Communication Flashcards
(26 cards)
What is effective communication in real estate? The clear exchange of information between parties
ensuring understanding of facts
What is active listening? Fully concentrating
understanding
What is misrepresentation? A false statement of material fact that induces someone to act (can be innocent
negligent
What is puffing? Exaggerated or subjective opinions not considered misrepresentation (e.g.
“This is the best house on the block”).
What is material fact? Any fact that could affect a party’s decision to enter into a transaction.
What is fraud? Intentional deception to induce a party to part with something of value or give up a legal right.
What is negligent misrepresentation? False information provided carelessly that causes harm to another.
What is the importance of clear written communication in real estate? Prevents misunderstandings
creates enforceable agreements
What is a real estate disclosure? A statement revealing material facts about a property
required by law or contract.
What is email communication’s legal standing in real estate? Emails can form binding contracts if they meet legal elements of an agreement.
What is verbal communication’s risk in real estate? It often lacks legal enforceability and is subject to misunderstanding.
What is the “Statute of Frauds”? A law requiring certain contracts (including real estate sales) to be in writing to be enforceable.
What is body language’s role in communication? Nonverbal cues that convey attitude
interest
What is feedback in communication? A response that shows understanding or requests clarification.
What is the difference between open-ended and closed-ended questions? Open-ended elicits longer responses (exploratory); closed-ended limits to yes/no or facts.
What is escalation of commitment in negotiation? Continuing to invest in a losing proposition due to past investment or stubbornness.
What is rapport building? Establishing trust and mutual understanding with clients.
What is the difference between synchronous and asynchronous communication? Synchronous is real-time (calls
meetings); asynchronous is delayed (emails
What is proxemics? The study of personal space in communication — important in in-person meetings.
What is the impact of tone of voice in real estate communication? It conveys emotion
confidence
What is mediation? A form of dispute resolution where a neutral third party helps resolve disputes (voluntary agreement).
What is arbitration? A binding dispute resolution process where an arbitrator decides the outcome.
What is earnest communication? Honest
transparent
