communication Flashcards

Question

What is active listening

Answer 1

What is the patient saying verbally or non-verbally?

Answer 2

* S- Sit at eye level with patient, if possible. * O- Maintain an open stance. * L- Lean toward the patient, keeping body in open stance * E- Maintaining eye contact without staring. * R- Relax

Answer 3

Timing Educational levels Mode of communication used Physical and emotional factors Medical jarhons may be foreign

Answer 4

Event or though initiating communication. Sensation, thoughts, concern, pain

Answer 5

Person who initiates or encodes (translate thoughts and feelings into communication)

Answer 6

Content transmitted during communication.

Answer 7

Visual, auditory, kinesthetic

Answer 8

Sending message to Sort out meaning

Answer 9

Has the message been understood? Restate Teach back

Answer 10

Increases self worth, compassion and care “I’ll stay with you until your family member arrives.”

Answer 11

Individual Respect and care

Answer 12

Verbalize what is observed for client to recognize behavior and validate nurse perceptions You look tense

Answer 13

Facts about a specific situation

Answer 14

Opportunity to share freely

Answer 15

Specific data Area of concern

Answer 16

Encourage them to keep talking show interest

Answer 17

Acknowledges the importance of the patient’s thoughts, feelings, and concerns

Answer 18

* Provides encouragement * May lighten heavy moments * Focus on positive progress

Answer 19

* Encourages patients to describe situations more fully * Demonstrates that the nurse is listening

Answer 20

Expand on a confusing topic. Ask for an example

Answer 21

* Reduces the interaction to three or four points identified by the nurse as being significant * Allows the patient to agree or add additional concerns

Answer 22

Allows clarification of ideas that the nurse may have interpreted differently than intended by the patient

Answer 23

* Conveys interest in the patient’s needs, concerns, or problems * Provides the patient with undivided attention * Sends a clear message of concern and interest

Answer 24

* Provides the patient time to think or reflect * Communicates concern when there is really nothing adequate to say in difficult or challenging situations

Answer 25

* Conveys empathy * Provides emotional support, encouragement, and personal attention * Relaxes the patient

Answer 26

giving one’s own opinion, evaluating, moralizing or implying one’s values by using words such as “nice”, “bad”, “right”, “wrong”, “should” and “ought”. “You shouldn’t do that, its wrong”.

Answer 27

sending verbal and non-verbal messages that contradict one another. The nurse tells the patient “I’d like to spend time with you” and then walks away.

Answer 28

Using cliché to reassure client. “It’s going to be alright”.

Answer 29

telling the client what to do, giving opinions or making decisions for the client, implies client cannot handle his or her own life decisions and that the nurse is accepting responsibility. “If I were you… Or it would be better if you do it this way…”

Answer 30

You should not do those things.

Answer 31

Your doctor is very good Why did you do that I am so sorry about.... Stereotypes, cliches, parroting, repeating

Answer 32

* Compensation- Using personal strengths or abilities to overcome feelings of inadequacy. * Denial- Refusing to admit the reality of a situation or feeling. * Displacement- Take out our feelings on another person or object. * Introjection- Taking on certain characteristics of another individual’s personality. * Projection- Assigning your own unacceptable feelings or qualities to others. You cheat and think they are cheating.

Answer 33

* Rationalization- Justifying an unacceptable feeling or behavior with logic. * Regression- Reverting to behaviors consistent with earlier stages of development. * Repression- Storing painful or hostile feelings in the unconscious, causing them to be temporarily forgotten. * Sublimation- Rechanneling unacceptable impulses into socially acceptable activities. * Suppression-Choosing not to think consciously about unpleasant feelings

Answer 34

attract their attention before starting a conversation face them when you speak reduce any background noise or try to find a quieter place to have a conversation speak slowly and clearly use visual cues and gestures be patient ask the person what helps them.

Answer 35

* Visually impaired or blind patients is that they are rarely hearing impaired. * Typically, blind patients have heightened auditory and olfactory senses. * anticipatory, meaning that the nurse should alert visually impaired patients of potential hazards or object locations to provide necessary information and safe care. * The position of numbers on an analog clock is often used as a reference when communicating the location of food on the plate of a blind patient.  For example, the nurse may inform the visually impaired patient that the meat entrée is in the 6 o’clock position and the coffee cup is at 2 o’clock on the tray. * Large-print, Braille, audio, or e-books may be helpful in communicating effectively with visually impaired or blind patients. * Gentle physical contact, such as a light touch on the arm, alerts the blind patient that someone is present. This is especially important if the patient has been sleeping, is in a noisy environment, or is hearing impaired.

Answer 36

 Nonverbal cues, such as head nodding or hand squeezing, to communicate their needs. A whiteboard with erasable markers or a computer tablet could be particularly helpful.

Answer 37

Consulting with the family members of these patients often provides helpful hints and insights AVOIDING CONFRONTATION IS IMPORTANT.

Answer 38

understand and accept another persons reality, to accurately perceive feelings, and to communicate this understanding to others.

Answer 39

visual cues (e.g. words, pictures, and objects) not shout or speak too loudly to ask simple questions that require yes or no answers

Answer 40

Critical thinking skills

Answer 41

Allow others to express their feelings and emotions

Answer 42

Express ideas while respecting other people’s opinions. contain I messages, such as I want, I need, I think, or I feel

Answer 43

* Curiosity motivates the nurse to communicate and know more about a person. * Perseverance and creativity are also attitudes conducive to communication because they motivate the nurse to communicate and identify innovative solutions. * A self-confident attitude is important because the * nurse who conveys confidence and comfort while communicating more readily establishes an * interpersonal, helping-trust relationship. * Risk-taking rather than a guarded attitude is important because colleagues sometimes question the suggested nursing interventions. * At the same time, an attitude of fairness goes a long way in the ability to listen to both sides of any discussion.