Coaching (All questions) Flashcards
(115 cards)
1
Q
What is neuroplasticity?
a) The ability of the brain to change in ways that are safe
b) Our brains ability to cope with challenging and frightening situations
c) The ability to feel happy and content
d) The ability to feel happy and content
A
What is neuroplasticity?
d) The ability to feel happy and content
2
Q
According to Salovey and Mayer’s theory of Emotional Intelligence which one of these is not one of the four main branches?
a) The ability to use emotions to facilitate thinking
b) The ability to manage other people’s emotions so as to attain your specific goals
c) The ability to perceive emotions in oneself and othersaccurately
d) The ability to understand emotions, emotional language, and the signalsconveyed by emotions
A
According to Salovey and Mayer’s theory of Emotional Intelligence which one of these is not one of the four main branches?
b) The ability to manage other people’s emotions so as to attain your specific goals
3
Q
What is bias?
a) Having a neutral, non-judgemental viewpoint
b) The way our brain makes negative assumptions about people
c) Attitudes and stereotypes that affect our perceptions and actions
d) The way our brain has been programmed to think through evolution
A
What is bias?
c) Attitudes and stereotypes that affect our perceptions and actions
4
Q
How would you describe intrinsic motivation?
a) Something we do because we have to
b) Any reason we do the work other than the joy of doing it itself
c) Something we do because we see others doing it and feel we should as well
d) Activities you do because you enjoy the activity itself
A
How would you describe intrinsic motivation?
d) Activities you do because you enjoy the activity itself
5
Q
Which of these best describes the STRATEGIC stage of building a coaching culture, according to Clutterbuck and Megginson?
a) A plan linkingcoaching,business aims, andvalues
b) Some co-ordinated coaching activities to support certain businessoutcomes
c) An integral part of ways of working across the organisation. Senior role modelling
d) Ad hoc uncoordinated activity, minimal senior engagement
A
Which of these best describes the STRATEGIC stage of building a coaching culture, according to Clutterbuck and Megginson?
a) A plan linkingcoaching,business aims, andvalues
6
Q
What is meant by the CLIMATE of an organisation?
a) The way things are done around here and the behaviours and actions that are valued
b) The forces or institutions surrounding an organisation that affect performance, operations, and resources
c) The mood of the organisation. How it feels to work here
d) The mood of the organisation. How it feels to work here
A
What is meant by the CLIMATE of an organisation?
a) The way things are done around here and the behaviours and actions that are valued
7
Q
An appropriate role for a coach in SMART goal setting, planning, and prioritizing with a client is:
a) An appropriate role for a coach in SMART goal setting, planning, and prioritizing with a client is:
b) Critiquing and adding to the coachee’s goal
c) Facilitating a process around the client’s goal setting, planning and prioritising
d) Taking charge of the process to ensure it is completed accurately
A
An appropriate role for a coach in SMART goal setting, planning, and prioritizing with a client is:
c) Facilitating a process around the client’s goal setting, planning and prioritising
8
Q
What statement best reflects the definition of “Humanism” when considering learning theory?
a) Stimulus in a learner’s external environments can bring about a change in behaviour through training and education
b) Learning takes place through the interaction with others in a social context. It can include observation of others
c) Learners construct meaning from understanding, knowledge through experiences and through reflection
d) Learning is a self-actualising process. Focusing on emotions and feelings as well as cognitive needs
A
What statement best reflects the definition of “Humanism” when considering learning theory?
d) Learning is a self-actualising process. Focusing on emotions and feelings as well as cognitive needs
9
Q
The Cycle of Experience is a cornerstone of which Coaching model?
a) NLP
b) GROW
c) Gestalt
d) Kline’s Thinking Environment
A
The Cycle of Experience is a cornerstone of which Coaching model?
c) Gestalt
10
Q
What are the steps of the Cycle of Experience?
a) Reaction; Learning; Behaviour; Results
b) What is; Choosing what to attend to; Acting on the choice; New What is/closure
c) Concrete learning, reflective observation, abstract conceptualization and active experimentation.
d) What is your goal; What is happening now; What choices do you have; What is your level of motivation
A
What are the steps of the Cycle of Experience?
b) What is; Choosing what to attend to; Acting on the choice; New What is/closure
11
Q
According to Nancy Kline what are the three things that balance the listening between the Coach and the Coachee?
a) Listen to what the coachee says/Reflect their words back/Probe deeper to get coachee thinking
b) Listen with empathy/Reflect feelings/Focus on coachee solutions
c) Focus on Socratic questioning/Focus on reframing the trigger/Change response
d) Focus on what the coachee is saying/Focus on your response as Coach/Focus on creating a thinking environment
A
According to Nancy Kline what are the three things that balance the listening between the Coach and the Coachee?
d) Focus on what the coachee is saying/Focus on your response as Coach/Focus on creating a thinking environment
12
Q
Which of these are key themes, or components, in the Ten Components of a Thinking Environment (tick all that apply)
a) Past experience
b) IQ
c) Place
d) Information
A
Which of these are key themes, or components, in the Ten Components of a Thinking Environment (tick all that apply)
c) Place
13
Q
Which of these are key themes in the Ten Components of a Thinking Environment (tick all that apply)
a) Thinking, Time, Boundaries
b) Space to self-manage
c) Removing Pressure
d) Past Successes
A
Which of these are key themes in the Ten Components of a Thinking Environment (tick all that apply)
a) Thinking, Time, Boundaries
b) Space to self-manage
14
Q
Which model’s “Paradoxical Theory of Change” states that the more you try to actively change yourself to be something that you are not then the more you stay the same and it is only when you stop trying to force yourself to change and allow yourself to grow and develop naturally that you change.
a) Gestalt
b) Kline’s Thinking Environment
c) NLP
d) CBC
A
Which model’s “Paradoxical Theory of Change” states that the more you try to actively change yourself to be something that you are not then the more you stay the same and it is only when you stop trying to force yourself to change and allow yourself to grow and develop naturally that you change.
a) Gestalt
15
Q
When giving feedback, what should you do?
a) Provide it for your benefit as well as theirs
b) Be specific
c) State the feedback was given to you from others
d) Deliver it the way you want to
A
When giving feedback, what should you do?
b) Be specific
16
Q
Which of the following are core principles of NLP? (tick all that apply)
a) The map is not the territory
b) People have all the resources they need
c) Listen with Empathy
d) The little agenda fulfils the big agenda
A
Which of the following are core principles of NLP? (tick all that apply)
a) The map is not the territory
17
Q
Which model has the following operating principles:- You cannot NOT communicate – we are always communicating; the meaning of your communication is the response you get and underlying every behaviour is a positive intention – original intentions are positive
a) CBC
b) Gestalt
c) Kline’s Thinking Environment
d) NLP
A
Which model has the following operating principles:- You cannot NOT communicate – we are always communicating; the meaning of your communication is the response you get and underlying every behaviour is a positive intention – original intentions are positive?
