communication

Question 1

what is communication

Answer 1

•transferring information and ideas from one person to another
•purpose to inform instruct and educate

Question 2

internal communication stratergies

Answer 2

•polite
•directly
•clear

Question 3

types of internal content

Answer 3

• bulletins
•Newsletters
•data/reports

Question 4

external and internal aims🍎🤳

Answer 4

– Present a positive image.
– Promote an ethical business.
– Demonstrate core values.

Question 5

what is etiquette

Answer 5

way you conduct yourself
acceptable behaviours

Question 6

meeting etiquette

Answer 6

•Be punctual
•Apologies for unavoidable absence.
•Be attentive

Question 7

corporate rules

Answer 7

•acceptable behaviours.
•dignity
•professionalism

Question 8

telephone rules

Answer 8

•Don’t put someone on hold for long time
•Keep tone and pitch polite at all times.

Question 9

business etiquette rules

Answer 9

•Greetings matter
•Names are important:
•Pay attention:
•Punctual and polite

Question 10

benifits of good etiquette

Answer 10

•enhance your status
•credibility
•professional reputation.