Communication

Question 1

SOLER: give key points

Answer 1

¤ Reference: Egan, 1975
¤ an aid for teaching non-verbal communication
¤ stands for “sit squarely”, “open posture”, “lean towards the other”, “eye contact” and “relax”.
¤ replaced by SURETY (Stickley, 2011).

Question 2

SURETY

Answer 2

¤ Reference: Stickley (2011)
¤ replaces SOLAR (Egan, 1975) as aid for teaching non-verbal communication.
¤ improves on SOLAR by incorporating touch and intuition.
¤ aims to be less mechanical and more reliant on natural human ability to communicate.
¤ Stands for “sit at an angle”, “uncross arms and legs”, “relax”, “eye contact”, “touch” and “your intution”.

Question 3

How to introduce yourself to patients…

Answer 3

¤ Reference: Guest (2016)
¤ introduction forms the basis of the therapeutic relationship between nurse and patient.
¤ “Hello my name is – I will be your nurse today”
¤ “Would you prefer Mr Smith or John?”
¤ Explain purpose of interaction e.g. “I am here to give you medication”.
¤ Ask if they have any questions, answer them, explain what will happen next.
¤ Use active listening and paraphrasing.

Question 4

Communication between nurses…

Answer 4

¤ Reference: O’Daniel and Rossenstein (2008)

¤ ineffective communication between health care professionals puts patient safety at risk.