Communication and Negotiation Flashcards
What are the different forms of negotiation?
Competitive
Collaborative
What do you do once agreement has been reached?
Make sure to receive the agreement in writing between the parties.
How do you successfully communicate to your client, when delivering a cost plan?
Make sure they fully understand what is being displayed to them.
Make changes where appropriate for them to be able to interpret it more easily.
How would you prepare for negotiation?
- Establish the areas required to negotiate
- Establish the parties views
- Authorisation from my client to act on their behalf.
What does dispute has crystalised mean?
Means that it has been referred to a formal dispute resolution procedure
How do you ensure that everyone in a team gets a say?
At the end of each meeting, make sure to go around the table and ask if anyone has any other business they want to raise.
What communication styles are you aware of?
Passive
Aggressive
Assertive
What did the ‘presenting skills’ workshops cover?
These sessions highlighted the importance of considering my body language, communication style, and surrounding environment to maintain an engaged audience.
We needed to identify exemplar presenters e.g. Barak Obama, and list what made them good
How did you deliver your progress meetings on GE3b?
In person, at the contractors site cabin
Other members of the team joined via Teams, so I needed to ensure an appropriate speaker & microphone system was available for their views to be heard [as well as the views of the people attending in person]
What skills do you think are paramount to “good communication”?
Listening - to communicate effectively with anyone, you need to be able to listen
Clarity - you need to clearly communicate
Body language - Maintaining good body language that aligns the message
Eye contact – makes people feel like you’re really listening
What is collaborative negotiation?
Collaborative negotiations an approach that treats the “relationship” as an important and valuable element of what’s at stake, while seeking an equitable and fair agreement for both parties.
The idea is to arrive at an agreement which is seen as a win-win for both parties
What is competitive negotiation?
This method of negotiation is based around the concept that negotiations are a zero-sum game; meaning that one party must win the negotiation while the other party loses.
In these negotiations, you are very unwilling to budge on your stance.
What is the negotiation process?
Planning
Discussing
Proposing
Bargaining
Agreement
Review
What is the EPOC process of negotiation?
E - Establish
P - Prepare
O - Open Negotiation
C - Close Negotiation
