Communication Flashcards by danielle ede

Q

What does the EEERR stand for in the Quality of Encounter Model?

A

Engage (start as you wish to continue)
Explain (be clear about what you intend to do)
Ensure (ensure the person understands)
Record (complete any relevant paperwork)
Reassure (thank the person for their time)

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Q

What are the HEAR values?

A

Honesty
Empathy
Autonomy
Reflection

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Q

What are the HEAR principles?

A

Core communication values
Enhancing cooperation
Broad applicability

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Q

What are the 3 guidelines for officers when communicating with members of the public?

A

Communication
Clues
Curiosity

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