Communication

Question 1

State 4 methods of communication

Answer 1

-face-to-face
-oral
-written
-electronic
-visual/pictorial

Question 2

What are the benefits of face-to-face and oral communication

Answer 2

-information given faster
-cheaper than writing or technology
-there is instant feedback
-allows a two way discussion

Question 3

What are the disadvantages of face-to-face and oral communication

Answer 3

-no permanent record (be forgotten)
less structured than written
personalities / emotions can create a barrier

Question 4

What are the benefits of written communication

Answer 4

-Provides a permanent record
-More structured and consistent
-Viewed at convenient time
-Better to write down if there’s many points

Question 5

What are the disadvantages of written communication

Answer 5

-can take longer to prepare
-inflexible (no immediate feedback)
-can’t use non-verbal cues (body language)

Question 6

What are the benefits of electronic communication

Answer 6

-created and sent quickly at low cost
-wide audience can be reached
-large volume of information can be provided and updated regularly at a low cost

Question 7

What are the disadvantages of electronic communication

Answer 7

-only used if recipients have correct technology
-may be missed due to large volume of mail
-may be considered impersonal and treated as spam

Question 8

What are the features of effective communication

Answer 8

-clearly transmitted, received and understood
-achieve the aim the organisation intended
-achieve at reasonable cost (time and money)
-receive positive feedback, if necessary

Question 9

What are the benefits of effective communication

Answer 9

-helps motivate employees (feel part of team)
-decision making is easier (accurate info)
-good communication with customers (good rep, attract customers)
-improve external and internal relationships

Question 10

what are the consequences of poor communication

Answer 10

-employees lack info needed to do job (makes mistakes, demotivated)
-poor relationships (bad rep)
-poor reputation (losing customers and sales)
-errors made ( more complaints)

Question 11

Name 4 communication barriers

Answer 11

-distortion
-noise
-difference in perception
-jumping to conclusions
-lack of interest / feedback
-Information Overload
-Bias and selectivity

Question 12

what must good information be

Answer 12

-accurate
-up to date
-relevant
-available
-cost efficient
-appropriate

Question 13

Senior Admin Assistant should be able to

Answer 13

-communicate complex information
-select appropriate communication methods
-understand possible barriers
-maintain security and confidentiality