Communication Flashcards

1
Q

Gender differences: topics of communication

A
  • Women: discuss personal aspects of life, feelings, gossip, critique others, and come to more negative conclusions
  • Men: impersonal matters, discuss objects and actions such as cars and sports, seek out laughs rather than support and counsel; less intimate and less personal than women’s conversations
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2
Q

Gender differences: styles of conversation

A
  • Women: less forceful than men, speech is more indirect and tentative; ask questions in conversations more than men
  • Men: do more talking in conversations with women; men are more certain and knowledgeable in conversations
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3
Q

Gender differences: self-disclosure

A
  • Women: self-disclose more than men and elicit more self-disclosure; high in expressivity and comfortable talking about feelings
  • Men: less self-disclosure to male partners than to female partners; more dependent on women for emotional warmth and intimacy
    • Androgynous men: high in expressivity, meaningful and intimate interactions with both sexes
    • Traditional “macho men”: superficial conversations and need relationships with women for warmth and intimacy
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4
Q

Julien et al study: communication differences based on sexual orientation -> study basics

A
  • Explored the contribution of negative and positive communication to relationship quality; explored differences between heterosexual, gay, and lesbian couples
  • Participants filled out questionnaires regarding relationship quality
  • Researchers used observational measures:
    Partners took turns completing 2 twenty-minute videotaped interaction tasks during which they talked (helpee role) to their partner (helper role) about their most salient personal problem (anything other than work, health, or family)
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5
Q

Julien et al study: communication differences based on sexual orientation -> selected results

A
  • Heterosexual, gay male, and lesbian couples did not differ in levels of communication behaviours
  • In both the conflict and the support domains, they showed similar levels of negative (ie. withdrawal, counter-validation) and positive behaviours (ie. help request, attentive while listening, validation, solutions)
  • Also showed similar levels of perceived support of following support discussions
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6
Q

Balzarini et al study: communication in polyamorous relationships in general

A
  • Communication is a valuable skill in any relationship, increased importance in the context of polyamorous and other CNM (consensual non-monogamous) relationships
  • People in these relationships employ an ideology that emphasizes open and honest communication –> most report making agreements or freely chosen rules with their partners regarding intimate behaviours and preferred level of knowledge about other partners
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7
Q

Balzarini et al study: polyamory basics

A
  • Most identify as having 2 concurrent partners:
    • Primary relationships:
  • – Between 2 partners who live together
  • – Share finances
  • – May or may not be married
  • – May or may not have/raise children together
  • Non-primary or secondary partners: Partners beyond the primary relationship
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8
Q

Balzarini et al study: selected findings about communication and polyamory

A
  • Survey respondents report greater communication for primary relationships → quality of communication with primary relationship partners exceeded the quality of communication for secondary relationships
    • Why?
  • – Greater communication may be necessary for primary relationships to endure while other relationships are pursued
  • – High level of interdependence within primary relationships (communicate about needs and expectations, to negotiate agreements, schedules, and boundaries, and to work through the kinds of problems that emerge when negotiating polyamory)
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9
Q

Non-verbal communication

A
  • Includes everything that occurs in an interaction that is not spoken
  • Has several functions:
    • Provides information: person’s mood and meaning are evident in nonverbal behaviour
    • Regulates interactions: subtle, nonverbal cues help people to take turns in conversations smoothly
    • Defines the relationship: nonverbal actions express intimacy; also carry signals of power and status
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10
Q

6 channels of non-verbal communication

A
  • facial expressions
  • eyes and gazing behaviour
  • body movement
  • touch
  • interpersonal distance
  • paralanguage
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11
Q

non-verbal communication: facial expression

A
  • signal moods and emotions in a manner that’s universal
  • Facial expressions are prominent in non-verbal communication, and we sometimes try to manage them to disguise the true emotion
    • but fake/pretend expressions differ from authentic ones (“microexpressions”: short flashes of real emotions, may only be seconds, visible during momentary lapses of control)
  • follow display rules (cultural norms that dictate what emotions are appropriate in particular situations)
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12
Q

universal emotions

A
  • Happiness
  • Sadness
  • Fear
  • Anger
  • Disgust
  • Surprise
  • Contempt
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13
Q

4 ways we try to modify our expressions to follow display rules

A
  • Intensifying or exaggerating them (ex. Trying to look super happy when you receive a gift you don’t like)
  • Minimizing or lessening them (ex. Downplaying your true feelings about watching a movie you don’t want to watch)
  • Neutralizing or withholding them (ex. Poker players hiding true feelings they get when they have a good hand)
  • Masking or replacing them with other emotions (ex. Runner-up hiding how upset they are when they lose)
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14
Q

non-verbal communication: eyes and gazing behaviour

A
  • Direction and amount of a person’s eye contact
  • Pupils dilate when we see something that interests us
  • Communicates interest or disinterest (eg. interactions at a bar/restaurant)
  • Look at conversational partners more when listening
  • Helps define relationships (lovers look at each other more than friends, friends look at each other more than acquaintances)
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15
Q

non-verbal communication: body movement

A
  • Posture or motion of body (ex. Thumbs up, crossing arms over your chest)
  • Gestures vary from culture to culture (ex. Okay symbol with finger to thumb)
  • Can also signal status (high status people adopt open, asymmetric postures that take up a lot of space)
  • Both men and women attracted more interest on Tinder when they adopted an open, expansive posture that indicated self-confidence and status
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16
Q

non-verbal communication: touch

A
  • Can convey closeness and affection
  • Uninvited touch can signal dominance
  • gender differences and mixed messages exist
17
Q

touch: gender differences and mixed messages

A
  • Women tend to respond positively when briefly touched, men do not
  • Men tend to touch women more than women touch men (particularly in younger couples)
    • Women looked at negatively if they touch men more when observed and not in a position of higher status
18
Q

non-verbal communication: interpersonal distance

A
  • 4 different zones of personal space exist for different kinds of interactions
  • Distance is also an indirect indicator of relationship quality (low quality = more distance between self and partner)
19
Q

