Commitment and Engagement

Question 1

What does commitment strategy rely upon?

Answer 1

The unitarist business model being the case within the business, which isn’t always true

Question 2

What are the three components of commitment, according to Meyer and Allen (1991)?

Answer 2

Affective commitment: attachment to particular membership, or a sense of belonging
Continuance commitment: perceived costs of leaving
Normative commitment: personal norms, values, and the sense of obligation

Question 3

How is employee performance related to commitment?

Answer 3

If employees are committed to the company, they will work harder, and stay at the company longer, decreasing employee turnover

Question 4

At what three levels can commitment be affected?

Answer 4

Strategic
Functional
Workplace

Question 5

What is the difference between commitment and engagement?

Answer 5

If an employee has high commitment, they are aligned with the organisation only
If an employee has high engagement, they are aligned with the job only

Question 6

What are the four main drivers of engagement?

Answer 6

Employee voice
Meaningful work
Communication form management
Positive view of the line manager

Question 7

What are the two methods o f measuring engagement?

Answer 7

Utrecht Group UWES measure

Gallup Q12 measure

Question 8

What five factors can enhance engagement?

Answer 8

Line managers
Job design
Learning and development programmes for employees
Rewards
Performance management