Communication 3 Flashcards
(19 cards)
Which 2 diseases are the most prevalent among individuals aged 15-24?
Mental health and muscoskeletal injuries
As age increases which diseases become prevalent
As we age the risk of CVD AND cancer increases
Between 60 to 100 years of age individuals are living with 3 or more chronic conditions. True or False
The younger a person is they are living with 0 or 1 chronic condition. True or False
- True
- True
The burden of disease increases with age. True or False
True
Effective interprofessional Collaborative Practise leads to:
- Improved Access to Health Interventions+improved coordination between different sectors for Individuals and their families
- A comprehensive, coordinated and safe healthy system that is responsive to the needs of the population
- Efficient use of resources
- Reduced Incidence and Prevalence of Disability
- Increased job satisfaction
- Reduced stress and burnout of H.P
Discuss how well do pharmacists communicate?
- Pharmacists are more comfortable talking about practical issues than patient beliefs
- Our work performance, documentation and physical stability are less visible compared medicine and nursing
- we don’t effectively document in pharmacy - **HALF **of the therapy recommendations made by
pharmacists are actioned by physicians
To be part of the conversation we need to initiate the conversation. We cannot wait to be asked. True or False
True
In order to build a healthy and strong relationship it is important to have what qualities?
- Competence
- Honesty
- Confidence
- Interest and enthusiasm
- Speak the same language
- Get to know all the members of the practise/ward
For effective interpersonal communication we need to remember the 5C’S and 3 P’s
- Clear
- Concise
- Correct
- Complete
- Courteous
Good preparation is the key to success
What is ISBAR and what does it stand for?
It is a standardised framework for communication.
Introduction, situation, background, assessment, recommendation.
Outline the elements of ISBAR
Introduction: Who are you, your role, why are you communicating
Situation: What is happening at the moment?
Background: What are the issues that led up to this situation
Assessment: What do you believe the problem is?Recommendation: What should be done to correct the situation
Outline the 4 main stages thats involved in building a therapeutic relationship between HCP and patients
- Pre interaction phase (reparation (Clinical, Personal, Objectives)
- Introductory / orientation phase (Establish Rapport, Demonstrate Acceptance, Therapeutic Contract).
- Working phase (Patient Agency, Constructive Feedback, Implementation, Evaluation, Preparation for next phase)
- Termination phase (When mutually agreed goals are
reached, establish mechanisms for future needs)
How can we address the barriers to patient communication?
LACK OF PATIENT UNDERSTANDING AND ENGAGEMENT: Simplify language and use patient aids (e.g. show the product to the patient). Teach back method - (e.g. just to confirm your understanding, could you please explain to me what I said) OR “Just to make sure I have gone through everything clearly would you mind teaching me how to use the inhaler”
TIME CONSTRAINTS: Prioritise key information
CULTURAL AND LANGUAGE BARRIERS: Using professional interpreters. Cultural competency training.
Patient Reluctance: Motivational Interviewing and Shared Decision Making
Which framework is used to facilitate emotional engagement with patients and to support and understand their feelings?
BATHE TECHNIQUE.
B - Background: What is going on in your life?
A - Affect: How is it affecting you?
T - Trouble: What troubles you most about the situation?
H - Handling - How have you been handling this so far?
E - That sounds very frustrating, scary, sad etc.
Describe the elements that promote effective goal setting
- SPECIFIC: Goals should have a clear and defined outcome
- MEASURABLE: Goals should be quantifiable, allowing progress to be tracked
- ATTAINABLE: Goals should be challenging but realistic, within reach of the Individual
- REALISTIC: Goals should be feasible, taking into account resources and limitations
- TIMELY: Goals should have a specific deadline, creating a sense of urgency
Discuss the Motivational Interviewing framework - learning objective
R - resist the urge to change the individual’s course of action through didactic means (Directing)
U - understand the individual’s reasons for change (not the
practitioner)
L - listening with empathy is important. The individual has the
solution
E - empower the individual. They have the ability to change their
behaviour. (Rollnick et al, 2008)
What is shared decision making and outline the 5 essential steps involved
A collaborative process through which a clinician supports a patient to reach a decision about treatment
- Seek your patient’s participation
- Help your patient explore and compare treatment options
- Assess your patient’s values and preferences
- Reach a decision with your patient
- Evaluate your patients decision
Define interdisciplinary collaboration
defined as 2 or more disciplines collaborating to accomplish a common goal