4 zones of personal space

A
  • Intimate zone: face to face, extends out from the front of our chests to 1.5 ft; hostile or loving interactions
  • Personal zone: 1.5 to 4 feet away from us; friends and acquaintances
  • Social zone: 4-12 feet away from us; business-like interactions (ex. Sitting across from an interviewer)
  • Public zone: beyond 12 feet; formal interactions (ex. university lectures)
20
Q

4 zones of personal space: differences to note

A
  • Zone of distance describe patterns of interactions among North Americans
  • French, Latin, and Arabic cultures prefer smaller distances
  • Men prefer larger distances than women
  • People stand further away from individuals with high status
21
Q

non-verbal communication: paralanguage

A
  • All the variations in a person’s voice other than the actual words they use (ie. rhythm, pitch, loudness, and rate)
  • Not about what people say, but how they say it (ex. Baby talk)
  • Helps define relationships (lovers talk to each other with different rhythms than friends use → lovers tolerate longer delays in responding, more silence, and say less overall)
22
Q

non-verbal sensitivity

A
  • Sensitivity and accuracy in how couples read, decode, and correctly interpret each other’s non-verbal behaviour
  • Can predict relationship satisfaction (non-verbal skills may influence relationship satisfaction; relationship satisfaction may influence how hard people work to communicate well)
  • women work harder at nonverbal communication than men (send clearer, more comprehensive messages; attentively interpret others’ behaviour more accurately)
23
Q

non-verbal sensitivity: challenges with encoding and decoding

A
  • Encoding: sender may enact a confusing message that is difficult to read
  • Decoding: sender may fail to correctly interpret a message that is clear to everyone else
24
Q

why do non-verbal deficits occur?

A

Inattention and lack of effort → both women and men improve communication when they look, listen, and pay attention

25
Q

aspects of miscommunication

A
  • interpersonal gap can cause misunderstandings (occurs when what a person wanted to communicate is different than the messages the other person received)
  • problems saying what we mean
  • problems hearing each other
26
Q

problems saying what we mean

A
  • Kitchen-sinking: complaint is not precise and several topics are addressed at once → primary concern is lost
    • Ex. “It’s not just about your carelessness, it’s about your drinking and lousy attitude about helping out around the house”
  • Off-beam: wandering from topic to topic (topics are connected in some way); never staying on one topic long enough to resolve it
    • Ex. “You never do what I ask, you’re just as hard-headed as your mother, and you always take her side”
27
Q

problems hearing each other

A
  • Mindreading: assuming you understand another person’s thoughts, feelings, and opinions without asking
  • Interruptions: interrupt either to express agreement and clarification (positive communication) or to express disagreement (partner may feel disregarding and unappreciated)
  • Yes-butting: listening poorly; finding something wrong or unworkable (ex. “Yeah, we could try that, but it won’t work because…”)
  • Cross-complaining: respond to a complaint with one of their own; fail to hear original complaint (ex. “I hate the way you let the dishes pile up” “Well I hate the way you leave your clothes lying around on the floor”)
28
Q

ways to improve communication

A
  • behaviour description
  • I-statements
  • XYZ statements
  • Active listening
  • schedule regular meetings to discuss grievances
  • avoid using sarcastic insults when you get angry or attribute hostile intent to your partner (take a time out instead”
  • Use deep breathing to stay calm (try the 1-2-3 method)
29
Q

improving communication: behaviour description, I-statements, XYZ statements

A
  • behaviour description: plainly identify a specific behaviour that annoys us (avoid using words like “always” or “never”)
  • I-statements: starting with “I”, then describe a specific emotional reaction (“I feel pretty angry right now”)
  • XYZ statements: combines behaviour descriptions with I-Statements (“When you do X in situation Y, I feel Z”)
    • Ex. “When we talk and you don’t let me finish what I’m saying, I feel like I don’t matter.”
    • Ex. “When dishes get left in the sink, I feel frustrated because I have to clean them up”
30
Q

improving communication: active listening

A
  • 2 important tasks
    – Accurately understanding what our partners are
    trying to say
    – Communicating attention and understanding to our
    partners so that they know we care about what they have said
  • 2 ways to show it: paraphrasing and perception-checking
31
Q

active listening: paraphrasing and perception-checking

A
  • Paraphrasing: repeat a message back in your own words → gives our partner a change to agree that that’s what they really meant
  • Perception-checking: assessing the accuracy of our inferences about a partner’s feelings by asking for clarification and feedback → addresses mind-reading