your upcoming event in Chicago. What is a task that might be assigned to temporary personnel? A. DJ B. Nothing because temporary personnel won’t work after hours C. Ticket sales D. Stage manager

C. Ticket sales

Attendees at a conference session taking place in an auditorium at a museum in the host city. The instructor is presenting information and while they remain passive. Which educational format is being used at this session? A. Participatory B. Evaluative C. Keynote D. Expository

D. Expository PMM 276

The planning team at a convention center will typically include all of the following people except: A. Event Manager/CSM B. Catering Manager C. GSC – PMM 201 D. Technical Services Managers

C. GSC – PMM 201

Which of the following is required when distributing cash tips to reward exceptional service? A. A list of names of those who received tips B. A list of what the tips were for (i.e. what the exceptional service was) C. A list of all facility employees D. A list of names, amounts and signatures of those who received tips – PMM 574, PCMA Module Quiz 13

A list of names, amounts and signatures of those who received tips PMM 574, PCMA Module Quiz 13

Which of the following is NOT a partially interactive set up: A. Pod setup B. Two-Tiered Set Up C. Crescent Round Set Up D. Hollow Square Set Up (CIC page 175)

Hollow Square Set Up (CIC page 175)

The footprint of most conference chairs measures 17.5” to 18.5” wide, 20” deep, and 17” tall. With more than 300 guests how much space should you allow in between rows. A. 20" B. 24" C. 26" D.30"

B. 24" CIC page 30