communication Flashcards
(25 cards)
what is perception
the act of selecting organizing and interpreting info
attribution theory
explaining behaviors
what is distortion
leads to biases and judgment
types of distortions
stereotypes
projections
halo effect
stereotypes
generalization
projections
accusing others of suffering the same the same insufficiency
halo effect
thinking everyone shares the same beliefs
what is audience centered communication
speaker analyzes audience to determine content language and expectations
things to identify in audience
attitude beliefs and values
what are beliefs
immidiate feelings
what are beliefs
thoughts based on past experiences
what are values
guides to behaviours
what is demographic
age sex and race of audience
what is proffecional jargon?
using complex words only understood by a minority
important aspects of audience based communication
mutuality
non judgmentalism
honesty
fairness
what is legal communication
employees understandment of ethics and laws
what is a disclaimer
written document that prevents legal issues ex caution hot
what is a disclosure
notes that back up claims
what is reporting
records of finance
marketing communication
any claims have to be legal
moral agency
ability to choose most ethical choices
what is ethical communication
truthfull accurate and respectable communication
what is a goal in communication
desired outcome
what is a mean in communication
how someone chooses to communicate