d) NLP
18
Q
What are the elements of the NLP Meta model? (tick all that apply)
a) Generalisations
b) Distortions
c) Deletions
d) Adaptions
A
What are the elements of the NLP Meta model? (tick all that apply)
b) Distortions
c) Deletions
d) Adaptions
19
Q
In the Co-Active framework what is the primary reasons for a coach being “Curious” (tick all that apply)
a) To help the coachee seek out meaning
b) To give the coach a full, clear and compressive picture of the coachees situation, uncover insights and enable coachee learning
c) To help the coachee’ s discovery and problem solving
d) To help the coach’s discovery and problem solving
A
In the Co-Active framework what is the primary reasons for a coach being “Curious” (tick all that apply)
a) To help the coachee seek out meaning
20
Q
Which of these models emphasise the importance of being able to “dance in the moment” or “remain in the here and now” (tick all that apply)
a) Solutions Focused coaching
b) Gestalt
c) CBC
d) Co-Active coaching
A
Which of these models emphasise the importance of being able to “dance in the moment” or “remain in the here and now” (tick all that apply)
b) Gestalt
d) Co-Active coaching
21
Q
Which of the following most accurately describes best practice feedback for performance improvement?
a) It focuses on knowledge, skills, attitudes and behaviours, and benefits the receiver
b) It is specific, focuses on behaviours, owned - first hand, benefits receiver
c) It focuses on something that someone else has asked you to share with the receiver, is beneficial to the receiver and will improve their performance
d) It covers a range of areas, focuses on attitudes, owned - first hand, benefits the receiver
A
Which of the following most accurately describes best practice feedback for performance improvement?
b) It is specific, focuses on behaviours, owned - first hand, benefits receiver
22
Q
Amina is sent by her line manager for coaching. During the chemistry session you find out that they do not want coaching or need coaching at all as have the confidence but not the competence. You realise they may actually need a mentor. What do you do?
a) Become their Mentor
b) Coach them anyway – you know it will help
c) Explore with their Line Manager and Amina the need for a Mentor
d) Tell them to find a Mentor
A
Amina is sent by her line manager for coaching. During the chemistry session you find out that they do not want coaching or need coaching at all as have the confidence but not the competence. You realise they may actually need a mentor. What do you do?
c) Explore with their Line Manager and Amina the need for a Mentor
23
Q
How would you define coaching?
a) Coaching is about offering independent, specialist advice and direction
b) Coaching is about treating challenges and symptoms relating to mental health and emotions
c) Coaching is about supporting an individual to find a way forward, taking ownership and/or overcome problems which may be impacting their performance
d) Coaching is about exploring past traumas and helping your coachee come to terms with what happened
A
How would you define coaching?
c) Coaching is about supporting an individual to find a way forward, taking ownership and/or overcome problems which may be impacting performance.
24
Q
What are the differences between coaching and counselling?
a) Coaching enables you to cope and Counselling helps you to take action
b) Coaching is about working in the past and Counselling is about problem solving skills
c) Coaching is a longer-term intervention and Counselling considered short term
d) Coaching helps you take action and Counselling enables you to cope
A
What are the differences between coaching and counselling?
d) Coaching helps you take action and Counselling enables you to cope
25
What data can you keep about your clients
a) None it is against the rules of GDPR
b) Any data that the organisation wants you to keep as a commissioning stakeholder
c) The minimum amount of relevant, anonymised data held for a time limited period and in a secure environment
d) Any information that is given to you by the client in a coaching session for as long as you are their coach
What data can you keep about your clients?
c) The minimum amount of relevant, anonymised data held for a time limited period and in a secure environment
26
Which of the following is not explicitly covered (as a section) by either the Global Code of Ethics (GCOE) or the ICF Code of Ethics?
a) Inappropriate interactions
b) Conflicts of interest
c) Safeguarding
d) Contracting
Which of the following is not explicitly covered (as a section) by either the Global Code of Ethics (GCOE) or the ICF Code of Ethics?
c) Safeguarding
27
Wei Jeng comes to you for coaching about getting that promotion she feels she deserves. She has recently joined a SME in a more junior position after returning to work following the birth of her two children. Before her maternity she was a successful senior manager working for a big multi-national engineering company managing a team of 50 people across the world. Recognising her skills may be out of date she has come to you to brush up her knowledge. What coaching approaches might you take with Wei Jeng?
a) GROW
b) Gestalt
c) Kline’s Thinking Environment
d) Solutions Focus
Wei Jeng comes to you for coaching about getting that promotion she feels she deserves. She has recently joined a SME in a more junior position after returning to work following the birth of her two children. Before her maternity she was a successful senior manager working for a big multi-national engineering company managing a team of 50 people across the world. Recognising her skills may be out of date she has come to you to brush up her knowledge. What coaching approaches might you take with Wei Jeng?
a) GROW
c) Solutions Focused
28
Wei Jeng comes to you for coaching about getting that promotion she feels she deserves. She has recently joined a SME in a more junior position after returning to work following the birth of her two children. Before her maternity she was a successful senior manager working for a big multi-national engineering company managing a team of 50 people across the world. Recognising her skills may be out of date she has come to you to brush up her knowledge. During the second session Wei Jeng tells you about the relationships she has with her own manager and the Senior Management Team which she describes as mainly strained and difficult. How can you approach this?
a) Look at Communications or Assertive skills coaching with Wei Jeng
b) Look at identifying previous good working relationships and look at how they can help here
c) Look at the organisational climate and help Wei Jeng accept that is just how we do things round here
d) Look at how to help them cope with the current situation
Wei Jeng comes to you for coaching about getting that promotion she feels she deserves. She has recently joined a SME in a more junior position after returning to work following the birth of her two children. Before her maternity she was a successful senior manager working for a big multi-national engineering company managing a team of 50 people across the world. Recognising her skills may be out of date she has come to you to brush up her knowledge. During the second session Wei Jeng tells you about the relationships she has with her own manager and the Senior Management Team which she describes as mainly strained and difficult. How can you approach this?
b) Look at identifying previous good working relationships and look at how they can help here
d) Look at how to help them cope with the current situation
29
Wei Jeng comes to you for coaching about getting that promotion she feels she deserves. She has recently joined a SME in a more junior position after returning to work following the birth of her two children. Before her maternity she was a successful senior manager working for a big multi-national engineering company managing a team of 50 people across the world. Recognising her skills may be out of date she has come to you to brush up her knowledge. During the third session Wei Jeng commented that she sometimes feels like she is being dismissed and ignored. She proceeds to give some examples of where she is regularly undermined by her line manager, contradicted in public and her opinions are totally ignored (but listened to when other members of the team repeat them) and expected to act as secretary and make the tea/coffee at team meetings
a) Coach Wei Jeng to make sure her voice is heard
b) Take it to your supervision session and discuss
c) You have a Duty of Care/Responsibility; if you think Wei Jeng is being discriminated against to flag it up through Wei Jeng’s organisations EDI or Safeguarding policy route
d) Look at how to help them cope with the current situation
Wei Jeng comes to you for coaching about getting that promotion she feels she deserves. She has recently joined a SME in a more junior position after returning to work following the birth of her two children. Before her maternity she was a successful senior manager working for a big multi-national engineering company managing a team of 50 people across the world. Recognising her skills may be out of date she has come to you to brush up her knowledge. During the third session Wei Jeng commented that she sometimes feels like she is being dismissed and ignored. She proceeds to give some examples of where she is regularly undermined by her line manager, contradicted in public and her opinions are totally ignored (but listened to when other members of the team repeat them) and expected to act as secretary and make the tea/coffee at team meetings
b) Take it to your supervision session and discuss
c) You have a Duty of Care/Responsibility; if you think Wei Jeng is being discriminated against to flag it up through Wei Jeng’s organisations EDI or Safeguarding policy route
30
Which of these best describes the STRATEGIC stage of building a coaching culture, according to Clutterbuck and Megginson?
