Communication and negotiation Flashcards
(33 cards)
Tell me about a time when you had to demonstrate effective communication skills?
Communicated to the subcontractor about an assessment I have carried out. I called to arrange a meeting, in the meeting I presented my assessment using different data and explaining step by step my methodology. As a result, the supplier was able to understand the grounds of my assessment and was able to review it sufficiently.
What makes effective communication?
- Clear
- Concise
- Complete
- Be an engaged listener
How have you been able to improve you oral and written communication skills?
- Business meetings:
- Working collaboratively:
- Writing reports: ICEs
- Emails:
- Toolbox talk
What key skills are useful for effective teamworking?
- Listening – to other people’s ideas
- Discussing – team members to ask questions and interact
- Persuading – individuals to consider their positions
- Respect – treating team maters with respect and support their ideas
- Helping – to encourage team work
- Sharing – information to create a positive team environment
- Participating – ensuring all team members get involved
- Communication – have effective communication skills to allow team members to work together
- Reflection and identifying strengths and weaknesses
What is communication?
The exchanging of information bt speaking, writing,or using another medium
What are the different methods of communication?
Oral
Written
Graphic
Non-Verbal
How would you select method of communication?
Intended message
Speed of delivery and response
Target Audience.
History of communication between both parties.
What are the different methods of Oral communication?
Calls
Presentations
Meetings and Negotiations
What are the advantages of Oral Communication?
Speed of delivery and response
What are the disadvantages of Oral Communication?
No written audit trails - misunderstandings
What are the different methods of Written communication?
Emails
Letters
Reports
What are the advantages of Written Communication?
It creates permanent record of evidence. It can be used for future reference.
It gives the receiver sufficient time to think, act and react.
t can be used as legal document.
It can be sent to many persons at a time.
What are the disadvantages of Written Communication?
Speed of delivery is slow
Target audience -must be adapted to suit
What are the different methods of Graphic communication?
Sketches and Drawings
Visualizations
Branding and logos
Maps
What are the advantages of Graphic Communication?
Reinforce key themes and written methods.
What are the disadvantages of Graphic Communication?
Context key to explanations
What are the different methods of Non-Verbal communication?
Appearance
Body language & Posture
Eye Contact
What are the advantages of Non-Verbal Communication?
80% of all communication is non-verbal.
Reinforce verbal communication.
What are the disadvantages of Non-Verbal Communication?
Needs to reflect message conveyed, otherwise confusing.
Why important to deliver reports in person?
Clarity through reinforcement of key points
Speed of delivering and responses to queries
Why are Actions from Meeting Minutes important?
Hold team members accountable for previous actions discussed and also provide written audit trails
What are RFIs and why are they important?
Request for Information from design team - requesting information required to make design decisions.
How would you structure and deliver a presentation?
Structure:
Introduction to speaker
Inform audience of topic you will be presenting
Deliver main body of talk
Conclusion of what was discussed via summary
Allow for questions
Delivery:
Brief / Introduction
Logical order
Time allocated to different sections
Voice tone & speaking slowly to deliver message
Slides supplementary to message delivered
Questions
How would you deliver a report at a meeting?
Give a summary of the key findings.
Only include vital information.
Offer to distribute the report afterwards.
