Coaching (All questions) Flashcards
What is neuroplasticity?
a) The ability of the brain to change in ways that are safe
b) Our brains ability to cope with challenging and frightening situations
c) The ability to feel happy and content
d) The ability to feel happy and content
What is neuroplasticity?
d) The ability to feel happy and content
According to Salovey and Mayer’s theory of Emotional Intelligence which one of these is not one of the four main branches?
a) The ability to use emotions to facilitate thinking
b) The ability to manage other people’s emotions so as to attain your specific goals
c) The ability to perceive emotions in oneself and othersaccurately
d) The ability to understand emotions, emotional language, and the signalsconveyed by emotions
According to Salovey and Mayer’s theory of Emotional Intelligence which one of these is not one of the four main branches?
b) The ability to manage other people’s emotions so as to attain your specific goals
What is bias?
a) Having a neutral, non-judgemental viewpoint
b) The way our brain makes negative assumptions about people
c) Attitudes and stereotypes that affect our perceptions and actions
d) The way our brain has been programmed to think through evolution
What is bias?
c) Attitudes and stereotypes that affect our perceptions and actions
How would you describe intrinsic motivation?
a) Something we do because we have to
b) Any reason we do the work other than the joy of doing it itself
c) Something we do because we see others doing it and feel we should as well
d) Activities you do because you enjoy the activity itself
How would you describe intrinsic motivation?
d) Activities you do because you enjoy the activity itself
Which of these best describes the STRATEGIC stage of building a coaching culture, according to Clutterbuck and Megginson?
a) A plan linkingcoaching,business aims, andvalues
b) Some co-ordinated coaching activities to support certain businessoutcomes
c) An integral part of ways of working across the organisation. Senior role modelling
d) Ad hoc uncoordinated activity, minimal senior engagement
Which of these best describes the STRATEGIC stage of building a coaching culture, according to Clutterbuck and Megginson?
a) A plan linkingcoaching,business aims, andvalues
What is meant by the CLIMATE of an organisation?
a) The way things are done around here and the behaviours and actions that are valued
b) The forces or institutions surrounding an organisation that affect performance, operations, and resources
c) The mood of the organisation. How it feels to work here
d) The mood of the organisation. How it feels to work here
What is meant by the CLIMATE of an organisation?
a) The way things are done around here and the behaviours and actions that are valued
An appropriate role for a coach in SMART goal setting, planning, and prioritizing with a client is:
a) An appropriate role for a coach in SMART goal setting, planning, and prioritizing with a client is:
b) Critiquing and adding to the coachee’s goal
c) Facilitating a process around the client’s goal setting, planning and prioritising
d) Taking charge of the process to ensure it is completed accurately
An appropriate role for a coach in SMART goal setting, planning, and prioritizing with a client is:
c) Facilitating a process around the client’s goal setting, planning and prioritising
What statement best reflects the definition of “Humanism” when considering learning theory?
a) Stimulus in a learner’s external environments can bring about a change in behaviour through training and education
b) Learning takes place through the interaction with others in a social context. It can include observation of others
c) Learners construct meaning from understanding, knowledge through experiences and through reflection
d) Learning is a self-actualising process. Focusing on emotions and feelings as well as cognitive needs
What statement best reflects the definition of “Humanism” when considering learning theory?
d) Learning is a self-actualising process. Focusing on emotions and feelings as well as cognitive needs
The Cycle of Experience is a cornerstone of which Coaching model?
a) NLP
b) GROW
c) Gestalt
d) Kline’s Thinking Environment
The Cycle of Experience is a cornerstone of which Coaching model?
c) Gestalt
What are the steps of the Cycle of Experience?
a) Reaction; Learning; Behaviour; Results
b) What is; Choosing what to attend to; Acting on the choice; New What is/closure
c) Concrete learning, reflective observation, abstract conceptualization and active experimentation.
d) What is your goal; What is happening now; What choices do you have; What is your level of motivation
What are the steps of the Cycle of Experience?
b) What is; Choosing what to attend to; Acting on the choice; New What is/closure
According to Nancy Kline what are the three things that balance the listening between the Coach and the Coachee?
a) Listen to what the coachee says/Reflect their words back/Probe deeper to get coachee thinking
b) Listen with empathy/Reflect feelings/Focus on coachee solutions
c) Focus on Socratic questioning/Focus on reframing the trigger/Change response
d) Focus on what the coachee is saying/Focus on your response as Coach/Focus on creating a thinking environment
According to Nancy Kline what are the three things that balance the listening between the Coach and the Coachee?
