final exam Flashcards
1
Q
the branch of philosophy dealing with values relating to human contact, with respect to rightness and wrongness
A
ethics
2
Q
this is considered a modern challenge to our ethical beliefs
A
all of the above (abortion, stem cell research, medical aid in dying)
3
Q
the moral principle that varies with circumstances
A
situational (aka relativism)
4
Q
these are rules that govern society, are imposed externally and are concerned with acts and conduct
A
laws
5
Q
what is ethics based on
A
all of the above (religion, philosophy, values)
6
Q
the unwritten code that each person follows or what we consider right or wrong is
A
personal ethics
7
Q
when using a model to help understand the ethical development of women, from childhood into adulthood, this development theorist’s is the most appropriate
A
Gilligan
8
Q
these are imposed internally and based on personal or cultural norms
A
ethics
9
Q
this is an allied professional that funeral directors interact with often and must promote understanding and cooperation
A
government agent (coroner, health department, etc)
10
Q
this is a formal agreement provided after receiving complete and accurate information, including alternative choices and consequences, in an understandable form
A
informed consent
11
Q
a declaration or public statement of professional standards of right and wrong conduct
A
code of ethics
12
Q
utilitarian theory
A
moral behaviors produce the greatest good for the greatest number
13
Q
deontological theory
A
suggests an individual should act based on what they believe to be morally right, regardless of the consequences
14
Q
virtue ethics theory
A
emphasizes individuals/ character and personality traits instead of their actions
15
Q
what are components of communication
A
- sender
- receiver
- noise
16
Q
the medium through which a message passes from sender to receiver
A
channel
17
Q
in language, when we create a sentence using the structure - subject + adjective + verb - we are referring to
A
syntactic governance
18
Q
powerful language is
A
confident
19
Q
weak language is
A
arrogant
20
Q
any communication when the parties involved consider one another individual
A
interpersonal
21
Q
one person speaking with limited verbal feedback
A
public
22
Q
this refers to how words sound when they are pronounced
A
phonological
23
Q
this is referring to the meaning of words
A
semantic
24
Q
this is language that is emotion free
A
denotation
25
this is when nonverbal communication takes the place of verbal communication
substituting
26
I can't imagine how you must feel, but I am here to support you - is an example of
empathetic listening
27
the process of focusing on certain stimuli from the environment
attending
28
the teacher listened to the student present on embalming and agreed that 6% TDS was necessary for their long term storage case - this is an example of
evaluative listening
29
kinesics, proxemics, and chronemics are studies of human behavior that provide insight into...
nonverbal communication
30
even though the funeral practitioner was not prepared, the city councilman asked that the funeral practitioner tell the community about the funeral home - this is an example of
impromptu speech
31
this listener is only interested in what they have to say
stage hogging
32
to improve communication with their preceptor, the intern took time to understand the preceptors perspective so they could find a solution that both agreed upon - this is considered
conflict resolution
33
a force that interferes with the process of communication
noise
34
the speed at which a speaker says their words
rate
35
this is the transfer of the deceased from the place of death to the funeral home
transfer of remains
36
on a home removal, when first going to the door, what should you take with you
nothing
37
the request, usually made by a surviving family member, for a funeral home to transfer a deceased from the place of death to the funeral home and for the funeral home to carry out the wishes of the next of kin regarding funeral services and disposition is
notification of death
38
most of the families we serve will notify us about a death in their family by
calling
39
for a standard home removal, this is the number of funeral home staff that should be present
2
40
when transferring remains from a hospital, most will require you
to sign a release for the deceased and their possessions
41
the next of kin calls you to notify you of the death of their loved one. the person died suddenly at home, not under the supervision of a doctor. you should
wait for the police to get involved and release the body
42
the funeral practitioner answers the phone at the funeral home. the caller starts by saying they are planning their own funeral and that they are calling around to compare services and prices. this is best described as what kind of call
price shopping
43
when answering the funeral home phone you should say
hello, this is [funeral home name]. my name is [y/n]
44
of the following, what information is necessary during a notification of death call
name of deceased
45
when using a third party answering service, the funeral director should always
call and coordinate with the family directly
46
the funeral practitioner is trying to decide who is responsible for the disposition while on the phone with the family. the sister of the deceased called to notify the funeral home of the death while his wife and adult children were clearly overwhelmed in the background. who should the funeral practitioner confirm agrees to your services
the wife
47
the transfer of remains is also colloquially known as
a removal
48
why is the transfer of remains an important time for the funeral practitioner to consider how they represent the funeral home
