MANAGING PRODUCTION AND SERVICE OPERATIONS Flashcards
“ANY PROCESSES THAT
ACCEPTS INPUTS AND
USES RESOURCES TO
CHANGE THOSE
INPUTS IN USEFUL
WAYS”
OPERATIONS
4 PRODUCTION PROCESS
-INPUTS
-TRANSFORMATION
PROCESSES
-OUTPUTS
“PROCESS OF
PLANNING,
ORGANIZING, AND
CONTROLING
OPERATIONS TO
REACH OBJECTIVES
EFFICIENTLY AND
EFFECTIVELY”
OPERATIONS MANAGEMENT
the cost of doing
something, or the resource
utilization involved
EFFICIENCY
goal
accomplishment or when one is
able to reach objectives
EFFECTIVENESS
expected to produce some
output at whatever management level
ENGINEER MANAGER
must
find ways to contribute to the production of quality
goods or services and the reduction of costs in his
department
THE ENGINEER, AS OPERATIONS MANAGER
one with several years of experience in the
operations division and possesses an academic
background in engineering
THE ENGINEER, AS OPERATIONS MANAGER
TYPES OF
TRANSFORMATION
PROCESSES
MANUFACTURING PROCESSES
making of products by hand or
with machinery
MANUFACTURING PROCESSES
production is based on sales orders for a variety
of small lots
J O B S H O P
lots of generally owned design
products are manufactured
B A T C H F L O W
-production layout arranged in a sequence to accomodate
processing of large volumes of standardized products or
services
-quality and quantity depends on the skill of the labor
utilized
W O R K E R - P A C E D A S S E M B L Y
L I N E
produces standard products with
machines playing a significant role
M A C H I N E - P A C E D A S S E M B L Y
L I N E
-combination of batch and continuous flow
-typical size of operation is very large giving
opportunities for economic scale
BA T C H / C O N T I N U O U S F L O W
H Y B R I D
characterized by “rapid rate at which items
move through the system”
C O N T I N U O U S F L O W
Refers to the provision of services to
persons by hand or with machinery
SERVICE PROCESS
Offers limited mix of services and Affords the company to
compete in terms of price and
speed of production
SERVICE
FACTORY
Offers limited mix of services and Affords the company to
compete in terms of price and
speed of production
SERVICE
FACTORY
(Mcdonals and Shakeys)
Rigid pattern
of line flow
process
SERVICE
FACTORY
-Have a large number of
existences in the
Philippines.
-Provide diverse mix line
flow process.
SERVICE SHOP
(Servitek & Megashell)
Use same layout for
job shop or fixed
position and are
adaptable to various
requirements.
SERVICE SHOP
Provides service to a large
number of people
simultaneously.
offer limited mix of
sevices.
MASS SERVICE
Fixed position
where customers
move through the
layout.
MASS SERVICE
