communication Flashcards
(27 cards)
What is communication?
The exchange of information, thoughts, and feelings.
What is therapeutic communication?
A style of communication aimed at enhancing the patient’s well-being.
List three importance of good communication in healthcare.
- Patient perception
- Protection from potential legal issues
- Aids in positioning
- Relationships with coworkers
What should be provided to the patient or their substitute decision maker according to SOP #5?
- Clear and understandable information
- Answers to their questions
- Instructions on clothing removal
What does SOP #6 emphasize in professional relationships?
Use a wide range of communication and interpersonal skills.
What are the key components of verbal communication?
- What you are saying
- Conciseness
- Avoiding medical jargon
What is paralanguage?
Not what you say, but how you say it.
What is an important aspect of listening in healthcare?
Listen in a therapeutic manner to gather information.
Why is record keeping important in healthcare?
It must be legible and use proper wording.
What are some downsides of using writing as a form of communication?
Potential misunderstandings and lack of personal touch.
What is nonverbal communication?
All stimuli other than spoken words.
List three types of nonverbal communication.
- Facial expressions
- Body motions
- Eye contact
What is the significance of touching in healthcare?
Necessary for patient comfort and should be preceded by communication.
What should be avoided to ensure effective communication?
- Rapid speech
- Language barriers
- Judgemental statements
What is the NOD approach in patient introduction?
- Open body language
- Smile if appropriate
- Use patient’s name
What are the key components when taking patient history?
- Localization of the problem
- Chronology/Onset
- Quality
What constitutes the most common form of sexual abuse of patients?
Remarks of a sexual nature.
What is the importance of showing empathy to patients?
It helps in building rapport and trust.
What should you do when dealing with an unconscious patient?
Communicate clearly and respect their dignity.
What is non-assertive communication?
Passive behavior that does not express one’s feelings or needs.
What is assertive communication?
Expressing one’s feelings and needs without infringing on others’ rights.
What are common causes of conflict in the workplace?
- Lack of communication
- Differences in style/personality
- Job insecurity
What is a key strategy for preventing conflict with coworkers?
Maintain departmental policies and education.
What are the personal consequences of conflict?
- Increased frustration
- Strained relationships
- Loss of sleep
