COMMUNICATION

Question 1

Active listening

Answer 1

means being attentive to what a patient is saying both verbally and nonverbally.

Question 2

Assertiveness

Answer 2

allows you to express feelings and ideas without judging or hurting others. Assertive behavior includes appropriate eye contact; nonverbal communication that reflects interest, honesty, and active listening; spontaneous verbal responses with a confident voice; and culturally sensitive use of touch and space.

Question 3

Autonomy

Answer 3

is being self-directed and independent in accomplishing outcomes and advocating for others.

Question 4

Channel

Answer 4

to send and receive messages through visual, auditory, and tactile senses.

Question 5

Circular transactional model

Answer 5

Includes several elements: the referent, sender and receiver, message, channels, context or environment in which the communication process occurs, feedback, and interpersonal variables

Question 6

Closed-ended question

Answer 6

Form of question that limits a respondent’s answer to one or two words.

Question 7

Communication

Answer 7

Ongoing, dynamic series of events that involves the transmission of meaning from sender to receiver.

Question 8

Complementary

Answer 8

Complementary role relationships function with one person holding an elevated position over the other person.
EX. A complementary role occurs when a nurse provides education to a patient about a new medication or therapy.

Question 9

Empathy

Answer 9

Understanding and acceptance of a person’s feelings and the ability to sense the person’s private world.

Question 10

Environment

Answer 10

All of the many factors (e.g., physical and psychological) that influence or affect the life and survival of a person.

Question 11

Feedback

Answer 11

Process in which the output of a given system is returned to the system.

Question 12

Interpersonal variables

Answer 12

Exchange of information between two persons or among persons in a small group.

Question 13

Lateral violence

Answer 13

Hostile, aggressive, and harmful verbal and nonverbal behavior by a nurse to another nurse via attitudes, actions, words, or behaviors. This behavior includes criticizing, intimidations, blaming, fighting, public humiliation, isolating, withholding assistance, or undermining efforts in completing assignments. This leaves the nurse feeling bullied, inadequate and powerless.

Question 14

Message

Answer 14

Information sent or expressed by sender in the communication process.

Question 15

Motivational interviewing

Answer 15

Interview technique used to identify patients’ thoughts, beliefs, fears, and current health care behavior with the aim of helping them to identify improved self-care behaviors.

Question 16

Open-ended question

Answer 16

Form of question that prompts a respondent to answer in more than one or two words.

Question 17

Perceptual biases

Answer 17

that interfere with accurately perceiving and interpreting messages from others. It is the accurate interpretation of messages that leads to relevant questions to pose, appropriate clarification, and ultimately the right clinical decisions for patients.

Question 18

Receiver

Answer 18

Person to whom message is sent during the communication process

Question 19

Referent

Answer 19

Factor that motivates a person to communicate with another individual.

Question 20

Sender

Answer 20

Person who initiates interpersonal communication by conveying a message.

Question 21

Stereotypes

Answer 21

Generalizations that are made about individuals without further assessment.

Question 22

Symmetrical

Answer 22

Symmetrical relationships are more equal.
EX. A group of patients discussing their plans after discharge is an example of a symmetrical role relationship

Question 23

Therapeutic communication

Answer 23

Process in which the nurse consciously influences a patient or helps the patient to a better understanding through verbal and/or nonverbal communication.