d) Focus on what the coachee is saying/Focus on your response as Coach/Focus on creating a thinking environment
Which of these are key themes, or components, in the Ten Components of a Thinking Environment (tick all that apply)
a) Past experience
b) IQ
c) Place
d) Information
Which of these are key themes, or components, in the Ten Components of a Thinking Environment (tick all that apply)
c) Place
Which of these are key themes in the Ten Components of a Thinking Environment (tick all that apply)
a) Thinking, Time, Boundaries
b) Space to self-manage
c) Removing Pressure
d) Past Successes
Which of these are key themes in the Ten Components of a Thinking Environment (tick all that apply)
a) Thinking, Time, Boundaries
b) Space to self-manage
Which model’s “Paradoxical Theory of Change” states that the more you try to actively change yourself to be something that you are not then the more you stay the same and it is only when you stop trying to force yourself to change and allow yourself to grow and develop naturally that you change.
a) Gestalt
b) Kline’s Thinking Environment
c) NLP
d) CBC
Which model’s “Paradoxical Theory of Change” states that the more you try to actively change yourself to be something that you are not then the more you stay the same and it is only when you stop trying to force yourself to change and allow yourself to grow and develop naturally that you change.
a) Gestalt
When giving feedback, what should you do?
a) Provide it for your benefit as well as theirs
b) Be specific
c) State the feedback was given to you from others
d) Deliver it the way you want to
When giving feedback, what should you do?
b) Be specific
Which of the following are core principles of NLP? (tick all that apply)
a) The map is not the territory
b) People have all the resources they need
c) Listen with Empathy
d) The little agenda fulfils the big agenda
Which of the following are core principles of NLP? (tick all that apply)
a) The map is not the territory
Which model has the following operating principles:- You cannot NOT communicate – we are always communicating; the meaning of your communication is the response you get and underlying every behaviour is a positive intention – original intentions are positive
a) CBC
b) Gestalt
c) Kline’s Thinking Environment
d) NLP
Which model has the following operating principles:- You cannot NOT communicate – we are always communicating; the meaning of your communication is the response you get and underlying every behaviour is a positive intention – original intentions are positive?
d) NLP
What are the elements of the NLP Meta model? (tick all that apply)
a) Generalisations
b) Distortions
c) Deletions
d) Adaptions
What are the elements of the NLP Meta model? (tick all that apply)
b) Distortions
c) Deletions
d) Adaptions
In the Co-Active framework what is the primary reasons for a coach being “Curious” (tick all that apply)
a) To help the coachee seek out meaning
b) To give the coach a full, clear and compressive picture of the coachees situation, uncover insights and enable coachee learning
c) To help the coachee’ s discovery and problem solving
d) To help the coach’s discovery and problem solving
In the Co-Active framework what is the primary reasons for a coach being “Curious” (tick all that apply)
a) To help the coachee seek out meaning
Which of these models emphasise the importance of being able to “dance in the moment” or “remain in the here and now” (tick all that apply)
a) Solutions Focused coaching
b) Gestalt
c) CBC
d) Co-Active coaching
Which of these models emphasise the importance of being able to “dance in the moment” or “remain in the here and now” (tick all that apply)
b) Gestalt
d) Co-Active coaching
Which of the following most accurately describes best practice feedback for performance improvement?
a) It focuses on knowledge, skills, attitudes and behaviours, and benefits the receiver
b) It is specific, focuses on behaviours, owned - first hand, benefits receiver
c) It focuses on something that someone else has asked you to share with the receiver, is beneficial to the receiver and will improve their performance
d) It covers a range of areas, focuses on attitudes, owned - first hand, benefits the receiver
Which of the following most accurately describes best practice feedback for performance improvement?
b) It is specific, focuses on behaviours, owned - first hand, benefits receiver
Amina is sent by her line manager for coaching. During the chemistry session you find out that they do not want coaching or need coaching at all as have the confidence but not the competence. You realise they may actually need a mentor. What do you do?
a) Become their Mentor
b) Coach them anyway – you know it will help
c) Explore with their Line Manager and Amina the need for a Mentor
d) Tell them to find a Mentor
Amina is sent by her line manager for coaching. During the chemistry session you find out that they do not want coaching or need coaching at all as have the confidence but not the competence. You realise they may actually need a mentor. What do you do?
c) Explore with their Line Manager and Amina the need for a Mentor
How would you define coaching?
a) Coaching is about offering independent, specialist advice and direction
b) Coaching is about treating challenges and symptoms relating to mental health and emotions
c) Coaching is about supporting an individual to find a way forward, taking ownership and/or overcome problems which may be impacting their performance
d) Coaching is about exploring past traumas and helping your coachee come to terms with what happened
How would you define coaching?
c) Coaching is about supporting an individual to find a way forward, taking ownership and/or overcome problems which may be impacting performance.