a) A plan linking coaching, business aims, and values
b) Some co-ordinated coaching activities to support certain business outcomes
c) An integral part of ways of working across the organisation. Senior role modelling
d) Ad hoc uncoordinated activity, minimal senior engagement
Which of these best describes the STRATEGIC stage of building a coaching culture, according to Clutterbuck and Megginson?
a) A plan linking coaching, business aims, and values
31
Which of the following statements are correct?
a) A coach should establish clear boundaries and expectations that
promote an environment of trust and confidentiality
b)The coach is not associated with helping the coachee find their own
solutions to their own challenges
c. A coach needs to be present, listen and be non-judgemental
d. It is the role of a coach to offer advice based on their experience
Which of the following statements are correct?
a) That’s right, setting clear boundaries and expectations as part contracting
helps to develop the relationship and build trust. They also need to be
excellent at listening, remaining fully present and trying to be free from bias or
judgement
32
What statement best reflects the definition of ‘Humanism’ when considering
learning theory?
a. Learning takes place through the interaction with others in a social
context. It can include observation of others
b. Learning is a self-actualising process. Focusing on emotions and feelings
as well as and cognitive needs.
c. Learners construct meaning from understanding, knowledge through
experiences and through reflection.
d. Stimulus in a learner’s external environments can bring about a change
in behaviour through training and education.
What statement best reflects the definition of ‘Humanism’ when considering
learning theory?
b. Learning is a self-actualising process. Focusing on emotions and feelings
as well as and cognitive needs. Correct! Humanistic Learning Theory,
often called Humanism, focuses on the specific human capabilities including
creativity, personal growth, and choice.
33
Coaching and mentoring share some similarities: select the description which
can relate to both helping roles
a. Support the development for the coachee/mentee
b. Require some previous experience of the client’s problem
c. Are contracted formally
d. Are long-term relationships
Coaching and mentoring share some similarities: select the description which
can relate to both helping roles
a. Support the development for the coachee/mentee Yes, they are both
developmental helping roles, in service of the coachee/mentee. They do not
always require a formal contract and there are variations in terms of how long
the relationship lasts. Coaches do not tend to have previous experience of the
client’s problem.
34
Gibb’s Reflective Cycle encourages individuals to reflect through a series of
stages. Which answer identifies all stages of the model?
a. What happened, So what, what next?
b. Description, Feelings, Evaluation, Analysis, Conclusion, Action Plan
c. Account, Description, Feelings, Evaluation, Synthesis, Action Plan
d. Description, Evaluation, Analysis, Conclusion, Action Plan
Gibb’s Reflective Cycle encourages individuals to reflect through a series of
stages. Which answer identifies all stages of the model?
b. Description, Feelings, Evaluation, Analysis, Conclusion, Action Plan
Correct! Gibb’s Reflective Cycle takes individuals through a 6-stage cycle,
which includes these stages
35
Which of the following is a domain as part of Rock’s (2008) SCARF model on
social interaction?
a. Relationships
b. Success
c. Clarity
d. Autonomy
Which of the following is a domain as part of Rock’s (2008) SCARF model on
social interaction?
d. Autonomy
The SCARF model involves five domains of human social experience: status, certainty, autonomy, relatedness, and fairness.
36
A PESTLE analysis is
a. A feedback mechanism for clients
b. A process for narrowing your thinking on a topic
c. A model used specifically for contracting with new coachees
d. A framework to analyse the key factors influencing an organisation
from the outside
A PESTLE analysis is
d. A framework to analyse the key factors influencing an organisation
from the outside That’s right, a PESTLE stands for Political, Economic,
Sociological, Technological, Legal and Environmental
37
Kolb’s Learning Cycle contains four key components, select the correct answer
below.
Active experimentation, Deliberate practice, Reflective observation,
Abstract Conceptualisation
b. Active experimentation, Concrete experience, Reflective observation,
Abstract Conceptualisation
c. Safe experimentation, Concrete experience, Reflective observation,
Abstract Conceptualisation
d. Active experimentation, Concrete experience, Reflective evaluation,
Abstract Conceptualisation
Kolb’s Learning Cycle contains four key components, select the correct answer
below.
b. Active experimentation, Concrete experience, Reflective observation,
Abstract Conceptualisation
38
When using the Johari window, what type of activity could best support your
‘known self’?
a. Feedback from a range of people
b. Support and Challenge from managers
c. Risk Taking
d. Denial
When using the Johari window, what type of activity could best support your
‘known self’?
a. Feedback from a range of people Correct! By gathering feedback
from a range of people, you can reduce your ‘Blind Self’ and increase your
‘known self’
39
Which of the following is not explicitly covered (as a section) by either the
Global Code of Ethics (GCOE) or the ICF Code of Ethics?
a. Contracting
b. Inappropriate interactions
c. Safeguarding
d. Conflicts of interest
Which of the following is not explicitly covered (as a section) by either the
Global Code of Ethics (GCOE) or the ICF Code of Ethics?
c. Safeguarding
40
What does GDPR stand for?
a. General Data Protection Regulation
b. General Detailed Protection Rules
c. General Data Principles Register
d. Government Data Protection Rules
What does GDPR stand for?
a. General Data Protection Regulation Correct! While most people refer
to as an abbreviation, it is always helpful to know what it stands for
41
What are Mehrabian’s percentage splits of communication for spoken words,
voice/tone, body language?
a. 17% spoken words, 28% voice/tone, 55% body language
b. 7% spoken words, 55% spoken words, 38% body language
c. 7% spoken words, 38% voice/tone, 55% body language
d. 55% spoken words, 38% voice/tone, 7% body language
What are Mehrabian’s percentage splits of communication for spoken words,
voice/tone, body language?
c. 7% spoken words, 38% voice/tone, 55% body language
42
Transactional Analysis (TA) considers 3 ego states, these are
a. Parent, Adult, Child
b. Skills, Knowledge, Behaviours
c. I’m ok, you are ok, we are all ok
d. Think, plan, do
Transactional Analysis (TA) considers 3 ego states, these are
a. Parent, Adult, Child
Yes, these are the three ego states developed by Eric Berne within the field of
Transactional Analysis
43
The Amygdala, situated in the brain, can be described as
a. Important for voluntary movement, expressive language and for
managing higher level executive functions.
b. Playing an essential role in passing messages between your spinal cord
and brain, and is also essential for regulating your cardiovascular and
respiratory systems.
c. Responsible for several functions including motor skills such as balance,
coordination, and posture
d. A roughly almond-shaped mass of grey matter inside each cerebral
hemisphere, involved with the experiencing of emotions.
