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Flashcards in Communication Deck (13):
1

Advantages (oral communication)

It is fast
Direct questions cannot be ignored
It is more sufficient

2

Disadvantages (oral communication)

There is no record of conversation or agreement
People may easily forget details or later disagree with what they have said

3

Advantages (written communication)

Means that you have permanent record
People have time to think about what they are going to write

4

Disadvantages (written communication)

Slows down decision making
It can be ignored
Files may fall into wrong hands

5

Example of oral communication

FaceTime
Skype

6

Example of written communication

Notice boards
Memos
Letters
Reports
Text messages

7

Internal communication

Is any form the f communication that allows people within a business to communicate with each other

8

Internal info involves

Downward flow of info
Upward flow of info
Lateral flow of info

9

Downward flow of info

Eg- from nord directors down to employees

10

Upward flow of info

Eg- from employees up to directors

11

Lateral flow of info

The flow of info between people who work at the same level in a business

12

External communication

Is any form of communication that allows people in one organisation to communicate with others in another

13

Oral communication

Is communication is the transfers of ideas, messages and facts between people