Communication and Negotiation Flashcards
1
Q
Why is communication so important?
A
Regular clear and effective communication with clients is important to maintain relationships and help attract more business opportunities
2
Q
What are effective negotiation strategies?
A
- Detailed research and preparation
- Understanding the opposing parties position
- Considering the method of communication (phone, meeting, email)
- Maintain communication
- Agreeing client objectives and negotiating a strategy before starting
- Walk away if needed