The Amygdala, situated in the brain, can be described as
d. A roughly almond-shaped mass of grey matter inside each cerebral
hemisphere, involved with the experiencing of emotions.
Correct, The Amygdala is a ganglion of the limbic system adjoining the
temporal lobe of the brain and involved in emotions of fear,
pleasure and aggression
44
What does GROW stand for in John Whitmore’s coaching model?
a. Growth, Recognition, Organisation, Will
b. Goal, Reality, Options, Will
c. Goal, Reality, Organisation, Will
d. Growth, Reality, Options, Will
What does GROW stand for in John Whitmore’s coaching model?
b. Goal, Reality, Options, Will
45
What two factors are used as part of Timothy Gallwey’s performance formula?
a. Skills + knowledge
b. Potential - Interference
c. Mindset + Capability
d. Results - costs
What two factors are used as part of Timothy Gallwey’s performance formula?
b. Potential - Interference Correct! Timothy Gallwey developed this performance model which is
expressed as performance = potential - interference
46
The ladder of inference focuses primarily on
a. Beliefs
b. Listening
c. Communication
d. Behaviours
The ladder of inference focuses primarily on
a. Beliefs - That’s right, the Ladder of Inference, developed by Chris Argyris, focuses on
beliefs. Chris Argyris stated, "ladder of inference," -- a common mental
pathway of increasing abstraction, often leading to misguided beliefs:
47
What do EMCC, AC and ICF stand for?
a. European Mentoring Coaching Council, Association of Coaching,
International Coaching Foundation
b. European Mentoring and Coaching Council, Association for Coaching,
International Coaching Federation
c. Executive Mentoring Coaching Corporation, Association for Coaching,
Internal Coaching Federation
d. Executive Mentoring Coaching Council, Association of Coaching,
Internal Coaching federation
What do EMCC, AC and ICF stand for?
The correct answer is:
European Mentoring and Coaching Council, Association for Coaching,
International Coaching Federation
48
Please read the brief case study statement provided. You will then be
required to answer the three (questions 20 – 22) multiple-choice questions
which relate to this case study.
You are coaching Abigail for the first time. Abigail has just started a new role as a
Marketing Officer for a retail company. Abigail shares with you that she would like
to use the 3 coaching sessions to develop her confidence in work
situations, manage her time better and to learn how to use a new software
package.
During the session Abigail describes various relationships, she has with her line
manager and her peers, commenting that she sometimes feels like she is
being told off, like when she was at school. She describes some examples and how
it makes her feel at the time and after the event.
In response to Abigail sharing the areas she would like to develop through
coaching. Which response would you choose?
a. Explain that while these could be considered throughout the
coaching, some topics may require Abigail to seek support from
others, particularly where actions/developments require
technical expertise and support
b. Refer her back to her line manager
c. Explain that you will devise a plan for the three sessions, detailing the
order in which you will address these areas for development
d. Explain that you will be able to work through all three of these so that she
is competent
Please read the brief case study statement provided. You will then be
required to answer the three (questions 20 – 22) multiple-choice questions
which relate to this case study.
You are coaching Abigail for the first time. Abigail has just started a new role as a
Marketing Officer for a retail company. Abigail shares with you that she would like
to use the 3 coaching sessions to develop her confidence in work
situations, manage her time better and to learn how to use a new software
package.
During the session Abigail describes various relationships, she has with her line
manager and her peers, commenting that she sometimes feels like she is
being told off, like when she was at school. She describes some examples and how
it makes her feel at the time and after the event.
In response to Abigail sharing the areas she would like to develop through
coaching. Which response would you choose?
The correct answer is:
Explain that while these could be considered throughout the coaching, some
topics may require Abigail to seek support from others, particularly where
actions/developments require technical expertise and support
That’s right, it seems that Abigail has gone some areas of development where
coaching could be extremely useful. With regards to competence in using the
software package, while coaching could support her decision making in how to
approach receiving support and her role in that, she may benefit from getting
technical support and expertise from a relevant colleague or through training.
49
In response to Abigail describing workplace relationships, you offer her the
opportunity to understand about Transactional Analysis (TA), which she
accepts. You chose to suggest this because:
Case study reminder:
You are coaching Abigail for the first time. Abigail has just started a new role as a
Marketing Officer for a retail company. Abigail shares with you that she would like
to use the 3 coaching sessions to develop her confidence in work
situations, manage her time better and to learn how to use a new software
package.
During the session Abigail describes various relationships, she has with her line
manager and her peers, commenting that she sometimes feels like she is
being told off, like when she was at school. She describes some examples and how
it makes her feel at the time and after the event.
a. Transactional Analysis (TA) is a reflective model which
will support Abigail in collecting her thoughts and insights, seek
alternative perspectives and then write up an action plan
b. Transactional Analysis considers 3 ego states, and different types of
transactions that can occur between these ego states. You feel this could
help Abigail to relate these to her experiences and to consider how she
could promote more helpful and constructive relationships.
c. Transactional Analysis (TA) focuses on goal setting strategies with our
colleagues and this will enable Abigail to write SMART targets on how to
work together.
d. Transactional Analysis (TA) is a workplace specific model which can
support new colleagues to review the relationships they have with Peers,
Assigned managers and Clients
In response to Abigail describing workplace relationships, you offer her the
opportunity to understand about Transactional Analysis (TA), which she
accepts. You chose to suggest this because:
Case study reminder:
You are coaching Abigail for the first time. Abigail has just started a new role as a
Marketing Officer for a retail company. Abigail shares with you that she would like
to use the 3 coaching sessions to develop her confidence in work
situations, manage her time better and to learn how to use a new software
package.
During the session Abigail describes various relationships, she has with her line
manager and her peers, commenting that she sometimes feels like she is
being told off, like when she was at school. She describes some examples and how
it makes her feel at the time and after the event.
Transactional Analysis considers 3 ego states, and different types of
transactions that can occur between these ego states. You feel this could help Abigail to relate these to her experiences and to consider how she could promote more helpful and constructive relationships. Absolutely! Transactional Analysis (TA) considers the Parent, Adult and Child
ego states and every transaction we have with someone includes a stimulus
and a response. Understanding ego-states can help us to consider the nature
of our transactions with people and how to make them more effective.
50
You notice that Abigail is an extremely reflective individual and that she has
naturally described a number of experiences at work and her associated
feelings. You decide to...
Case Study Reminder:
You are coaching Abigail for the first time. Abigail has just started a new role as a
Marketing Officer for a retail company. Abigail shares with you that she would like
to use the 3 coaching sessions to develop her confidence in work
situations, manage her time better and to learn how to use a new software
package.
