Communication 1

Question 1

List the elements of effective communication

Answer 1

1. Written communication
2. Non-verbal communication
3. Presentation skills
4. Patient education
5. Compassion
6. Cultural awareness
7. Personal connections
8. Trust
9. Verbal communication
10. Active listening

Question 2

Define communication

Answer 2

1. Conferring to speech, writing or non-vebal cues (including body language) to create a shared meaning.

Question 3

What is effective communication?

Answer 3

1. when what people intended to say has been **heard **and the people involved have reached a point of shared meaning/understanding

Question 4

List the aspects that are associated with a professional relationship

Answer 4

1. planned and formal
2. adaptive to the clients needs
3. educational
4. often brief and short term
5. uses technical language
6. often less self-disclosure

Question 5

What is involved in empathy?

Answer 5

Attitude:
1. share the experience of the other
2. Some emotional identification
3. non-judgemental and non-evaluative
4. Be genuine

Action:
Communicate your understanding
- Active listening: Asking open ended questions, conveying interest and concern, acknowledging concerns
Provide active & practical support where possible
- Problem solve issues, for example:
- Advocacy for your patient – e.g. home delivery of medicines if patient/carer incapacitated, referral to community health centre/physician