ex Flashcards

(40 cards)

1
Q

methods of problem solving

A

devide and conquer
5 step model
deming cycle

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2
Q

What is devide and coquer

A

breaking problem into smaller parts to solve

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3
Q

is devide and conquer effective

A

no because it doesnt always solve or the problems

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4
Q

what are the steps to the 5 step model

A

recognize problem
develop possible solutions
evaluate solutions
implement solutions
evaluate effectivness

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5
Q

what is the deming cycle

A

a 4 step repetitive process

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6
Q

steps of deming cycle

A

plan
do
check
act

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7
Q

who created the deming cycle

A

Dr Wiliam Edward

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8
Q

what is hr

A

human resources responsible for choosing the right people for jobs

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9
Q

what does the hr do

A

recruits
make hiring plan
onboarding
promoting
downszing
turnover

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10
Q

what is vacancy

A

re evaluating what employee in a job should do

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11
Q

what is recruitment

A

process of attracting the right people for a job

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12
Q

types of recruitment

A

internal and external

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13
Q

pros of internal recruitment

A

employees advance
employee knows policy
dont need orientation

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14
Q

cons of internal recruitment

A

creats staff gap
no new ideas

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15
Q

what is external recruitment

A

recruiting from outside the company

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16
Q

where can you recruit externally?

A

news papers
agencies
company website
universities
employee referance

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17
Q

what is onboarding

A

process that makes sure new employees have all the tools to succeed

18
Q

what is promotion

A

existing employees move to a higher paying position with more responsibilities

19
Q

what is turnover

A

people frequently leaving job

20
Q

result of turnover

A

gap in company

21
Q

what is plan?

A

figure out problem and current process
analyze changes needed
why it failed how to improve

22
Q

what is Do

A

implement changes
notify al
analyze changes

23
Q

aspects of creative thinking

A

openess
curiosity
invention
imagination

24
Q

what is check?

A

collect results
review and analyze results
see if anything needs to be changed

25
what is Act?
see if problem is solved if not return to step 1
26
what is the approach to problem solving?
its never ending
27
aspects of critical thinking
evaluation assessment categorizaation reasoning
28
What time of thinking is more needed?
both critical and creative thinking is needed in business
29
who does employee training benefit
both employee and employer
30
two types of employee training
internal and external training
31
individual training
101
31
individual training
101
32
group training
group duh
33
classroom training
training that takes place in classroom setting
34
workshop training
includes activities
35
skills based training
training in a particular skill
36
management training
includes more personality training
37
strategies for good employee training
set goals identify needed skills interview employees train and observe
38
what is employee orientation
familiarizing newly hired employees to the company
39
training needs
mission and vision goals job description employee skill levels