During the session Abigail describes various relationships, she has with her line
manager and her peers, commenting that she sometimes feels like she is
being told off, like when she was at school. She describes some examples and how
it makes her feel at the time and after the event.
a. Offer to share with her, Gallwey’s performance equation as it will be
helpful as a reflective model
b. Tell her to write up an action plan and bring it to the next session
c. Offer to share with her, Gibb’s reflective model to support with her
reflections
d. Comfort Abigail and explain that everything will get better with time
51
Which the following theories includes 'Concrete
Experience' and 'Abstract Conceptualisation'?
A. Kolb
B. Gibbs
C. Schon
D. Kline
Which the following theories includes 'Concrete
Experience' and 'Abstract Conceptualisation'?
A. Kolb
B. Gibbs
C. Schon
D. Kline
52
Which of the following is not considered to be a
core competency of coaching?
A. Empathising
B. Listening
C. Questioning
D. Directing
Which of the following is not considered to be a
core competency of coaching?
A. Empathising
53
The difference between coaching and training
can best be described as:
A. training assesses skills as opposed to
coaching which assesses knowledge
B. training deals with knowledge deficits while
coaching imparts skills
C. training is transferring knowledge while
coaching is about enhancing knowledge or
skills
D. training is always in a group whereas
coaching takes place one-to-one
The difference between coaching and training
can best be described as:
c) training is transferring knowledge while
coaching is about enhancing knowledge or
skills
54
The 3 main areas of neuroscience are:
A. humanistic, lateral and influential
B. clinical, psychoanalytic and dynamic
C. psychological, behavioural and systems
D. behavioural, cognitive and clinical
The 3 main areas of neuroscience are:
D. behavioural, cognitive and clinical
55
Who created the term emotional intelligence in 1990?
A. Peter Salavoy & Dan Goleman
B. Dan Coleman & David McClelland
C. Peter Salavoy & John Mayer
D. John Mayer & Dan Coleman
Who created the term emotional intelligence in 1990?
C. Peter Salavoy & John Mayer
56
A hierarchical organisational culture is best described
as one in which:
A. employees are encouraged to take risks with an
emphasis on creativity and freedom
B. employees are action-oriented and things get
done quickly and efficiently
C. employees see themselves as one big family with
leaders focusing on mentorship
D. levels and structures are clearly defined with
top-down control that guides business practices
A hierarchical organisational culture is best described
as one in which:
D. levels and structures are clearly defined with
top-down control that guides business practices
57
The best definition of active listening is:
A. making a conscious effort to hear not only the
words that another person is saying but, more
importantly, the complete message being
communicated
B. repeating everything back to the person, item by
item, so you are checking that you have correctly
heard what is being said
C. not reacting to what the person is saying and not
asking questions to allow the person to say
everything they need to without interruption
D. ensuring that there is no noise or interruptions so
you are able to concentrate on everything that is
being said and can act appropriately on it
The best definition of active listening is:
A. making a conscious effort to hear not only the
words that another person is saying but, more
importantly, the complete message being
communicated
58
Which of the following models or theories
concentrates mainly on self-awareness in the
present?
A. Gestalt psychology
B. Positive psychology
C. Schon: reflection in action, reflection on
action
D. Performance coaching
Which of the following models or theories
concentrates mainly on self-awareness in the
present?
A. Gestalt psychology
59
The overall aim of inclusion in the workplace is
to:
A. ensure that any new starter to the
organisation is able to meet all of the
requirements for the role. If they fail their
probationary period this will be solely due to
ability and not other factors
B. embrace all people irrespective of race,
gender, disability, medical or other need.
It is about giving equal access and
opportunities and eliminating
discrimination and intolerance
C. ensure that there is equal representation of
each ethnic group within the workplace and
that this is in line with the wider
demographics of the workplace and where
it is located
D. seek to ensure that any workers with
disabilities are able to work effectively and
attain any efficiency targets in line with
other workers who are not disabled
The overall aim of inclusion in the workplace is
to:
B. embrace all people irrespective of race,
gender, disability, medical or other need.
It is about giving equal access and
opportunities and eliminating
discrimination and intolerance
60
Which of the following lists the 4 main types of
personality theories?
A. Psychological theory, personality theory, human
theory and social-etiquette theories
B. Psychoanalytic theory, trait theory, humanistic
theory and social-cognitive theories
C. Psychological theory, behavioural theory,
hedanistic theory and social-awareness theories
D. Psychoanalytic theory, framework theory,
humanistic theory and socio-economic theories
Which of the following lists the 4 main types of
personality theories?
B. Psychoanalytic theory, trait theory, humanistic
theory and social-cognitive theories
61
Which of the following best describes hygiene factors
as laid out by Herzberg?
A. Hygiene factors relate to how hygienic the
workplace is. People cannot be expected to work
in an unhygienic workplace and this will have a
detrimental effect on their productivity
B. Hygiene factors are identified as items that are
associated with job dissatisfaction and once
addressed lead to an immediate and sustained
long-term motivation
C. Hygiene factors are associated with job
dissatisfaction charactistics that when adequately
addressed do not additionally motivate the person
D. Hygiene factors are items that have been
identified as key motivators to an individual and if
removed will immediately result in a loss of
motivation and productivity
Which of the following best describes hygiene factors
as laid out by Herzberg?
C. Hygiene factors are associated with job
dissatisfaction charactistics that when adequately
addressed do not additionally motivate the person
62
Which of the following is a recognised form of
organisational culture?
A. Team culture
B. Clan culture
C. Values culture
D. Attention to detail culture
Which of the following is a recognised form of
organisational culture?
B. Clan culture
63
Which of the following could best be described
as being the opposite of autocratic leadership
style?
A. Affiliate
B. Democratic
C. Coaching
D. Laissez-Faire
Which of the following could best be described
as being the opposite of autocratic leadership
style?
D. Laissez-Faire
64
Which of these examples is an indirect impact of
assessment?
A. The regular coaching of a manager to
address their autocratic syle and to allow
more involvement and engagement by their
team
B. The coaching of the team to improve
customer engagement and resolve their
issues in a timely and cost-effective manner
C. The regular coaching support of staff to
ensure they feel valued with a desire to
reduce absenteeism, improve attrition and
team morale
D. The irregular coaching of staff to address
individual poor performance as and when it
occurs and in whatever specialism is needed
Which of these examples is an indirect impact of
assessment?
C. The regular coaching support of staff to
ensure they feel valued with a desire to
reduce absenteeism, improve attrition and
team morale
65
Which of the following is not good coaching
protocol?
```
A. Sharing results of the coaching with the
team
B. Building mutual trust and rapport
C. Getting to really know the coachee
D. Creating clear objectives and goals
```
Which of the following is not good coaching
protocol?
