Communication

Question 1

Communication definition

Answer 1

The transfer of a message from the sender to the receiver who understands the message

Question 2

Why is effective communication important

Answer 2

Increased productivity
Feedback may make the person produce more more quality items
Increased motivation

Question 3

Internal communication definition

Answer 3

The communication between members of the same organisation

Question 4

External communication definition

Answer 4

When messages are sent between one organisation and another

Question 5

One way and two way communication

Answer 5

One way occurs when the receiver of a message does need to respond to the sender, some examples would be instructions, or a notice sign
Two way occurs when the receiver of the message can respond this could be a simple confirmation or questions about the instructions

Question 6

Advantages of two way communication

Answer 6

• confirmation of what to do
• motivates the employees, they feel more involved in the process
• further questions so they can carry out the task more effectively

Question 7

Communication methods

Answer 7

• verbal communication, speaking in meetings/calls
• written communication, letters, notice boards emails
• visual methods, diagrams charts and videos

Question 8

Verbal communication advantages and disadvantages

Answer 8

Info can be given out quickly (meeting)
Opportunities for immediate feedback
Body language helps communicate the message across

Big meeting there is no way telling whether everyone understood
No written record of the conversation, employees may forget certain details

Question 9

Written communcation

Answer 9

Hard evidence of the message
Complicated details are easier to communicate
Written message can easier reach a lot of people (copy and pasted)

The language used may be difficult to understand
Direct feedback may not always be possible
No opportunity for body language

Question 10

Visual communication

Answer 10

More people are likely to look at more appealing posters
Make written communication more clearer

Charts and graphs may be difficult to interpret

Question 11

Formal vs informal communication

Answer 11

Formal - when messages are sent through established channels using professional language
Informal - when information is sent and received casually using everyday language

Question 12

communication barriers definition and examples

Answer 12

Commutation barriers are factors that stop effective communication of messages

• language is to difficult to understand (use of jargon)
• speaker speaks to quickly (verbal meetings)
• sender passes on the wrong message to the wrong receiver
• main points may be unclear (written)
• long chain of command (message is lost)
• message is not received (written)
• notice on notice boards may not be read

Question 13

How to reduce and remove communication barriers

Answer 13

Using understandable language (reduces the use of jargon)
Making the message clear so there is no misunderstandings
Make sure the message gets to the right person
Asking for confirmation that the message was understood