because it is the first chance for the family to meet the funeral practitioner
49
this is the vehicle that is most used for the transfer of remains today and is typically recommended for institutional transfers
van
50
the head of an archdiocese
arch bishop
51
this is a symbolic cloth placed over the casket
pall
52
the ceremony hold at a catholic church is usually called
mass
53
the leader of the catholic faith
pope
54
the act of bending the right knee to show humility
genuflect
55
orthodox jews usually do not allow
embalming
56
in the mormon faith the deceased who has been through the temple is mostly dressed in
white
57
the complete american legion funeral detail consists of how many members
21
58
in most churches, you lead the casket in ___ first
feet
59
deceased priests enter the church ___ first
head
60
in the jewish faith, this is the leader of the church
rabbi
61
the catholic prayer service at the funeral home the night before the funeral service
rosary service
62
this is a catholic geographical grouping
diocese
63
this is a set of beads to aid in prayer
rosary
64
liturgical churches usually look (architecturally) like
a cross
65
the islamic leader of a congregation is a
Imam
66
a cross with a corpus christi is called
crucifix
67
what is the proper title for an officiant of the christian science faith
reader
68
this is a religious singer who assists the rabbi
cantor
69
where do you procure an american flag to present to a decedents family
post office
70
in the jewish faith ___ is a funeral cortege
levaya
71
in the catholic faith, this person would carry the crucifix
crucifier
72
this is a catholic piece of cloth having religious significance usually worn around the neck
scapular
73
mormons have their funeral service here
funeral home
74
the menorah would most likely be associated with which religion
orthodox jewish
75
the three short services or blessing associated with the greek orthodox service is
trisagion
76
who was the founder of the mormon religion
joseph smith
77
when a mormon dies who do you contact for the service
bishop
78
the buddhist place of worship would be
pagoda
79
what are the first 3 letters in the greek word for jesus
IHS
80
what is the funeral or funeral prayer called in the islam faith
jinazah
81
the jewish term for the grave
kever
82
a prayer shawl worn by men during the prayer service in the jewish faith
tallith
83
who is the contact person for the knights of the columbus
grand knight
84
a philanthropic and educational women's group and official auxiliary of the church of the latter day saints
relief society
85
in the jewish faith, the skull cap worn by men at temple and funeral service
all of the above (yarmulke, yamaka, kippah)
86
what is the jehovah witness place of worship
kingdom hall
87
what is a bonze
buddhist priest
88
which religion follows a liturgical form of worship
baptist
89
a form of worship having scriptures as a central element but no prescribed order of service
non liturgical
90
these are the wings of the main part of the protestant church, which may serve as a chapel
transepts
91
the holy book of the islamic faith
koran
92
in the jewish faith, the 7 day mourning period starting after burial
shiva
93
in a military funeral, where is the chaplain positioned
at the head of the casket
94
where would a christian scientists funeral be held
funeral home
95
what is the female organization associated with the masonic lodge
order of the eastern star
96
what is an unsolicited gift to a clergy person
honorarium
97
this is the discharge form used for almost all veterns benefits
DD214
98
an individual can request discharge paperwork from
national archives
99
generally, veterans can receive benefits if they have been discharged under what status
other than dishonorable
100
what kind of headstone or marker can an eligible veteran receive
all possible answers (bronze flat marker, upright white marble, light gray granite flat marker)
101
this is the only keepsake that can be requested for all family members of a veteran
presidential memorial certificate
102
by law, a minimum of how many uniformed detail are required for military honors
2
103
ideally, what branch of service performs military honors
parent service
104
what benefits may be included when burying in a national cemetery
all possible answers (headstone/marker, burial flag, open/close of grave)
105
what benefits may be included when burying in a private cemetery
burial flag
106
this is one of the special military honors offered only at arlington national cemetery
flyovers for pilots
107
most veterans are only eligible for this type of disposition at arlington national cemetery
above ground inurnment
108
this is the form that must be completed by a funeral director (often automatically completed through the electronic death registration system), which reports an individuals death to social security
statement of death
109
this benefit is only payable to a person if they are alive for the complete month
social security benefit
110
public assistance
varies from state to state
111
this type fo preneed contract will credit the amount paid plus any interest to the balance due, and the current price at death will be charged for services and merchandise
non guaranteed
112
this type of preneed contract can be terminated at any time
revocable
113
this type of preneed contract will freeze the price of services and merchandise chosen at the time of the pre arrangement
guaranteed
114
this type of preneed contract cannot be terminated and can only be used to fund the funeral
irrevocable
115
can a funeral home put preneed money directly into their checking account? why?