A. Sharing results of the coaching with the
team
66
Emotional intelligence can best be described as:
A. fully appreciating one's own emotions in all
situations and roles so you can better understand
the reasons for your actions with team members
and colleagues
B. having the ability to recognise, understand and
manage the emotions of ourselves and those
around us
C. understanding the emotions and behaviours of
others so one can make a better judgement of
their actions
D. having the skills to appreciate the culture of the
organisation and which types of people would be
best suited to work within defined projects
Emotional intelligence can best be described as:
B. having the ability to recognise, understand and
manage the emotions of ourselves and those
around us
67
Which of the following is most applicable to a code of
conduct in the coaching process?
A. The code sets out a legally binding framework for
both the coach and the coachee that forms the
basis of how disputes should be resolved
B. That any code of ethics annexes should not sit
outside of the global code of ethics for coaches as
it could result in a lack of integrity
C. The code sets the expectation of best practice in
coaching, mentoring and supervision to promote
the development of professional excellence
D. The code does not need to deal with any client
relationships as these are deemed one step
outside of the coach-client relationship
Which of the following is most applicable to a code of
conduct in the coaching process?
C. The code sets the expectation of best practice in
coaching, mentoring and supervision to promote
the development of professional excellence
68
Which of the following job roles would a Type A
personality type best be suited to?
A. Army leader
B. Nurse
C. Design manager
D. Teacher
Which of the following job roles would a Type A
personality type best be suited to?
A. Army leader
69
Storytelling is becoming more widely used in
business as a form of verbal communication. As a
coach, in which of the following situations would
you recommend a coachee is best to use this
format?
A. Securing capital for a new business venture
or start up vision
B. Chairing a meeting on root cause analysis
(RCA)
C. The conclusive meeting at the end of a
long-term project
D. A quarterly review meeting where all KPIs
are assessed
Storytelling is becoming more widely used in
business as a form of verbal communication. As a
coach, in which of the following situations would
you recommend a coachee is best to use this
format?
A. Securing capital for a new business venture
or start up vision
70
The top tier of Maslow's hierachy of needs is:
A. self-actualisation
B. self-dedication
C. esteem needs
D. social awareness needs
The top tier of Maslow's hierachy of needs is:
A. self-actualisation
71
Building effective rapport between a coach and
client has many significant benefits. Which of
these is not a direct, recognised benefit?
```
A. It makes the coachee more receptive to
feedback
B. It develops loyalty between people
C. It makes the coachee more engaged
D. It encourages more interaction with
customers
```
Building effective rapport between a coach and
client has many significant benefits. Which of
these is not a direct, recognised benefit?
D. It encourages more interaction with
customers
72
The definition of diversity in the workplace is:
A. treating everyone the same as individual talent
will come through
B. recognising and valuing that each person is
unique
C. ensuring that ratio of different ethnicities within
the organisation is the same as the national
average
D. actively implementing every employee's ideas and
opinions to maximise business success
The definition of diversity in the workplace is:
B. recognising and valuing that each person is
unique
73
Which one of these is not a stakeholder according to
Stakeholder Theory as laid out by R. Edward Freeman?
A. Communities
B. Customers
C. Suppliers
D. Competitors
Which one of these is not a stakeholder according to
Stakeholder Theory as laid out by R. Edward Freeman?
D. Competitors
74
What does transactional analysis seek to understand?
A. How social transactions are analysed to determine
the ego state of the communicator, as a basis for
understanding behaviour
B. How to analyse group discussions to best
understand the dominant party and whether their
style is persuasive or not
C. How transactions are undertaken and what
analysis can be undertaken to look for increased
profitablity in further negotiations
D. How a transaction is undertaken and facilitated to
the highest mutal benefit of both parties and
therefore ensures further transactions in the future
What does transactional analysis seek to understand?
A. How social transactions are analysed to determine
the ego state of the communicator, as a basis for
understanding behaviour
75
The Safeguarding Vulnerable Groups Act was
introduced in which year?
A. 2013
B. 2006
C. 2005
D. 1998
The Safeguarding Vulnerable Groups Act was
introduced in which year?
B. 2006
76
The third stage of reaching competence in a skill
is:
A. unconscious incompetence
B. conscious incompetence
C. conscious competence
D. unconscious competence
The third stage of reaching competence in a skill
is:
C. conscious competence
77
The best way to increase the power of delivering
intrinsic feedback is to ensure that:
```
A. the line manager is also present
B. the receiver has a positive mindset
C. it is delivered in a quiet area
D. there is a prior understanding that the
meeting will be about feedback
```
The best way to increase the power of delivering
intrinsic feedback is to ensure that:
B. the receiver has a positive mindset
78
Poor leadership and organisational culture is
normally reflected by high:
A. team communication
B. staff attrition
C. productivity
D. staff retention
Poor leadership and organisational culture is
normally reflected by high:
B. staff attrition
79
Which theorist created the reflective cycle theory?
A. Kolb
B. Gibbs
C. Schon
D. Kline
Which theorist created the reflective cycle theory?
B. Gibbs
80
```
The psychological school of behaviourism asserts that behaviours are primarily influenced by:
Environment
Courage
Fear
Ambition
```
The psychological school of behaviourism asserts that behaviours are primarily influenced by:
Environment
81
According to Kolb, how many learning modes are there in the experiential learning cycle?
Three
Four
Five
Two
According to Kolb, how many learning modes are there in the experiential learning cycle?
Four
82
What name does Schon give to the act of thinking about an experience while it is happening?
Reflection on action
Reflection in action
Reflection for action
Reflection of action
What name does Schon give to the act of thinking about an experience while it is happening?
Reflection in action
83
Which field of study examines how biological processes can affect behaviours and decision-making?
Psychology
Physiotherapy
Behaviourism
Neuroscience
Which field of study examines how biological processes can affect behaviours and decision-making?
Neuroscience
84
Which school of thought asserts that a person's development is largely influenced by forgotten evens in early childhood?
Neurolinguistics programming
Psychometry
Gestalt
Psychoanalysis
Which school of thought asserts that a person's development is largely influenced by forgotten evens in early childhood?
Psychoanalysis
85
You are delivering a coaching session with Stefany, a department manager within a busy city centre office. Stefany tells you she is struggling with one of her team members, Beth. During difficult situations, Stefany has observed that Beth often becomes confrontational. Stefany believes that this is because Beth lacks self-confidence; her instinctive reaction is to become defensive rather than to discuss the situation calmly and objectively.
Stefany wants to get better at handling her own emotions as she recognises that her natural instinct is always to fight back. This is creating an uncomfortable environment for everybody and is beginning to have a negative impact on team performance.
You determine that Stefany is at the 'emotional perception' stage within Salovey and Mayer's theory of emotional intelligence (1990). Which stage is likely to come next for Stefany?
Managing emotions
Facilitation of thinking
Conquering emotions
Conflict avoidance
You are delivering a coaching session with Stefany, a department manager within a busy city centre office. Stefany tells you she is struggling with one of her team members, Beth. During difficult situations, Stefany has observed that Beth often becomes confrontational. Stefany believes that this is because Beth lacks self-confidence; her instinctive reaction is to become defensive rather than to discuss the situation calmly and objectively.