What are the differences between coaching and counselling?
a) Coaching enables you to cope and Counselling helps you to take action
b) Coaching is about working in the past and Counselling is about problem solving skills
c) Coaching is a longer-term intervention and Counselling considered short term
d) Coaching helps you take action and Counselling enables you to cope
What are the differences between coaching and counselling?
d) Coaching helps you take action and Counselling enables you to cope
What data can you keep about your clients
a) None it is against the rules of GDPR
b) Any data that the organisation wants you to keep as a commissioning stakeholder
c) The minimum amount of relevant, anonymised data held for a time limited period and in a secure environment
d) Any information that is given to you by the client in a coaching session for as long as you are their coach
What data can you keep about your clients?
c) The minimum amount of relevant, anonymised data held for a time limited period and in a secure environment
Which of the following is not explicitly covered (as a section) by either the Global Code of Ethics (GCOE) or the ICF Code of Ethics?
a) Inappropriate interactions
b) Conflicts of interest
c) Safeguarding
d) Contracting
Which of the following is not explicitly covered (as a section) by either the Global Code of Ethics (GCOE) or the ICF Code of Ethics?
c) Safeguarding
Wei Jeng comes to you for coaching about getting that promotion she feels she deserves. She has recently joined a SME in a more junior position after returning to work following the birth of her two children. Before her maternity she was a successful senior manager working for a big multi-national engineering company managing a team of 50 people across the world. Recognising her skills may be out of date she has come to you to brush up her knowledge. What coaching approaches might you take with Wei Jeng?
a) GROW
b) Gestalt
c) Kline’s Thinking Environment
d) Solutions Focus
Wei Jeng comes to you for coaching about getting that promotion she feels she deserves. She has recently joined a SME in a more junior position after returning to work following the birth of her two children. Before her maternity she was a successful senior manager working for a big multi-national engineering company managing a team of 50 people across the world. Recognising her skills may be out of date she has come to you to brush up her knowledge. What coaching approaches might you take with Wei Jeng?
a) GROW
c) Solutions Focused
Wei Jeng comes to you for coaching about getting that promotion she feels she deserves. She has recently joined a SME in a more junior position after returning to work following the birth of her two children. Before her maternity she was a successful senior manager working for a big multi-national engineering company managing a team of 50 people across the world. Recognising her skills may be out of date she has come to you to brush up her knowledge. During the second session Wei Jeng tells you about the relationships she has with her own manager and the Senior Management Team which she describes as mainly strained and difficult. How can you approach this?
a) Look at Communications or Assertive skills coaching with Wei Jeng
b) Look at identifying previous good working relationships and look at how they can help here
c) Look at the organisational climate and help Wei Jeng accept that is just how we do things round here
d) Look at how to help them cope with the current situation
Wei Jeng comes to you for coaching about getting that promotion she feels she deserves. She has recently joined a SME in a more junior position after returning to work following the birth of her two children. Before her maternity she was a successful senior manager working for a big multi-national engineering company managing a team of 50 people across the world. Recognising her skills may be out of date she has come to you to brush up her knowledge. During the second session Wei Jeng tells you about the relationships she has with her own manager and the Senior Management Team which she describes as mainly strained and difficult. How can you approach this?
