Communicating, Leading and Controlling Flashcards
a process of sharing
information through symbols, including words and message.
COMMUNICATION
In management, must be made for a purpose and because it has a cost
attached to it, it must be used effectively
COMMUNICATION
used for decision-making at
various work levels in the organization
Information Function
used as a means to motivate employees to commit
themselves to the organization’s objectives
Motivation Function
When properly communicated, reports, policies, and plans define roles, clarify duties,
authorities and responsibilities can be given. Effective control is, then, facilitated
Control Function
When feelings are repressed in the organization, employee are affected by anxiety,
which, in turn, affects performance.
Emotive Function
Flow chart on Communication Process
-Sender
-develops ideas
-encodes
-(then transmits message to)
- Receiver
- who receives message
-decodes
-accepts or rejects ——– then Provide feed back to
1st and most important step in effective communication. It is
important that the idea to be conveyed must be useful or of some value
developing an idea
2nd or next step of developing and idea. encode the idea into words, illustrations, figures, or other sysmbols
suitable for transmission.
ENCODE
3rd step or next step after encoding. Message is now ready for transmission through the use of an
appropriate communication channel. Among the various channels used include the spoken
word, body movements, the written word, television, telephone, radio, an artist’s paint,
electronic mail.
Transmit
4th or next step in the communication process is the actual receiving of the message by the
intended receiver.
RECEIVER
5th or It means translating the message from the sender into a form that will have meaning to
the recipient.
Decode
6th or next step is for the receiver to accept or reject the message. Sometimes,
acceptance or rejection is partial
Accept
7th next step is for the receiver to use the information.
Use
8th or last step in the communication process is for the receiver to provide
feedback to the sender.
FEEDBACK
FORMS OF COMMUNICATION
❑Verbal
❑ Nonverbal
communications are those transmitted through hearing or sight. These
modes of transmission categorizes verbal communication into two classes
Verbal Communication
- Oral
- Written
mostly involves hearing the words of the sender, although
sometimes, opportunities are provided for seeing the sender’s body movements,
facial expression, gestures, and eye contact. Sometimes, feeling, smelling, tasting,
and touching are involved.
Oral communication
alternative to oral communication. Where the
sender seeks to communicate through the written word.
written communication
means of conveying message through body
language, as well as the use of time, space, touch, clothing, appearance, and
aesthetic elements.
Nonverbal communication
convey many shades of meaning and it is to the
advantage of the communicator to understand what message are relayed.
Nonverbal expressions
3 BARRIERS TO COMMUNICATION
- personal Barriers
- Physical Barriers
- Sematic barriers
hindrances to effective communication arising from a communicator’s
characteristics as person, such as emotions, values etc.
Personal Barriers
interferences to effective communication occurring in the
environment where the communication is a undertake
Physical Barriers