Stefany wants to get better at handling her own emotions as she recognises that her natural instinct is always to fight back. This is creating an uncomfortable environment for everybody and is beginning to have a negative impact on team performance.
You determine that Stefany is at the 'emotional perception' stage within Salovey and Mayer's theory of emotional intelligence (1990). Which stage is likely to come next for Stefany?
Facilitation of thinking
86
You are delivering a coaching session with Stefany, a department manager within a busy city centre office. Stefany tells you she is struggling with one of her team members, Beth. During difficult situations, Stefany has observed that Beth often becomes confrontational. Stefany believes that this is because Beth lacks self-confidence; her instinctive reaction is to become defensive rather than to discuss the situation calmly and objectively.
Stefany wants to get better at handling her own emotions as she recognises that her natural instinct is always to fight back. This is creating an uncomfortable environment for everybody and is beginning to have a negative impact on team performance.
Which stage of Salovey and Mayer's model examines the transition from one emotion to another?
Managing emotions
Facilitation of thinking
Understanding emotions
Emotional perception
You are delivering a coaching session with Stefany, a department manager within a busy city centre office. Stefany tells you she is struggling with one of her team members, Beth. During difficult situations, Stefany has observed that Beth often becomes confrontational. Stefany believes that this is because Beth lacks self-confidence; her instinctive reaction is to become defensive rather than to discuss the situation calmly and objectively.
Stefany wants to get better at handling her own emotions as she recognises that her natural instinct is always to fight back. This is creating an uncomfortable environment for everybody and is beginning to have a negative impact on team performance.
Which stage of Salovey and Mayer's model examines the transition from one emotion to another?
Understanding Emotions
87
You are delivering a coaching session with Stefany, a department manager within a busy city centre office, Stefany tells you she is struggling with one of her team members, Beth. During difficult situations, Stefany has observed that Beth often becomes confrontational. Stefany believes that this is because Beth lacks self-confidence, her instinctive reactions is to become defensive rather than discuss the situation calmly and objectively.
Stefany wants to get better at handling her own emotions as she recognises that her natural instinct is always to fight back. This is creating an uncomfortable environment for everybody and is beginning to have a negative impact on team performance.
Stefany wants to help Beth develop her emotional self-control. Which of Goleman's emotional intelligence quadrants should she focus on?
Self Awareness
Social Awareness
Self management
Relationship management
You are delivering a coaching session with Stefany, a department manager within a busy city centre office, Stefany tells you she is struggling with one of her team members, Beth. During difficult situations, Stefany has observed that Beth often becomes confrontational. Stefany believes that this is because Beth lacks self-confidence, her instinctive reactions is to become defensive rather than discuss the situation calmly and objectively.
Stefany wants to get better at handling her own emotions as she recognises that her natural instinct is always to fight back. This is creating an uncomfortable environment for everybody and is beginning to have a negative impact on team performance.
Stefany wants to help Beth develop her emotional self-control. Which of Goleman's emotional intelligence quadrants should she focus on?
Self management
88
According to Herzberg's two-factor theory, what term is used to describe factors that can cause dissatisfaction in the workplace?
Hygiene factors
Motivators
Reward factors
Sterility factors
According to Herzberg's two-factor theory, what term is used to describe factors that can cause dissatisfaction in the workplace?
Hygiene Factors
89
Sometimes people will seek out solutions to problems which corroborate their existing values or beliefs. What name is given to this?
Cognitive dissonance
Confirmation bias
Conscious bias
Framing effect
Sometimes people will seek out solutions to problems which corroborate their existing values or beliefs. What name is given to this?
Confirmation bias
90
Which of the following is typically true of people who are considered to be introverted?
They are task-oriented but lack creativity
Their brains tend to produce less dopamine than people who are extroverted
They need support and encouragement to become extroverted
They often need to spend time alone to process and recharge after socialising
Which of the following is typically true of people who are considered to be introverted?
They often need to spend time alone to process and recharge after socialising
91
What is meant by affinity bias?
Holding two opposing views or opinions at the same time
Empathising with people who do good things
Favouring people who we feel are similar to ourselves
Disliking people who we feel are similar to ourselves
What is meant by affinity bias?
Favouring people who we feel are similar to ourselves
92
A hierarchical organisation structure is best described as one in which:
Employees are encouraged to take risks with an emphasis on creativity and freedom
Employees are action-orientated and things get done quickly and efficiently
Employees see themselves as one big family with leaders focusing on mentorship
Levels and structures are clearly defined with top down control that guides business practices
A hierarchical organisation structure is best described as one in which:
Levels and structures are clearly defined with top down control that guides business practices
93
Which of the following leadership styles is considered the opposite of laissez-faire?
Democratic
Autocratic
Affiliative
Directive
Which of the following leadership styles is considered the opposite of laissez-faire?
Autocratic
94
According to theory of situational leadership, delegation is which of the following?
High in support, low in direction
High in support, high in direction
Low in support, low in direction
Low in support, high in direction
According to theory of situational leadership, delegation is which of the following?
Low in support, high in direction
95
According to Edgar Schein's model of organisational culture, which of the following would be an artefact?
Employee attitudes
Accepted norms
Company dress code
Creativity and innovation
According to Edgar Schein's model of organisational culture, which of the following would be an artefact?
Company dress code
96
Which of the following would be a relevant question to ask during the 'W' stage of the GROW model?
How committed are you to taking this course of action?
What alternatives are you available to you?
Where can you go to find out more information?
What have you already tried?
Which of the following would be a relevant question to ask during the 'W' stage of the GROW model?
How committed are you to taking this course of action?
97
Within the context of coaching, what is meant by 'unconditional positive regard'?
Always providing positive feedback to coachees, despite the circumstances
Reinforcing and encouraging a positive outlook from coachees
The ability to support a coachee without judgement or bias
The ability of a coach to stay positive during difficult situations
in the context of coaching, what is meant by 'unconditional positive regard'?
The ability to support a coachee without judgement or bias
98
Which coaching model uses a scale to help coachees understand how close they are to achieving a specific goal?
SMART
STEPPPA
GENUIS
OSKAR
Which coaching model uses a scale to help coachees understand how close they are to achieving a specific goal?
OSKAR
99
What is a coachee encouraged to do during the 'D' stage of the ABCDE coaching model?
Challenge their own beliefs
Reflect on the behaviours of others
Consider an event which is causing them stress
Replace irrational thoughts with more positive thoughts
What is a coachee encouraged to do during the 'D' stage of the ABCDE coaching model?
Challenge their own beliefs
100
The Gestalt model of coaching focuses on
Past
Present
Future
Hypothetical
The Gestalt model of coaching focuses on
Present
101
You have been asked to observe a coaching session being carried out by Bao, an aspiring manager in your company's Young Leaders programme, Bao's line manager has asked you to give some honest feedback following the session so that he can develop his coaching skills.
Bao's coachee, Liz, has a medical condition which means it takes her longer than usual to finish her sentences. You note that Bao struggled to deal with this situation effectively, frequently ending Liz' s sentences for her. It was clear throughout the session that Bao was being overly protective of Liz.
