Communication

Question 1

____ maintains effective relationships

Answer 1

Communication

Question 2

____ is essential for establishing nurse-patient relationships and delivering patient-centered care

Answer 2

Communication

Question 3

____ is the #1 cause for medical errors

Answer 3

Miscommunmication

Question 4

Types of Communication

____: Self-talking, building yourself up

Answer 4

Intrapersonal

Question 5

Types of Communication

____: One on one interaction

Answer 5

Interpersonal

Question 6

Types of Communication

____: Small number of people who meet

Answer 6

Small group

Question 7

Types of Communication

____: Teaching a large amount of people (Ad on TV)

Answer 7

Public

Question 8

Types of Communication

____: Email, etc,

Answer 8

Electronic

Question 9

Name the components of the Circular Transaction Model (Communication)

Answer 9

Referent (Incidient/thought that starts the communication)

Sender (Person who sends the message)

Receiver (Person who decodes the message)

Message (Content)

Channels (How message is being sent)

Feedback (Response)

Interpersonal Variables

Environment (Noise, TV)

Question 10

Name the type of communication

Vocabulary

Denotative and connotative meaning

Pacing

Intonation

Clarity and brevity

Timing and relevance

Answer 10

Verbal communication

Question 11

Name the type of communication

Personal appearance

Posture and gait

Facial expression

Eye contact

Gestures

Sounds

Territoriality and personal space

Answer 11

Nonverbal communication

Question 12

What relationships are the foundation of clinical nursing practice

Answer 12

Nurse-patient caring relationships

Question 13

____ relationships are created with skills and trust

Answer 13

nurse-patient

Question 14

Phases of the helping relationship

Answer 14

Pre-Interaction Phase (Before you meet the patient; looking at chart)

Orientation Phase (Introduce yourself, gain additional info)

Working Phase (Help the patient)

Termination Phase (Remove yourself from care)

Question 15

____ encourages patients to share their thoughts, beliefs, fears, and concerms with the aim of changing their behavior

Answer 15

Motivational interviewing

Question 16

____ use the same principles as one-on-one helping relationships

Answer 16

Nurse-family relationships

Question 17

____ affects patient safety and the work environment

Answer 17

Nurse-health care team

Question 18

For hand-off reports, use the ____ acronym

Answer 18

SBAR

Question 19

SBAR stands for

Answer 19

Situation

Background

Assessment

Recommendation

Question 20

____ relationships are formed by participating in local organizations, volunteering, or becoming politically active

Answer 20

Nurse-community

Question 21

What are the elements of professional communication

Answer 21

Appearance, demeanor, and behavior

Courtesy

Use of names

Trustworthiness

Autonomy and responsibility

Assertiveness

Question 22

Active listening, Shaing observations, Sharing empathy, Sharing hope, Sharing humor, Sharing feelings, Using touch, Using silence, Providing information, Clarifying, Focusing, Paraphrasing, Validation, Asking relevant questions, Summarizing, Self-disclosure, and conforntation

These are examples of what

Answer 22

Therapeutic Communication

Question 23

Asking personal questions, giving personal opinions, changing the subject, automatic responses, false reassurance, sympathy, asking for explanations, approval or disapproval, defensive reponses, passive or aggressive responses, arguing

These are examples of what

Answer 23

Nontherapeutic Communication

Question 24

Which element is first in the communication process?

Answer 24

Referent

Question 25

Paying attention to the patient’s breath sounds is a representation of the ____ channel in the communication process

Answer 25

auditory

Question 26

Which phase of small-group communication is described when the group is very committed to a positive outcome

Answer 26

Performing

Question 27

What are the phases of small group communication

Answer 27

**Forming** (During the forming phase, group members rely heavily on the leader to identify the group’s mission and goals; commitment to a positive outcome occurs later in the process.) **Storming** (The storming phase may involve some conflicts among group participants; commitment to a positive outcome occurs later in the process.) **Norming** (During the norming phase, increased trust and openness emerge, resulting in productivity and meaningful sharing of information; commitment to a positive outcome occurs later in the process.) **Performing** (Problem-solving occurs during the performing phase, as group members are highly committed to positive outcomes.)

Question 28

\_\_\_\_ occurs in the storming phase of small-group communication?

Answer 28

Addressing conflicts

Question 29

Which area is affected when the health care provider tells the patient, “The MRI, the PET scan, and the CBC with differential were inconclusive”?

Answer 29

Content

Question 30

Which aspect of voice inflection is reflected when the patient says, “I just can’t . . . seem to . . . deal with . . . this”?

Answer 30

Rhythm/rate

Question 31

The PICOT clinical question format stands for: P = I = C = O = T =

Answer 31

P = Patient population of Interest I = Intervention of interest C = Comparison of Interest O = Outcome T = Time

Question 32

According to the circular tansactional model, which element motivates a patient to communicate with the nurse

Answer 32

Referent

Question 33

What special zone of touch requires the nurse to get permission to take a pulse at a patient's wrist

Question 34

What term describes snide remarks or put-downs between colleagues

Question 35

What minimum font size should be used for visually impaired patients

Answer 35

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