Labour Markets Flashcards
What are the impacts if a lightly regulated labour market?
Workers are more open to exploitation, and have less rights
What are the legal implications of HRM?
Address inequalities
Responsibility of company
Complying with law and legislations
Why is diversity management important?
The change within the labour market from manufacturing to service has led to changes in the workforce
What changes within the labour force have been caused by the move from manufacturing to the service industry?
Increase in migrant workers
Feminisation of the workforce
Shift from full-time to part-time contracts
Increase in temporary work
What has the move to the service industry caused?
Lower trade unionisation
Lower wages for female workers
Higher employer control
Growth in non-standard employment
What are the four aspects that Fordham and McDonaldiation focus on?
Efficiency
Calculability
Predictability
Control
What is emotional labour?
A form of regulation wherein employees have to show certain emotions at work in order to improve the experience of the customer
What does emotional labour lead to?
Work intensification
Role overload
Stress
Emotional exhaustion
What is a service triangle?
A system where instead of the employee answering to the employer, they also answer to the customer as their superior