no, because services and merchandise have not been provided
116
these are they 2 most common ways for a funeral home to prefund funerals
trust and specialized life insurance
117
a funeral prefunded by a multi pay insurance contract will be
more expensive than paying a lump sum payment
118
what change is considered minor in a prefunded contract
change in location of service
119
this is the person for whom the insurance funded prearrangements are are made (this is their funeral)
insured
120
if a guaranteed, prefunded casket is not available at the time of death, the funeral home should
provide a casket of equal or greater value
121
this is the person who will receive any unused funds
beneficiary
122
reasons to prearrange a funeral
- make the deceased's wishes known to NOK
- make decisions ahead of time without high emotion
- lock in prices and alleviate financial burden
123
at the time of death, when you create the 'blueprint' of a funeral service by meeting with the family and discussing vital and personal information related to the death of the individual
arrangement conference
124
what information should already be confirmed by time you get to an at need arrangement
the location of the deceased
125
this type of funeral is adjusted to the needs and wants of those directly involved
adaptive funeral
126
this type of funeral is devoid of religious connotation
humanistic
127
this type of funeral is not related to a specific religion
spiritual/non sectarian
128
this must be handed to the family if you start talking about prices
GPL
129
what payment method is not recommended for a funeral bill
paid by estate
130
what is the name of the bill showing the merchandise and services chosen
statement of funeral goods and services
131
this is the "one who supplies vital statistics"
informant
132
what is any item obtained from a third party and paid for by the funeral provider on the purchasers behalf
cash advances
133
the first jack o lanterns were made from
turnips
134
this is a business that is independently owned and operated and is not dominant in its field of operation
small business
135
this form of ownership has unlimited liability, limited life and is operated by one owner
sole proprietorship
136
this form of ownership has limited liability, double taxation of earnings and can have thousands of owners
C corporation
137
this form of ownership has limited liability, limited shareholders (usually under 100), and a limited life (30 years)
S corporation
138
this form of ownership has limited liability, no significant requirements, and a limited life (30 years)
limited liability corporation (LLC)
139
this is defined as a source fo funds extended by one business to another to help finance the distribution of a producers goods
trade credit
140
this is the cost of a fixed asset less accumulated depreciation
book value
141
this is the fair market price to purchase similar assets, which can be difficult to determine at any given time
replacement value
142
capital invested in the business by the owners
equity capital
143
what is a consideration that is important when deciding on a supplier
all possible answers (are they reliable, quality of service, terms)
144
this is an intangible asset
name of the business
145
this is a tangible asset
hearse
146
what is the advantage of building a new business
you're in charge of the design
147
this is another term for managing, which includes dealing with people and being responsible for the results
all possible answers (directing, controlling, actuating)
148
dealign with people and problems
actuating
149
this leadership model emphasizes employees as resources and customers as allies
servant leader
150
this leadership model emphasizes employees as tools and customers as challenges
power reliant leader
151
this motivational model starts by addressing basic physiological needs and builds to self actualization
Maslows hierarchy of needs
152
this motivational model is based on 2 types of workers - one that does not like to work and needs supervision and another that does like to work and needs very little guidance
McGregors X and Y theory
153
this motivational model has a third employee theory, which emphasizes that this type of employee views work as a whole part of a person
Ouchis theory Z
154
this 2 dimensional motivational theory requires management to investigate intrinsic job satisfaction issues and extrinsic job dissatisfaction issues to improve overall production
Herzbergs 2 factor theory
155
to set a theory X employee up for success, you, as the manager, need to ask them to clean the prep room by
assigning the task and making a clear list of responsibilities to fulfill
156
you discover that your employee is choosing to reschedule their family event to work a funeral for a family they have gotten close with in arrangements. how would the employee be labeled in Ouchis motivational theory
theory Z
157
disasters
a sudden misfortune, resulting in the loss of life and/or property
158
natural disasters examples
- floods
- earthquakes
- hurricanes
- tornadoes
- volcanic eruptions
159
accidental disasters examples
- air crash
- fires
- train crash
- boat/ship crash
- bus crash
160
man made disasters examples
- homicide
- suicide
- chemical contamination
- arson
- political/religious event
- terrorism
161
emergency response organizations (federally)
department of homeland security and department of health and human services
162
FEMA
federal emergency management agency
163
DMORT
disaster mortuary response team
164
human resources
employees of an organization with the necessary knowledge and skills to fulfill the purpose of the organization
165
HR management
well organized and effective application of human resources to achieve and maintain the strategic goals of an organization