b) Look at identifying previous good working relationships and look at how they can help here
d) Look at how to help them cope with the current situation
Wei Jeng comes to you for coaching about getting that promotion she feels she deserves. She has recently joined a SME in a more junior position after returning to work following the birth of her two children. Before her maternity she was a successful senior manager working for a big multi-national engineering company managing a team of 50 people across the world. Recognising her skills may be out of date she has come to you to brush up her knowledge. During the third session Wei Jeng commented that she sometimes feels like she is being dismissed and ignored. She proceeds to give some examples of where she is regularly undermined by her line manager, contradicted in public and her opinions are totally ignored (but listened to when other members of the team repeat them) and expected to act as secretary and make the tea/coffee at team meetings
a) Coach Wei Jeng to make sure her voice is heard
b) Take it to your supervision session and discuss
c) You have a Duty of Care/Responsibility; if you think Wei Jeng is being discriminated against to flag it up through Wei Jeng’s organisations EDI or Safeguarding policy route
d) Look at how to help them cope with the current situation
Wei Jeng comes to you for coaching about getting that promotion she feels she deserves. She has recently joined a SME in a more junior position after returning to work following the birth of her two children. Before her maternity she was a successful senior manager working for a big multi-national engineering company managing a team of 50 people across the world. Recognising her skills may be out of date she has come to you to brush up her knowledge. During the third session Wei Jeng commented that she sometimes feels like she is being dismissed and ignored. She proceeds to give some examples of where she is regularly undermined by her line manager, contradicted in public and her opinions are totally ignored (but listened to when other members of the team repeat them) and expected to act as secretary and make the tea/coffee at team meetings
b) Take it to your supervision session and discuss
c) You have a Duty of Care/Responsibility; if you think Wei Jeng is being discriminated against to flag it up through Wei Jeng’s organisations EDI or Safeguarding policy route
Which of these best describes the STRATEGIC stage of building a coaching culture, according to Clutterbuck and Megginson?
a) A plan linkingcoaching,business aims, andvalues
b) Some co-ordinated coaching activities to support certain businessoutcomes
c) An integral part of ways of working across the organisation. Senior role modelling
d) Ad hoc uncoordinated activity, minimal senior engagement
Which of these best describes the STRATEGIC stage of building a coaching culture, according to Clutterbuck and Megginson?
a) A plan linkingcoaching,business aims, andvalues
Which of the following statements are correct?
a) A coach should establish clear boundaries and expectations that
promote an environment of trust and confidentiality
b)The coach is not associated with helping the coachee find their own
solutions to their own challenges
c. A coach needs to be present, listen and be non-judgemental
d. It is the role of a coach to offer advice based on their experience
Which of the following statements are correct?
a) That’s right, setting clear boundaries and expectations as part contracting
helps to develop the relationship and build trust. They also need to be
excellent at listening, remaining fully present and trying to be free from bias or
judgement
What statement best reflects the definition of ‘Humanism’ when considering
learning theory?
a. Learning takes place through the interaction with others in a social
context. It can include observation of others
b. Learning is a self-actualising process. Focusing on emotions and feelings
as well as and cognitive needs.
c. Learners construct meaning from understanding, knowledge through
experiences and through reflection.
d. Stimulus in a learner’s external environments can bring about a change
in behaviour through training and education.
What statement best reflects the definition of ‘Humanism’ when considering
learning theory?
b. Learning is a self-actualising process. Focusing on emotions and feelings
as well as and cognitive needs. Correct! Humanistic Learning Theory,
often called Humanism, focuses on the specific human capabilities including
creativity, personal growth, and choice.
Coaching and mentoring share some similarities: select the description which
can relate to both helping roles
a. Support the development for the coachee/mentee
b. Require some previous experience of the client’s problem
c. Are contracted formally
d. Are long-term relationships
Coaching and mentoring share some similarities: select the description which
can relate to both helping roles
a. Support the development for the coachee/mentee Yes, they are both
developmental helping roles, in service of the coachee/mentee. They do not
always require a formal contract and there are variations in terms of how long
the relationship lasts. Coaches do not tend to have previous experience of the
client’s problem.
Gibb’s Reflective Cycle encourages individuals to reflect through a series of
stages. Which answer identifies all stages of the model?
a. What happened, So what, what next?
b. Description, Feelings, Evaluation, Analysis, Conclusion, Action Plan
c. Account, Description, Feelings, Evaluation, Synthesis, Action Plan
d. Description, Evaluation, Analysis, Conclusion, Action Plan
Gibb’s Reflective Cycle encourages individuals to reflect through a series of
stages. Which answer identifies all stages of the model?
b. Description, Feelings, Evaluation, Analysis, Conclusion, Action Plan
Correct! Gibb’s Reflective Cycle takes individuals through a 6-stage cycle,
which includes these stages
Which of the following is a domain as part of Rock’s (2008) SCARF model on
social interaction?
a. Relationships
b. Success
c. Clarity
d. Autonomy
Which of the following is a domain as part of Rock’s (2008) SCARF model on
social interaction?
d. Autonomy
The SCARF model involves five domains of human social experience: status, certainty, autonomy, relatedness, and fairness.
A PESTLE analysis is
a. A feedback mechanism for clients
b. A process for narrowing your thinking on a topic
c. A model used specifically for contracting with new coachees
d. A framework to analyse the key factors influencing an organisation
from the outside
A PESTLE analysis is
d. A framework to analyse the key factors influencing an organisation
from the outside That’s right, a PESTLE stands for Political, Economic,
Sociological, Technological, Legal and Environmental
Kolb’s Learning Cycle contains four key components, select the correct answer
below.