Throughout the session, Bao maintains excellent eye contact and positive body language.
You are attempting to explain different styles of communication to Bao. According to popular theory, more than half of communication is:
Body language
Verbal
Tone of voice
Public Image
You have been asked to observe a coaching session being carried out by Bao, an aspiring manager in your company's Young Leaders programme, Bao's line manager has asked you to give some honest feedback following the session so that he can develop his coaching skills.
Bao's coachee, Liz, has a medical condition which means it takes her longer than usual to finish her sentences. You note that Bao struggled to deal with this situation effectively, frequently ending Liz' s sentences for her. It was clear throughout the session that Bao was being overly protective of Liz.
Throughout the session, Bao maintains excellent eye contact and positive body language.
You are attempting to explain different styles of communication to Bao. According to popular theory, more than half of communication is:
Body language
102
You have been asked to observe a coaching session being carried out by Bao, an aspiring manager in your company's Young Leaders programme, Bao's line manager has asked you to give some honest feedback following the session so that he can develop his coaching skills.
Bao's coachee, Liz, has a medical condition which means it takes her longer than usual to finish her sentences. You note that Bao struggled to deal with this situation effectively, frequently ending Liz' s sentences for her. It was clear throughout the session that Bao was being overly protective of Liz.
Throughout the session, Bao maintains excellent eye contact and positive body language.
You note that in their session that Bao appeared to copy Liz's mannerisms and body language. What is the recognised name for this technique?
Body mapping
Empathetic emulation
Matching and mirroring
Idiosyncratic impersonation
honest feedback following the session so that he can develop his coaching skills.
Bao's coachee, Liz, has a medical condition which means it takes her longer than usual to finish her sentences. You note that Bao struggled to deal with this situation effectively, frequently ending Liz' s sentences for her. It was clear throughout the session that Bao was being overly protective of Liz.
Throughout the session, Bao maintains excellent eye contact and positive body language.
You note that in their session that Bao appeared to copy Liz's mannerisms and body language. What is the recognised name for this technique?
Matching and mirroring
103
You have been asked to observe a coaching session being carried out by Bao, an aspiring manager in your company's Young Leaders programme, Bao's line manager has asked you to give some honest feedback following the session so that he can develop his coaching skills.
Bao's coachee, Liz, has a medical condition which means it takes her longer than usual to finish her sentences. You note that Bao struggled to deal with this situation effectively, frequently ending Liz' s sentences for her. It was clear throughout the session that Bao was being overly protective of Liz.
Throughout the session, Bao maintains excellent eye contact and positive body language.
Despite his positive body language and eye contact, Bao struggles to answer basic questions from Liz. What type of listening is he likely displaying?
Pretend listening
Attentive listening
Ignoring
Empathetic listening
You have been asked to observe a coaching session being carried out by Bao, an aspiring manager in your company's Young Leaders programme, Bao's line manager has asked you to give some honest feedback following the session so that he can develop his coaching skills.
Bao's coachee, Liz, has a medical condition which means it takes her longer than usual to finish her sentences. You note that Bao struggled to deal with this situation effectively, frequently ending Liz' s sentences for her. It was clear throughout the session that Bao was being overly protective of Liz.
Throughout the session, Bao maintains excellent eye contact and positive body language.
Despite his positive body language and eye contact, Bao struggles to answer basic questions from Liz. What type of listening is he likely displaying?
Pretend listening
104
An employee is anxious about an upcoming audit but his colleagues are not aware of this. According to Johari's Window, this is his:
Blind Spot
Unknown area
Hidden area
Known area
An employee is anxious about an upcoming audit but his colleagues are not aware of this. According to Johari's Window, this is his:
Hidden area
105
According to the hierarchy of competence, which stage follows 'conscious competence' ?
Unconscious incompetence
Unconscious competence
Conscious incompetence
None - conscious competence is the final stage
According to the hierarchy of competence, which stage follows 'conscious competence' ?
Unconscious competence
106
What is the main purpose of Johari Window?
To identify ways to engage and motivate individuals through reward and recognition
To help people design organisational policies and strategies to achieve operational excellence
To provide individuals with structured, timely feedback on observed activities
To help people better understand their relationships, both with themselves and with others.
What is the main purpose of Johari Window?
To help people better understand their relationships, both with themselves and with others.
107
Which of the following statements is a coach most likely to make during 'T' stage of the STAR feedback model?
Following your presentation to staff, output has increased by 60%
Last month you were asked to deliver a presentation to staff which was focused on driving production efficiencies
A few months ago we identified the need to improve efficiency in our production team
You delivered the presentation well. It was well-paced and you took time to check your colleague's understanding
Which of the following statements is a coach most likely to make during 'T' stage of the STAR feedback model?
Last month you were asked to deliver a presentation to staff which was focused on driving production efficiencies
108
Which of the following is considered a core competency in coaching?
Self-awareness
Delegation
Charisma
Active Listening
Which of the following is considered a core competency in coaching?
Active Listening
109
Which of the following interventions would be most appropriate for an individual who is struggling with an emotional issue?
Training
Coaching
Mentoring
Counselling
Which of the following interventions would be most appropriate for an individual who is struggling with an emotional issue?
Counselling
110
Which would be the most appropriate intervention to allow a client to find their own solutions to a problem?
Coaching
Consultancy
Training
Mentoring
Which would be the most appropriate intervention to allow a client to find their own solutions to a problem?
Coaching
111
An experienced professional who closely supports and advises a colleague with their long-term career development would be best described as a
Coach
Mentor
Counsellor
Trainer
An experienced professional who closely supports and advises a colleague with their long-term career development would be best described as a
Mentor
112
Which of the following is an underpinning principle of the UK General Data Protection Regulation (UK GDPR)?
Data must be used fairly, lawfully and transparently
Data may be kept up a maximum of 10 years
Data must be kept for a minimum of 10 years
Data must be destroyed immediately after use
Which of the following is an underpinning principle of the UK General Data Protection Regulation (UK GDPR)?
Data must be used fairly, lawfully and transparently
113
How long after becoming aware of a breach do organisations typically have to report data breaches to the Information Commissioner's Officer (ICO)?
12 hours
48 hours
72 hours
1 week
How long after becoming aware of a breach do organisations typically have to report data breaches to the Information Commissioner's Officer (ICO)?
72 hours
114
According to the Global Code of Ethics, members will strictly avoid pursuing and refrain from engaging in romantic or sexual relationships with
Past clients or sponsors
Current clients
Current sponsors
Current clients or sponsors
According to the Global Code of Ethics, members will strictly avoid pursuing and refrain from engaging in romantic or sexual relationships with
Current clients or sponsors
115
What should a coach do if their client fails to complete their agreed actions?
Take no action as this would overstep the boundaries
Explore the reasons for this with the client
Set a deadline for the actions
Negotiate a different set of actions
What should a coach do if their client fails to complete their agreed actions?
Explore the reasons for this with the client
