Coaching Process Flashcards
Client-Centered Relationship Key Competencies
1-Client’s agenda, needs, interests & preferences drives the coaching relationship
2-Share coach’s personal info only when appropriate
3-Share info/rec only when specifically asked or given permission
4-Observe, name and refer to client’s beliefs and values
5-Convey the belief that client is expert on themselves
6-Adjust according to client’s health literacy
Client-Centered Relationship
A non-authoritative approach that lets client lead
~ coach provides structure, client leads way in plan of action
~ coach acts as facilitative partner, not expert or educator
~ help clients uncover their values, strengths and resources and figure out how to leverage them in purposeful way
Trust & Rapport
It is the coach’s responsibility to create a safe and supportive environment - a positive space where the client feels unconditionally accepted and supported without fear of judgement
Trust & Rapport Competencies
1- demonstrate benevolence, honesty, sincerity and authenticity
2- convey unconditional positive regard
3- follow through on commitments to client
4- address conflict or discord as it arises
Active Listening & Presence
Listening to verbal and nonverbal cues. Notice relevant behavior. Resist “knowing” what the client needs.
Active Listening & Presence Competencies
1- be attentive & mindful
2- be open-minded
3- be curious without assumptions
4- pace communication o fit client’s needs
5- listen for what is not being said
6- nonverbal communication: use silence appropriately; attend to and address nonverbal communication
Client Emotions and Energy Competencies
1- attend to the client’s state of being (mood/affect/presence)
2- acknowledge client’s emotions
3- ask client to describe emotions when appropriate
4- show empathy
5- foster self-compassion
Refelctions
Convey active listening and give client’s the opportunity to hear their own words, perspectives and beliefs.
Reflections Competencies
1- Simple/Mirroring - paraphrasing - repeating to ensure clarity and understanding
2- Reflecting: “I’m hearing” connecting experiences with thoughts
*Double Sided - “Help me understand” point out discrepancies
*Amplified - “Help me understand” add meaning, reflect emotions, make educated guess
3- Summaries - concisely reflect main points
4- Recall previous information and experiences of client
Expand the Conversation Competencies
1- Open-ended questions: what or how; prompt self-reflection
2- Evocative (powerful) questions: inspire insight to gain perspective
3- Using Metaphors: illustrates point, creates insight, clarifies complex ideas
4- Brainstorming: encourage client to come up with own ideas, before setting goals
5- Connect the focus to multiple dimensions of life
6- Explore perspectives & inspire interest in new possibilities: experiment with new ideas and ways of thinking
7- Incorporating coach’s intuition: apply when sensing client is stuck
Focus and Refocus the Conversation Competencies
1- Closed-ended questions: helps client move forward with purpose
2- Interrupt and redirect: helps client reach more productive outcome
3- Bottom-lining: shifts client to examine what is most important “is this goal still a priority for you?”
4- Scaling questions: assess priorities, confidence & willingness around making a change
5- Ask client to summarize: consider bigger picture, process insights and move forward
Mistakes that impair questioning
1- focusing on the question more than the answer
2- giving advice masked as a question
3- rushing client toward an answer or outcome: ask what/how instead of why
4- asking leading questions: interpretive & rhetorical
5- rambling: less is more
Assist Client to Evaluate and Integrate Health Information
Identify what the client understands.
Assist client in finding and utilizing health and wellness resources.
Goals & Implementing Action
Support client in choosing goals and action steps.
Recognize client’s readiness to change and support client in designing appropriate action steps.
Help track & review progress.
Goals & Implementing Action Competencies
1- Transtheoretical Model (Stages of Change): Precontemplation, Contemplation, Preparation, Action, Maintenance
2- SMART goals - Specific, Measurable, Achievable, Realistic, Timely
3- Patient activation & engagement models
4- Visualization to elicit intrinsic motivation
5- Commitment to action
6- Pace of learning and implementation of goal
7- Anticipate and plan for challenges
8- Behavior tracking
9- Create and manage accountability plan
10-Behavioral goals v. Outcome goals
