communication

Question 1

forms of communication

Answer 1

• in person
• over the phone
• person to person
• group

Question 2

sender

Answer 2

the one who encodes and delivers or sends the message (initiator)

Question 3

receiver

Answer 3

the one the decodes the message

Question 4

channel

Answer 4

medium through which a message passes from sender to receiver

Question 5

noise

Answer 5

forces that interfere with the communication process

Question 6

feedback

Answer 6

the response the sender receives related to the message

Question 7

environment

Answer 7

personal history surrounding the communication and/or the physical location of the communication (context)

Question 8

interpersonal communication

Answer 8

communication when the parties involved consider one another individual (talking one on one with someone)

Question 9

intrapersonal communication

Answer 9

internal communication (with oneself)

Question 10

small group communication

Answer 10

communication between 3 or more individuals connected by a common purpose

Question 11

public communication

Answer 11

one person speaking with limited verbal feedback

Question 12

mass communication

Answer 12

imparting or exchanging information on a large scale to a wide range of people, typically utilizing mass mediums (social media)

Question 13

functions of communication - identity

Answer 13

sense of identity can come from how others respond to use and vice versa

Question 14

functions of communication - social

Answer 14

to meet a variety of social needs (affection, pleasure, inclusion, relaxation, control…)

Question 15

functions of communication - practical

Answer 15

transfer of information to accomplish day to day tasks

Question 16

category of language - symbolic nature (symbols)

Answer 16

• representation of what we are communicating
• represent the communicators thoughts

Question 17

category of language - governance

Answer 17

• rules that structure the complexity of language

Question 18

phonological

Answer 18

direct how words sound when they are pronounced

Question 19

syntactic

Answer 19

determine the structure of a language

Question 20

semantic

Answer 20

deals with the meanings of words

Question 21

pragmatic

Answer 21

interpretation of the appropriate meaning of a message provides for different contexts

Question 22

category of language - shaping and reflecting attitudes

Answer 22

shape personal identification, credibility, self esteem, reflects attraction and interest, power and weakness

Question 23

equivocal

Answer 23

more then one correct defined meaning

Question 24

relative

Answer 24

words that gain meaning through comparison

Question 25

emotive

Answer 25

language that can prompt intense feelings

Question 26

denotation vs connotation

Answer 26

denotation = emotion free meaning connotation = emotional association of a word

Question 27

euphemistic

Answer 27

a pleasant term substituted for a more direct, but potentially less pleasant term

Question 28

slang

Answer 28

informal language

Question 29

jargon

Answer 29

language used in a particular trade, profession, group

Question 30

characteristics of nonverbal communication

Answer 30

- is it real - is it valuable - it offers a social relational perspective - it can create an ambiguous/disconfirming response - it is culturally bound

Question 31

function of nonverbal comm - repeating

Answer 31

emblems (culturally defined nonverbal behaviors) that confirm verbal confirmation - a nod with saying yes, saying hi and waving

Question 32

function of nonverbal comm - substitution

Answer 32

an emblem takes the place of verbal communication

Question 33

function of nonverbal comm - complementing

Answer 33

nonverbal behaviors used in conjunction with verbal communication (tone of voice/facial expressions)

Question 34

function of nonverbal comm - accenting

Answer 34

the process of using non verbal devices to highlight verbal messages (hand talking)

Question 35

function of nonverbal comm - regulating

Answer 35

ability of nonverbal cues to govern the course of verbal communication (cues in speech to indicate end)

Question 36

function of nonverbal comm - contradicting

Answer 36

nonverbal behavior that differs from verbal message (to show sarcasm etc)

Question 37

function of nonverbal comm - deceiving

Answer 37

the act of not being fully honest (speaking faster than normal)

Question 38

kinesics

Answer 38

study of body movement

Question 39

affect blends

Answer 39

when the combination of two or more expressions displays diverse emotion

Question 40

haptics

Answer 40

of or related to the sense of touch

Question 41

proxemics

Answer 41

study of the way people and animals use space

Question 42

chronemics

Answer 42

study of the use and structure of time

Question 43

hearing vs listening

Answer 43

hearing = sound waves hitting the eardrum and these messages are conveyed to the brain listening = constructing the heard message to embody meaning

Question 44

components of listening - hearing

Answer 44

begin in range and receiving sound

Question 45

components of listening - attending

Answer 45

the practice of concentrating on certain stimuli from the environment

Question 46

components of listening - understanding

Answer 46

the action of deducting a message by following syntactic, semantic, and practical rules

Question 47

components of listening - responding

Answer 47

to exhibit a message action or effect to react (to reply)

Question 48

components of listening - remembering

Answer 48

recalling previously presented information

Question 49

reasons for poor listening

Answer 49

effort, message overload, psychological noise, physical noise, hearing problems, faulty assumption

Question 50

types of listening: informational

Answer 50

listening to comprehend another person, idea, or topic

Question 51

types of listening: evaluative/critical listening

Answer 51

listening with the purpose to judge the quality or accuracy of the speakers remarks

Question 52

types of listening: empathetic listening

Answer 52

listening to assist the speaker arrive at a solution to a problem, considering their emotions

Question 53

how to improve listening

Answer 53

- don't judge - listen for key ideas - listen for emotion - ask questions - take notes - paraphrase to verify understanding