Communication and Negotiation LV 1 + 2 Flashcards
What do you consider to be an example of good communication?
Clear and concise information which is relevant to the objectives and its communicated in a way the other person would understand. Technical if they are in the profession or have experience and in lay terms if not.
How do you ensure that the frequency of communication is acceptable?
“It would depend on the individual. If it was a new team member for example I wouldn’t overload them with information.
If I was communicating a client or another professional over the phone I would follow up the conversation with a written email.
Depending on the urgency and pace of the project I would either commincate more or less to the client (on the basis the client is happy).
If I was communicating to a tenant I will often make it clear that I will revert back to them when I have the information required. “
What are the different ways you can communicate with clients?
“Oral Communication:
1. Phone calls
2. Reporting at meetings
3. Chairing meetings
4. Client presentations
5. Listening Skills
Written/Graphical Skills
1. Letters, memos and emails
2. Written reports
3. Drawings and specifications “
When would you choose to use written communication over verbal communication or a face to face meeting?
“I would choose to use written communication if complex/technical information needs to be relayed to the client. This would also enable me to add diagrams and pictures if needed.
I would also choose written communication if I want a record of the communication. For example to formalise verbal agreements.
If the information needed to be circulated to multiple parties. “
What barriers to effective communication have you come across?
“If there is a lack of knowledge and understaning regarding the topic. If verbal communication is not documented in writing clarifiying what was agreed or spoken about.
Body language and tone of voice can also affect communication. “
Tell me about your negotiating style
It largely depends on the situation, if there is a strong case for the client then I would aim to get the best deal , however, I aim to be collaborative and endevour to find a resolution.
Why is negotiation important?
Negotiation is important in order to achieve and amicable and equitable agreement.
What is principled negotiation?
Rely on objectice criteria
What can be a barrier to negotiating effectively?
“1. Lack of trust
2, Information vacuums
3. Cultural differences
4. Lack of emotional intelligence
5. Communication problems”
What would be a good way to facilitate negotiations in your role?
“A good way to facilitate my negotiations would be to:
- Determine the extent of disagreement
- Prepare ahead of time ensuring I have sufficient facts and information.
- What my desired outcome is
- Know my clients red lines
- Areas I am willing to comprimise
- Understanding the charahcter I am negotiating with
- The structure of negotiation”
Why do you consider that discussing matters in person might be effective?
It increases the likelihood for a mutually beneficial resolution as negotiators take time to finding an agreeable solution. It’s a method where you can go over multiple comprimises, whereas a letter would take time. You can also understand the tone of discussions. .
What are the alternatives to this?
Alternatives to in person negotiation include over discussing over Teams, Email or Phone.
Why can these alternatives present challenges?
Not meeting in person doesn’t allow you to read the opposite negotiators body language. In person people don’t generally don’t want to escelate tensions whereas on the phone or over email people are more likely to become frustrated and angry.
Tell me about how you communicate effectively (and responsibly) using social media
Social media posts to promote work done by myself and the company.
What do RICS set out as best practice for the use of social media?
“RICS Guidance states that posts can be investigated if:
1. Dishonest
2. Discriminatory
3. Bully or harass victims”
