Communication and Teaching Techniques

Question 1

3 things a trainer should focus on during the rapport stage

Answer 1

1) first impressions
2) verbal communication
3) nonverbal communication

Question 2

the 5 nonverbal communication components a trainer should exhibit

Answer 2

1) voice quality: firm and confident
2) eye contact: direct and friendly
3) facial expression: sincere and genuine emotion
4) hand gestures: relaxed and fluid when explaining; quiet when listening
5) body position: open, well-balanced, and erect

Question 3

listening skill where one uses short words or phrases such as “I see,” “Yes,” and “I know what you mean,” that encourage the client to keep speaking

Answer 3

encouraging

Question 4

listening skill where one restates in a clear and concise way the essence of what the client has been saying

Answer 4

paraphrasing

Question 5

listening skill where one follows up a client’s story with comments or open-ended questions

Answer 5

questioning

Question 6

listening skill where one restates the main points and feelings in the client’s communication

Answer 6

reflecting

Question 7

listening skill where one summarizes key points of the conversation

Answer 7

summarizing

Question 8

the planning state encompasses these 5 steps

Answer 8

1) setting goals
2) generating and discussing alternatives
3) formulating a plan
4) evaluating the exercise program
5) using motivational interviewing techniques

Question 9

components of SMART goals

Answer 9

S - specific
M - measurable
A - attainable
R - relevant
T - time-bound

Question 10

6 components of the action stage

Answer 10

1) setting up self-monitoring systems
2) individualizing teaching techniques
3) teaching via the “tell, show, do” protocol
4) providing feedback
5) using effective modeling
6) behavioral contracts

Question 11

the 3 stages of motor learning

Answer 11

1) cognitive
2) associative
3) autonomous

Question 12

stage of learning where one is beginning to learn a new skill

Answer 12

cognitive

Question 13

the stage of learning where trainers should use the “tell, show, do” teaching technique

Answer 13

cognitive

Question 14

stage of learning where one begins to master the basics and are ready for more specific feedback

Answer 14

associative

Question 15

stage of learning where one is performing motor skills effectively and naturally, and the trainer is doing less teaching and more monitoring

Answer 15

autonomous