Active experimentation, Deliberate practice, Reflective observation,
Abstract Conceptualisation
b. Active experimentation, Concrete experience, Reflective observation,
Abstract Conceptualisation
c. Safe experimentation, Concrete experience, Reflective observation,
Abstract Conceptualisation
d. Active experimentation, Concrete experience, Reflective evaluation,
Abstract Conceptualisation
Kolb’s Learning Cycle contains four key components, select the correct answer
below.
b. Active experimentation, Concrete experience, Reflective observation,
Abstract Conceptualisation
When using the Johari window, what type of activity could best support your
‘known self’?
a. Feedback from a range of people
b. Support and Challenge from managers
c. Risk Taking
d. Denial
When using the Johari window, what type of activity could best support your
‘known self’?
a. Feedback from a range of people Correct! By gathering feedback
from a range of people, you can reduce your ‘Blind Self’ and increase your
‘known self’
Which of the following is not explicitly covered (as a section) by either the
Global Code of Ethics (GCOE) or the ICF Code of Ethics?
a. Contracting
b. Inappropriate interactions
c. Safeguarding
d. Conflicts of interest
Which of the following is not explicitly covered (as a section) by either the
Global Code of Ethics (GCOE) or the ICF Code of Ethics?
c. Safeguarding
What does GDPR stand for?
a. General Data Protection Regulation
b. General Detailed Protection Rules
c. General Data Principles Register
d. Government Data Protection Rules
What does GDPR stand for?
a. General Data Protection Regulation Correct! While most people refer
to as an abbreviation, it is always helpful to know what it stands for
What are Mehrabian’s percentage splits of communication for spoken words,
voice/tone, body language?
a. 17% spoken words, 28% voice/tone, 55% body language
b. 7% spoken words, 55% spoken words, 38% body language
c. 7% spoken words, 38% voice/tone, 55% body language
d. 55% spoken words, 38% voice/tone, 7% body language
What are Mehrabian’s percentage splits of communication for spoken words,
voice/tone, body language?
c. 7% spoken words, 38% voice/tone, 55% body language
Transactional Analysis (TA) considers 3 ego states, these are
a. Parent, Adult, Child
b. Skills, Knowledge, Behaviours
c. I’m ok, you are ok, we are all ok
d. Think, plan, do
Transactional Analysis (TA) considers 3 ego states, these are
a. Parent, Adult, Child
Yes, these are the three ego states developed by Eric Berne within the field of
Transactional Analysis
The Amygdala, situated in the brain, can be described as
a. Important for voluntary movement, expressive language and for
managing higher level executive functions.
b. Playing an essential role in passing messages between your spinal cord
and brain, and is also essential for regulating your cardiovascular and
respiratory systems.
c. Responsible for several functions including motor skills such as balance,
coordination, and posture
d. A roughly almond-shaped mass of grey matter inside each cerebral
hemisphere, involved with the experiencing of emotions.
The Amygdala, situated in the brain, can be described as
d. A roughly almond-shaped mass of grey matter inside each cerebral
hemisphere, involved with the experiencing of emotions.
Correct, The Amygdala is a ganglion of the limbic system adjoining the
temporal lobe of the brain and involved in emotions of fear,
pleasure and aggression
What does GROW stand for in John Whitmore’s coaching model?
a. Growth, Recognition, Organisation, Will
b. Goal, Reality, Options, Will
c. Goal, Reality, Organisation, Will
d. Growth, Reality, Options, Will
What does GROW stand for in John Whitmore’s coaching model?
b. Goal, Reality, Options, Will
What two factors are used as part of Timothy Gallwey’s performance formula?
a. Skills + knowledge
b. Potential - Interference
c. Mindset + Capability
d. Results - costs
What two factors are used as part of Timothy Gallwey’s performance formula?
b. Potential - Interference Correct! Timothy Gallwey developed this performance model which is
expressed as performance = potential - interference
The ladder of inference focuses primarily on
a. Beliefs
b. Listening
c. Communication
d. Behaviours
The ladder of inference focuses primarily on
a. Beliefs - That’s right, the Ladder of Inference, developed by Chris Argyris, focuses on
beliefs. Chris Argyris stated, “ladder of inference,” – a common mental
pathway of increasing abstraction, often leading to misguided beliefs:
