communication

Question 1

communication

Answer 1

-a lifelong learning process for nurses
-key to nurse-patient relationships
-impact on patient outcomes, safety, and patient satisfaction

Question 2

circular transactional model

Answer 2

-referent
-sender
-receiver
-message
-channels
-context / environment
-feedback
-interpersonal variables

Question 3

levels of communication

Answer 3

-intrapersonal: self
-interpersonal: one on one
-small group: small number of people
-public: interact with an audience
-electronic

Question 4

forms of communication

Answer 4

verbal and nonverbal

Question 5

verbal communication

Answer 5

-vocabulary
-pace
-tone
-clarity and brevity
-timing

Question 6

nonverbal communication

Answer 6

-personal appearance
-facial expression and eye contact
-body posture, movement, gestures
-sounds (sigh, moan, groan, sob)
-personal space

Question 7

elements of professional communication

Answer 7

-courtesy
-use of names
-fostering trust
-assertiveness and advocacy

Question 8

phases of a helping relationship

Answer 8

-pre interaction
-orientation
-working
-termination

Question 9

interdisciplinary communication

Answer 9

-handoff report
-use of common language
-lateral violence

Question 10

use of common language

Answer 10

SBAR: situation, background, assessment, recommendation

Question 11

lateral violence

Answer 11

-incivility
-bullying

Question 12

communication strategies

Answer 12

-motivational interviewing
-AIDET

Question 13

AIDET

Answer 13

-A: acknowledge
-I: introduce
-D: duration
-E: explanation
-T: thank you

Question 14

factors influencing communication assessment

Answer 14

-developmental level
-sociocultural difference
-roles and responsibilities
-space and territoriality
-physical, mental, and emotional state
-values
-environment

Question 15

planning and outcomes for communication

Answer 15

-consider environment
-meet basic safety and comfort needs first
-timing
-make yourself available

Question 16

overcoming barriers implementation

Answer 16

-set the stage
-hearing and vision impairment
-interpreter if needed
-communication boards

Question 17

therapeutic communication techniques

Answer 17

-active listening: SURETY
-sharing observations
-sharing empathy
-sharing hope
-sharing humor
-sharing feelings

Question 18

SURETY

Answer 18

S: sit
U: uncross
R: relax
E: eye contact
T: touch
Y: your intuition

Question 19

communication techniques

Answer 19

-using touch
-using silence
-providing information
-focusing
-asking questions
-clarifying
-summarizing
-offering self and self disclosure

Question 20

types of questions

Answer 20

-open-ended vs closed-ended
-leading statements

Question 21

clarifying communication technique

Answer 21

-restating
-reflecting
-paraphrasing
-exploring

Question 22

non therapeutic communication techniques

Answer 22

-asking personal questions
-giving personal opinions, approval and disapproval
-changing the subject
-minimizing feelings
-false reassurance
-asking why questions
-being defensive
-stereotyping
-sympathy
-arguing

Question 23

pediatric considerations

Answer 23

-simple language
-be aware of nonverbal
-position yourself at eye level
-incorporate play

Question 24

geriatric considerations

Answer 24

-be aware of sensory alterations
-assistive devices if needed
-allow time for responses
-minimize distractions

Question 25

adaptive techniques using an interpreter

Answer 25

-speak directly to the patient in 2nd person -use a normal tone and voice -speak a couple of sentences at a time, allowing for interruption -document interpreter ID number in health record

Question 26

adaptive techniques in patients with speech alterations or cognitive impairment

Answer 26

-listen attentively -face the patient -ask questions that require yes or no answers -allow time for responses -use visual cues and communication boards -engage family if appropriate

Question 27

adaptive techniques in patients who are unresponsive

Answer 27

-call patient by name -use verbal and nonverbal -speak as though patient can hear -explain all procedures and sensations -provide orientation

Question 28

evaluation

Answer 28

-was the patient able to tell their story -were therapeutic communication techniques used -how many questions were asked -did actions block or facilitate communication